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Customer service is a vital component for the overall growth and success of any organisation. Every company wants to make customer service central to their ethos and ensure their customers are always happy and satisfied. But, customer service skills must be learned. It is an art that requires to be sharpened in each individual. The Diploma in Customer Relations and Opera PMS Software Training – Level 3 is a comprehensive training that offers practical skills and knowledge of what it takes to provide outstanding customer service.
The course contains diverse topics that are discussed at length, and include customer service and legislation, handling customer requests and queries, managing customer feedback and having a positive impression when delivering customer service. The course also focuses on Opera PMS software training that will teach learners how to make a basic reservation and improve their expertise in check-in and check-out.
The Diploma in Customer Relations and Opera PMS Software Training – Level 3 will give learners a firm understanding of the responsibilities of working in customer service. If you want to have a career in this field, whether you are a newcomer or simply looking for a refresher, this course is perfectly designed to meet your specific vocational requirements. Qualifying in this course will enable learners to progress in their academic knowledge or enhance career opportunities.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*Study365 is an approved reselling partner for ABC Awards courses under Global Edulink
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA /Qualification Wales
- Have a clear understanding of the roles and responsibilities in customer service in multiple industries.
- Learn how to apply customer service skills in the hospitality industry.
- Become an expert at using Opera PMS software training.
- Learn how to tackle guests’ questions and queries, while working in the front of house operations.
- Learn the fundamental basics of customer service and apply it in your business.
- Learn how to communicate with customers using effective communication process.
- Obtain customer feedback in order to polish your customer service programme.
1: Improve Customer Service And Legislation
2: Better Customer Communication For Your Business
3: Postive Impression To Deliver Great Customer Service
4: Handling Customer Requests ,Queries & Problems
5: Having Good Relationship With Customers
6: Manage Customer Feedback And Sales
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note: Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 02 installments when you are submitting your assessments.
ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.
Course Code: QLS-04951
Accredited body (Accreditation) ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Who is this course for?
- Customer Service Managers, Customer Service Officers, Coordinators and Assistants
- Hotel Receptionists, Hotel employees of all levels
- Employees in multiple industries such as retail and public workers
- Anyone who wants to learn about customer service
- Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
- A recognised qualification at level 2 or above in any discipline.
- Customer Service Manager – £27,800 per annum
- Customer Service Supervisor – £19,553 per annum
- Customer Service Officer – £17,903 per annum
- Hotel Receptionist – £7.35 per hour
- Public Relations Coordinator – £23,298 per annum
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