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Digital Communication: Telephone Conversations To Satisfy Your Clients

Premium Business Course with FREE Printed Certificate from CPD Group Accredited Provider



£29 inc VAT
Study method
Online, self-paced
Course format What's this?
22 hours
Access to content
1 year
No formal qualification
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Inflation cannot stand in the way of your career progress, not even for a moment!

Priced right, this Digital Communication bundle is a steal!! You no longer need to waste money on random courses when you can invest in this special Bundle.

CPD allows individuals to take charge of their career development and aspirations. Continuous professional development is essential in today's ever-evolving workplace. Adapting to changes and staying current with current trends means constantly upskilling yourself and enhancing your skillset.

Why Choose Us?

  • Learndrive is a CPD Group Accredited Training Provider in the UK for delivering training courses.
  • Our courses are based on industry-relevant curriculum with audio and video modules.
  • We also offer assignments that test your learning and hone your skills.
  • Our Courses are self-paced, and we offer PDF Certificates free of cost!
  • We are also UKRLP registered learning platform.
  • Most importantly, we will aid you in adapting to the updated industry compliance and practices.

The Digital Communication: Telephone Conversations To Satisfy Your Clients Course Bundle is packed with 15 career development courses chosen specifically for your career advancement.

Digital Communication Bundle Package Details:

⦿ You will get 15 instructor-led premium vocational courses targetted towards your continuous professional development

⦿ We are offering a free printed certificate and free printed transcript for the Telephone Skills for Business Course.

⦿ The PDF Certificates for all 15 Courses in this bundle are completely free!

⦿ There is no hidden charge. The exam fee, retake fee and tutor support fees are all-inclusive with the course price.

This Digital Communication: Telephone Conversations To Satisfy Your Clients Exclusive Package has been designed to provide our learners with the greatest possible benefit. You will be able to improve your productivity and boost your career prospects drastically by unlocking the full potential of this skill.

Included in this bundle are the following courses:

  • Course 1: Telephone Skills for Business
  • Course 2: Employment Law
  • Course 3: Communication Skills
  • Course 4: Team Management
  • Course 5: Anger Management
  • Course 6: Workplace First Aid
  • Course 7: Telephone Etiquette
  • Course 8: Customer Care
  • Course 9: Business Etiquette
  • Course 10: Presentation Skills
  • Course 11: Public Speaking
  • Course 12: Negotiation Skills
  • Course 13: Creative Thinking & Innovation
  • Course 14: Heatwave First Aid
  • Course 15: Motivation

↧↧ For a detailed syllabus, please refer to the Resources Section ↧↧

Course media


  • Provider Prospectus - download
  • Course Syllabus for 14 Career Development Courses - download


Individuals can hone their core skills while improving those that are in need of improvement through continuous professional development. As a result, continuous upskilling boosts confidence and empowers individuals to become more proficient in their roles.

Therefore, this Digital Communication Bundle will focus solely on your continuous professional development. This is why we have chosen 15 career focused courses in this package.

Course 1: Telephone Skills for Business

Learning Outcomes of the Telephone Skills for Business Course-

  • Find out how to dramatically increase the effectiveness of your conference calls
  • Ensure that every call is purposeful and has a purpose
  • Discover the secrets to getting what you want out of your conference calls


  • Promo Winning Communication Skills for Telephone, Conference Calls
  • Quick Wins! Do THIS To Look and Sound Great on Skype Phone Calls
  • Never Confuse Personal Phone Use with Business Telephone Use Again
  • Why Your Phone is the Best Secret Business App Ever
  • Planning Your Successful Phone Environment
  • Final Preparation for Your Successful Phone Meetings
  • Making Sure Your Phone Passes Your Friend Test
  • Planning for Winning Conference Calls
  • Look Prime Time Ready for Your Video Calls
  • Placing Phone Calls Like the Consummate Professional
  • Always Knowing the Best Time to Call Clients and Prospects
  • Now You will Never Wake Up a Client in the Middle of the Night
  • Answering the Phone so Everybody Knows You are Ready for Business
  • No Such Thing As Answering The Phone Too Quickly These Days
  • Your Clients Will Never Think You are Screaming At Them Again
  • Knowing How to Sound Your Very Best – Every Time
  • The Right Way to Put Someone On Hold
  • Making Sure They Only Hear the Magic of Your Voice
  • Being a Professional to Every Generation, Regardless of Your Own Preferences
  • Voicemail That Soothes, Not Angers
  • Best Voicemail Messages for Success
  • Take 1, Take 2, Take 3 Until You Get It Right
  • Never Be Busy for Clients and Bosses Again
  • Making Your Phone Disappear At the Perfect Moments
  • Text for Text
  • Better Than the Best Hollywood Goodbyes
  • Conclusion – You Are Now a Master of the Telephone for Every Business Situation

Fourteen other career development-focused courses are included in this bundle in addition to the Telephone Skills for Business Course. We will discuss them shortly below. Please refer to the Resources section for a detailed syllabus of these courses.

➥Course 2: Employment Law

Learning Outcomes -

  • Know what UK employment law is and what an employment lawyer does
  • Identify each of the fundamental stages in corporate recruitment
  • Learn about workplace safety regulations
  • Discover your rights as an employee

➥Course 3: Communication Skills

Learning Outcomes -

  • Learn Different Categories of Communication Skills
  • Realise the Importance of Listening
  • Understand the Behaviour Styles & Personality Types

➥Course 4: Team Management

Team Management is our fourth course in this Digital Communication: Telephone Conversations To Satisfy Your Clients Bundle. Without effective teamwork, no one can succeed as a manager. So, This Team Management course will teach you how to create a positive team culture, build high-performance teams, and manage multicultural teams effectively.

