Diploma in Customer Service + Diploma in Customer Service and Opera PMS Software Training

14 Days Free Trial | Accredited by ABC Awards | Assessment included in the Price | Endorsed Certificate & Unit Summery

South London College


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£99 inc VAT (was £499)
Or £33.00/mo. for 3 months... Read more
Offer ends 11 August 2020
Study method
Online, self-paced
42 Hours
Access to content
365 Days
No formal qualification
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Certificate of completion available to purchase separately
  • TOTUM card is available to purchase separately What's this?

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To our learners

The Corona Virus (COVID-19) outbreak is one of the most potent threats that is endangering human lives every moment. We are indebted to the healthcare workers battling the disease on the front lines with complete self-sacrifice for our wellbeing.

Diploma in Customer Service - Level 4

Customer service is a very crucial aspect of an organisation that is sought by every single customer. Organisations have started to largely invest their money and efforts to establish a strong customer service department within their organisation, which is why it has turned into a booming industry with plenty of employment opportunities. If you too want to get into this industry or wish to make some progression in your career, this course is a great way get going, given you have a recognised qualification at level 3 or above in a related disciple.

This course starts off with the fundamental aspects of customer service to guide you on how to apply it within a business environment. This comprehensive course will then build your knowledge on how to improve your communication process, how to continuously refine your customer service strategy and on how to how to implement a successful customer service plan in any industry that you work in, all the presenting you with great customer service tips and tricks that are used by professional around the world.

Customers are the key in customer service. Therefore, the course curriculum will also touch on the basics of handling customers in a courteous and friendly way to strengthen relationships with them. You will also get to delve into the customer service environment of an organsiation and on how important it is for you to manage and avoid conflicts in the workplace so that it does not negatively impact the staff performance and productivity.

Diploma in Customer Service and Opera PMS Software Training - Level 3

Learn all what it takes to be a successful receptionist or a front office professional by enrolling in this highly detailed course in Diploma in Customer Service and Opera PMS software Training – Level 3. This course is a complete guide that will not only educate you on the hotel/hospitality industry’s customer service, but will also get you up to speed with the most popular Opera PMS hotel software. This accredited certification is a guaranteed way to get into the hotel/hospitality industry, provided you own a recognised qualification at level 3 or above in a related disciple to enroll in this course.

Many of the course modules will discuss about the Opera PMS hotel software and its functionality. Our tutors will enlighten you on its importance in the hotel/hospitality industry and on how to work with it to derive maximum benefits. This course will also help you develop various skills such as customer booking, reservation, check-in, check-out and many more that are needed to work in the front office of a hotel/establishment. By the time you are done with this course, you will possess everything needed to get into or progress substantially within the hotel/hospitality industry.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Eligible for TOTUM card - TOTUM is the #1 student discount card and app giving you access to exclusive student deals on food and fashion, tech and travel and everything in between.

*South London College is an approved reselling partner for ABC Awards courses under Global Edulink

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales


Endorsed by ABC Awards

Course media


You will be Eligible for 14 days immediate access to an Accredited Course from South London College.

  • Check the suitability of the course compared to your requirement.
  • Free 14 day temporary access to Study materials and more.
  • You can upgrade temporary access to fully paid access at the end of or before 14 days.
  • Complete your qualification and upgrade your skills to advance your career
  • No Commitment. No Credit Card required for the 14 Days access.

What Will I Learn?

  • Gain a clear understanding of how to communicate with customers in a business environment.
  • Improve your communication skills and create a first, good impression and gain the trust of customers.
  • Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
  • Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
  • earn how to implement a successful customer service plan in any industry that you work in.
  • Learn how to enhance your customer service relationship with your current and potential customers.
  • Learn how to manage conflict in the workplace and ensure it doesn’t negatively impact staff performance.

Course Curriculum

Diploma in Customer Service - Level 4

1: Customer Service Environment

2: Principles Of Business

3: Resolving Customer’s Problems Or Complaints

4: Customers And Customer Retention

5: Monitor Customer Service Interactions And Feedback

6: Equality, Diversity, And Inclusion In The Workplace

7: Manage Performance And Conflict In The Workplace

Diploma in Customer Service and Opera PMS Software Training - Level 3

1: Customer Service And Legislation

2: Customers And Communication In Business

3: Creating A Positive Impression Among The Customers

4: Dealing With Requests, Queries And Issues

5: Customer Relationship

6: Feedback And Sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.


At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who is this course for?

  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service


Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.

Career path

  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Hotel Floor Manager – £20,753 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Hotel Receptionist – £16,116 per annum

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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