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Develop your Sales Skills Through UpSelling and CrossSelling Training

Greater Manchester Chamber of Commerce

Summary

Price
£199 - £249 VAT exempt
Finance options

Chamber Train website

Invoice

Card payment
Study method
Classroom
Duration
Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

Location & dates

Location

Address
Chamber Space
Elliot House. Deansgate
Manchester
M33WD
United Kingdom
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Overview

What is the purpose of upselling? Why is cross selling important?

Once you’ve got a customer on board, a great opportunity arises for cross-selling and up-selling other products or services to them. By cross selling and upselling you will be able to:

  • Decrease customer acquisition costs, as it costs more to market to new customers
  • Increase the profit margins of all your products and services
  • Increase the lifetime value of your customer as the more products or services a customer buys from you, the more likely they are return to your company

If you like how all this sounds, then this course is right for you!

Course Description

This interactive upselling and cross selling course was especially designed by Chamber Train, the service provided by Greater Manchester Chamber of Commerce, to give you the framework and knowledge to help you qualify, match and maximise the customers’ needs to the services or products your company offers.

Description

You will learn top cross selling and upselling strategies to make the most of all opportunities and increase sales revenues. You will also leave with the skills to be successful in overcoming resistance to close a sale, there and then, without having to adopt a heavy selling technique. This includes:

  • Dynamic communication skills to better understand:
  • The importance of body language in communication
  • How tone of voice affects communication
  • How to build rapport with customers
  • How to develop a consultative sales approach
  • How to identify upsell and cross sell opportunities
  • Sales strategy against competition:
  • How to evaluate your offer in comparison to key competitors
  • How to beat competition in sales
  • How to anticipate the needs of your customers and how to identify relevant products and services to match those needs
  • How to know when a customer is ready to buy and how to close a sale efficiently
  • Follow Up process and Chase Calls – a systematic approach to following up enquiries and increase conversion

Who is this course for?

Anyone who regularly interacts with customers and has the opportunity to sell additional products and services whether face to face or over the phone.

This includes: Sales representatives, account executives, customer service personnel or other.

Requirements

Whats Included:

  • Training workbooks are provided including individual folders
  • Materials for exercises
  • Handouts to take away.
  • Certification upon completion
  • Lunch and refreshments
  • Your Chamber Train Certified Logo

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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