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Diploma in Customer Service + Diploma in Customer Service and Opera PMS Software Training

Diploma in Customer Service | Diploma in Customer Service and Opera PMS Software Training |Accredited by ABC Awards |


South London College

Summary

Price
Save 81%
£94 inc VAT (was £499)
Offer ends 19 November 2019
Study method
Online, self-paced
Duration
42 Hours
Access to content
365 Days
Achievements
Level 4 Diploma in Customer Service
Level 3 Diploma in Customer Service and Opera PMS Software Training
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

Diploma in Customer Service - Level 4

Customer service is a very crucial aspect of an organisation that is sought by every single customer. Organisations have started to largely invest their money and efforts to establish a strong customer service department within their organisation, which is why it has turned into a booming industry with plenty of employment opportunities. If you too want to get into this industry or wish to make some progression in your career, this course is a great way get going, given you have a recognised qualification at level 3 or above in a related disciple.

This course starts off with the fundamental aspects of customer service to guide you on how to apply it within a business environment. This comprehensive course will then build your knowledge on how to improve your communication process, how to continuously refine your customer service strategy and on how to how to implement a successful customer service plan in any industry that you work in, all the presenting you with great customer service tips and tricks that are used by professional around the world.

Customers are the key in customer service. Therefore, the course curriculum will also touch on the basics of handling customers in a courteous and friendly way to strengthen relationships with them. You will also get to delve into the customer service environment of an organsiation and on how important it is for you to manage and avoid conflicts in the workplace so that it does not negatively impact the staff performance and productivity.

Diploma in Customer Service and Opera PMS Software Training - Level 3

Learn all what it takes to be a successful receptionist or a front office professional by enrolling in this highly detailed course in Diploma in Customer Service and Opera PMS software Training – Level 3. This course is a complete guide that will not only educate you on the hotel/hospitality industry’s customer service, but will also get you up to speed with the most popular Opera PMS hotel software. This accredited certification is a guaranteed way to get into the hotel/hospitality industry, provided you own a recognised qualification at level 3 or above in a related disciple to enroll in this course.

Customer service is all about answering customer questions or solving customer issues with regards to purchases. Therefore, this course aims to improve your communication skills to solve customer issues and to gain the trust and loyalty of the customers. You will also understand how to improve the relationship with your customers and on how to ask for feedbacks and reviews on the service provided to them. This way you will realise the quality of your service and the areas that need improvement.

Many of the course modules will discuss about the Opera PMS hotel software and its functionality. Our tutors will enlighten you on its importance in the hotel/hospitality industry and on how to work with it to derive maximum benefits. This course will also help you develop various skills such as customer booking, reservation, check-in, check-out and many more that are needed to work in the front office of a hotel/establishment. By the time you are done with this course, you will possess everything needed to get into or progress substantially within the hotel/hospitality industry.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*South London College is an approved reselling partner for ABC Awards courses under Global Edulink

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Achievements

Level 4 Diploma in Customer Service
Level 3 Diploma in Customer Service and Opera PMS Software Training
Endorsed by ABC Awards

Course media

Description

What Will I Learn?

  • Gain a clear understanding of how to communicate with customers in a business environment.
  • Improve your communication skills and create a first, good impression and gain the trust of customers.
  • Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
  • Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
  • earn how to implement a successful customer service plan in any industry that you work in.
  • Learn how to enhance your customer service relationship with your current and potential customers.
  • Learn how to manage conflict in the workplace and ensure it doesn’t negatively impact staff performance.

Course Curriculum

Diploma in Customer Service - Level 4

1: Customer Service Environment

2: Principles Of Business

3: Resolving Customer’s Problems Or Complaints

4: Customers And Customer Retention

5: Monitor Customer Service Interactions And Feedback

6: Equality, Diversity, And Inclusion In The Workplace

7: Manage Performance And Conflict In The Workplace

Diploma in Customer Service and Opera PMS Software Training - Level 3

1: Customer Service And Legislation

2: Customers And Communication In Business

3: Creating A Positive Impression Among The Customers

4: Dealing With Requests, Queries And Issues

5: Customer Relationship

6: Feedback And Sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who is this course for?

  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service

Requirements

Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.

Career path

  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Hotel Floor Manager – £20,753 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Hotel Receptionist – £16,116 per annum

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