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Diploma in Customer Relationship Management
Training Edge

CPD Accredited | Free PDF Certificate | No Hidden Fees | 100% Money Back Guarantee | 24/7 Tutor Support | Instant Access

Summary

Price
£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
Online, On Demand 
Duration
1.2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Assessment details
  • MCQ Based Online EXAM (included in price)
Additional info
  • Tutor is available to students

Overview

Diploma in Customer Relationship Management

Start learning instantly with your Diploma in Customer Relationship Management course. Study online at your convenience, track your progress, and build valuable skills—anytime, anywhere.

  • 14-Day Money-Back Guarantee
  • Instant PDF Certificate upon Completion

Whether you’re a recent graduate or a working professional, staying competitive in today’s job market means continuously upgrading your skills. That’s exactly what this Diploma in Customer Relationship Management is designed for—giving you the knowledge and tools needed to thrive in a customer-focused environment.

At Training Edge, we create courses that help you gain an advantage in your career. This CRM diploma is no exception—expert-designed, industry-relevant, and structured to deliver maximum value.

Why Choose This Diploma in Customer Relationship Management?

  • Immediate access upon enrollment

  • Self-paced learning—study on any device (desktop, laptop, tablet, or smartphone)

  • Tutor support available throughout the course

  • 24/7 customer assistance for any queries or help you need

  • Unlimited course access so you can learn at your own pace

  • Affordable pricing with no hidden fees

  • Free downloadable PDF certificate upon successful completion

  • Downloadable resources to enhance your learning experience

Enrol Today

Take the next step in your professional journey with confidence. And don’t forget—your enrollment is backed by Reed’s 14-day money-back guarantee, so there’s no risk in getting started.

Certificates

Assessment details

MCQ Based Online EXAM

Included in course price

Curriculum

2
sections
9
lectures
1h 13m
total

    • 1: Module 1 An Overview of CRM 06:00
    • 2: Module 2 Understanding CRM Software 13:00
    • 3: Module 3 Understanding Traditional and Social CRM 10:00
    • 4: Module 4 Customer Lifecycle Management 11:00
    • 5: Module 5 Sales Funnel 09:00
    • 6: Module 6 Measuring CRM 05:00
    • 7: Module 7 Customer Engagement Management Strategies 07:00
    • 8: Module 8 How to Improve Customer Engagement 08:00

    • 9: Final Exam 04:00

Description

We understand that flexibility matters when it comes to learning. That’s why the Diploma in Customer Relationship Management course is fully self-paced—allowing you to study whenever it suits your schedule. Whether you're balancing work, education, or personal commitments, you’ll have the freedom to learn at your convenience.

Should you face any issues accessing the course, our dedicated 24/7 customer support team is always available to assist you promptly and professionally.

With unlimited access, you can revisit the content as many times as needed to reinforce your understanding. This course is packed with valuable insights designed to help you stand out in a competitive job market.

What You’ll Gain

The Diploma in Customer Relationship Management provides a thorough foundation in managing client relationships, enhancing customer satisfaction, and improving loyalty—skills that are essential for success in any customer-centric role.

Certificate of Achievement

Upon successful completion of the course, you’ll receive an instant downloadable PDF certificate to showcase your newly acquired skills.

Buying for a Team?

You can easily purchase this course for colleagues or team members. Just add the Diploma in Customer Relationship Management course to your basket and enter the student’s details and a message during checkout.

Our Refund Policy

Your purchase is protected by our 14-day money-back guarantee. If you're not fully satisfied, simply request a refund through your learner dashboard—no questions asked.

Who is this course for?

Diploma in Customer Relationship Management

This course is for anyone interested in Diploma in Customer Relationship Management

Requirements

Diploma in Customer Relationship Management

There is no prerequisite to enrolling in this Diploma in Customer Relationship Management course.

Career path

Diploma in Customer Relationship Management

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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