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Diploma in Customer Relationship Management - CRM
Thames College

Level 4 QLS Endorsed Course | 5 Free Courses Related to CRM | 6 Free PDF Certificates | Instant Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
360 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
140 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Assessment details
  • Assignment For QLS Endorsed Certificate (included in price)
Additional info
  • Tutor is available to students
7 students purchased this course

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Overview

►►► The Must-Have CRM Course is Live Now! Hurry Up before the time runs out ◄◄◄

In the UK, businesses are navigating a competitive market where customer loyalty and satisfaction are paramount. With 73% of customers willing to switch brands after a single bad experience, the demand for professionals skilled in CRM is higher than ever. Learning about CRM equips you with the tools to retain customers, leading to a potential 25-95% increase in profits.

Moreover, with an average annual salary of £38,000 for CRM-related roles, investing in this course could be the key to unlocking lucrative career opportunities while making a significant impact on your organisation's success.

Our comprehensive Diploma in Customer Relationship Management (CRM) is designed to equip you with the essential knowledge and strategies needed to excel in today's competitive market. With over eight in-depth modules, you'll explore the core principles of CRM, data analysis, effective complaint handling, and more. Whether you're a budding entrepreneur or a seasoned professional, this course empowers you to create meaningful connections and enhance customer loyalty, driving your business towards unmatched success.

Additional Courses with Customer Relationship Management - CRM:

  • KYC
  • Essential Communication Skills for Professionals
  • Body Language Masterclass Communication Through Movement
  • Public Speaking: Presentations like a Boss
  • Build Your Self-Confidence

Learning Outcomes:

  • Master the fundamental principles of Customer Relationship Management (CRM).
  • Develop strategies to deepen customer relationships and foster loyalty.
  • Acquire skills to handle customer complaints effectively and turn them into opportunities.
  • Understand the role of data analysis in shaping successful CRM strategies.
  • Gain expertise in working with CRM databases to enhance customer interactions.

Additional perks of selecting CRM Course from Thames College:

Thames College offers you the benefit of —

  • Learn with an engaging voiceover and visual elements to facilitate your learning process.
  • Get a year's worth of unlimited access to the course.
  • Receive round-the-clock access to expert assistance.
  • Participate in quick assessments and get instant feedback on your course progress.
  • Study the course on your own schedule from the convenience of your own home.

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Achievement

Assessment details

Assignment For QLS Endorsed Certificate

Included in course price

CPD

140 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Course Curriculum

Module 01: Introduction
Embark on your CRM journey by understanding its significance in the business landscape and its impact on customer-centric growth.

Module 02: CRM Fundamentals
Explore the core concepts of CRM, including customer lifecycle, segmentation, and the integration of technology for optimal results.

Module 03: CRM Strategies
Uncover a range of strategies to build and maintain customer relationships, creating a solid foundation for long-term success.

Module 04: Data Analysis in CRM
Delve into the world of data analysis, learning how to extract valuable insights that inform targeted and impactful CRM strategies.

Module 05: CRM Databases
Discover the role of CRM databases in managing customer information and enhancing personalized interactions.

Module 06: Deepening Customer Relationship
Learn how to foster deeper connections with customers, driving loyalty and advocacy through effective communication and tailored experiences.

Module 07: Handling Customer Complaints
Equip yourself with the skills to turn customer complaints into opportunities for growth, ensuring customer satisfaction and retention.

Module 08: Future of CRM
Explore the evolving landscape of CRM, including emerging trends and technologies that are shaping the future of customer relationship management.

Certificate of Achievement

Quality Licence Scheme Endorsed Certificate of Achievement

Upon successful completion of the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —

  • £135 GBP within UK
  • £145 GBP for International Delivery (Postal Fees Included)

CPD Certification

After successfully completing the assessment of this course, you will be eligible for a Free CPD Certificate. You can also get a Printed Hardcopy for only 2.99 GBP.

Who is this course for?

Those who want to strengthen their professional skills while training for the desired job should take advantage of the training!

Requirements

This course is accessible to anyone with an eagerness to learn. All you require is —

  • A smart device with a stable internet connection
  • A keen interest in the topic
  • And being over the age of 16.

Career path

  • Customer Relationship Manager: £30,000 - £45,000
  • CRM Analyst: £25,000 - £35,000
  • Customer Experience Specialist: £28,000 - £40,000
  • Sales Manager: £35,000 - £50,000
  • Marketing Manager: £30,000 - £45,000

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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