Learning Outcomes -

  • Learn how to work as a team
  • Identify the three pillars of high-performance teams
  • Manage culturally diverse groups effectively

➥Course 5: Anger Management

In this fifth course, you will learn how to manage your anger. In this program, you will learn how to identify anger issues, channel them, and think positively to overcome them.

Learning Outcomes -

  • Get hands-on tips to manage your anger
  • Make effective use of your anger by learning how to channel it
  • Learn how to think positively in order to achieve excellence

➥Course 6: Workplace First Aid

This sixth course of the bundle will teach you first aid methods and techniques that may come in handy in an emergency at your workplace.

Learning Outcomes –

  • Know the basics of workplace first aid and the necessity of it
  • Get an elaborate idea about the laws and regulations related to workplace first aid
  • Obtain a clear image of your roles in an emergency

➥Course 7: Telephone Etiquette

Learning Outcomes –

  • Discover how to speak professionally over the phone by following our step-by-step guide
  • Find the steps for eliminating the phone distraction
  • Distinguish between inbound and outbound calls and learn how to deal with each

➥Course 8: Customer Care

In this eighth course of the Digital Communication bundle, you will learn the importance of good customer care service and develop skills on how to handle customers.

Learning Outcomes –

  • Know The Importance of Good Customer Care Service
  • Develop Skills on How to Handle Customers.
  • Learn How to Greet Customers Professionally

➥Course 9: Business Etiquette

The rules of business etiquette govern the expectations of social behaviour at work. Through this course, you will learn advanced strategies and tips to sharpen your business communication skills to boost up your professional image using best etiquette practices.

Learning Outcomes –

  • Learn about Proper Business Etiquette
  • Understand Business Ethics
  • Get an Overview of Business Environment

➥Course 10: Presentation Skills

In this outstanding skill-up training, learn all the essential methods and techniques for improving your presentation skills.

Learning Outcomes –

  • Learn how to prepare and structure your presentation
  • Know how to handle stress during presentations
  • Discover how to deliver a good presentation

➥Course 11: Public Speaking

Do you ever find yourself being too anxious to speak in public? Fear not. The eleventh course of the 15 In 1 Digital Communication: Telephone Conversations To Satisfy Your Clients Bundle will mitigate this problem.

Learning Outcomes -

  • Learn how to deal with anxiety
  • Prepare to speak publicly by analysing your audience
  • Learn how to make a good first impression

➥Course 12: Negotiation Skills

Learning Outcomes -

  • Negotiate effectively by mastering the art of bargaining
  • Find out how to handle personal attacks and control your emotions
  • Know when to walk away from a negotiation

➥Course 13: Creative Thinking & Innovation

Being creative and innovative is not easy. So, we include this Creative Thinking & Innovation course in the package to boost your creative thinking and innovation. This course will guide you through an exciting journey to learn how critical thinking works and how creativity is practised.

Learning Outcomes -

  • Understand lateral and parallel thinking
  • Identify factors that block creative thinking
  • Learn the process of decision making

➥Course 14: Heatwave First Aid

In this fortieth course of Digital Communication bundle, you will learn the basic precautions and first aid before, during, and after the onset of a heat wave.

Learning Outcomes -

  • Find out what you can do to prevent heatwaves
  • Understand the symptoms of heat-related illnesses and learn how to treat them
  • Protect your children from heat stress and heatwaves by learning how to prepare them

➥Course 15: Motivation.

Learning Outcomes -

  • Learn How to Be Motivated By Doing Physical Fitness
  • Identify The Correlation between Mental Fitness and Motivation
  • Know the Secret Tips for Retaining Motivation

Who is this course for?

Although we do not intend to discourage anyone from taking this 15 In 1 Bundle or to impose any sort of restrictions on doing these online training pieces on Digital Communication, the people who meet any of the following criteria will be the ones who will benefit the most from this bundle:

  1. Anyone looking for a basic understanding of this topic
  2. Domain-specific job seekers
  3. This bundle is suitable for anyone with ground knowledge/intermediate expertise
  4. Anyone looking for a certificate of completion on doing an online training
  5. Students of Digital Communication or anyone with an academic knowledge gap on this topic are welcome to attend
  6. It is open to anyone who is interested in this topic or has a general curiosity about it


This Course does not have any prerequisites or formal requirements. Get an Internet-connected device, and you're ready to embark on an exciting, enjoyable learning journey. Though, we recommend that you:

  • Are passionate about learning online
  • Have a good grasp of English
  • Wish to know more about Digital Communication
  • Focused on career development & CPD

If you meet these criteria, you can start studying the courses immediately!

Career path

Once you complete thistraining, you can embark on a career or begin the next career phase in this field. This Digital Communication: Telephone Conversations To Satisfy Your Clients Course Pack will empower you to command a position of respect and dignity over your colleagues. Upon completion, the learner will receive a certificate that will help boost their CV.

Questions and answers

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Certificate of completion

Digital certificate - Included

The PDF Certificates for all 15 courses are completely FREE!! You will be able to download them instantly after passing the course.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.