Desktop Support Career Bundle

A great place to start a career in desktop support.



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Study method
Online, self-paced
12 months
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Security (CCNA Security) IT
Cisco Certified Network Associate Voice (CCNA Voice)
CompTIA A+
CompTIA Network+
CompTIA Security+ IT
Microsoft Certified Solutions Associate (MCSA) Windows 7 IT
Microsoft Certified Solutions Associate (MCSA) Windows 8
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately
  • Tutor is available to students

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Is the training right for you?

This training package is ideally suited if you are new to IT or at your early to mid-level stages of your IT career and gives you the flexibility to choose which courses you want to study and also when you would like to study.

Most students start their IT studies with the CompTIA A+ course as this gives them the knowledge and skills to be able to support users in a 1st line support environment. This is the key certification employers look for when recruiting entry-level IT staff.

The CompTIA Network+ is the perfect follow-on course to the CompTIA A+ to get a solid foundation-level networking knowledge. In a support or helpdesk role, you will be troubleshooting operating system issues. The skills that you need for these tasks will be provided by the Windows 7 and 8 courses.

More experienced IT professionals can study the CompTIA Security+ which will help them to gain knowledge to help them better protect networks from security threats.

The CCNA courses are ideal if you are looking to specialise in Cisco. Once you have done your CCNA, you can then consider the CCNA Voice or CCNA Security courses as well (CCNA is the prerequisite for either of these).

We can also tailor the package to meet your exact training needs if needed. Our friendly Advisors can answer any questions you have and advise you on the best study path for your career needs.


Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Security (CCNA Security) IT
Cisco Certified Network Associate Voice (CCNA Voice)
Awarded by Cisco Systems
CompTIA A+
CompTIA Network+
CompTIA Security+ IT
Awarded by CompTIA
Microsoft Certified Solutions Associate (MCSA) Windows 7 IT
Microsoft Certified Solutions Associate (MCSA) Windows 8
Awarded by Microsoft


The engaging online training will give you unlimited access to the following tutor-led courses for 1 year:

CompTIA Courses:

  • CompTIA A+
  • CompTIA Network +
  • CompTIA Security+

Microsoft Courses:

  • Windows 8 Course
  • Windows 7 Courses

Cisco Courses:

  • Cisco CCNA
  • Cisco CCNA Voice
  • Cisco CCNA Security

We also offer a similar study package which is more focused on Server Courses (Microsoft Server 2012, SharePoint, SQL 2012 and Exchange).

Our Advisors can also tailor a study bundle to meet your exact career needs.

Internationally recognised

The new CompTIA, Cisco and Microsoft Training Package includes practice exams and aside from teaching you the skills you need, the courses will confidently prepare you for your certification exams.

Need Practical Experience?

As a bolt-on option, we offer Live Labs so you can practice on real live servers, routers and switches from wherever you are studying.

You have unlimited access to the Labs for 1 year and can practice freely or follow set exercises that mirror the exam courses.

Live Labs are highly effective and offer a cheaper alternative to setting up your own test environment.

Live Labs are available for CompTIA, Cisco and Microsoft courses. Our Course Advisors can tell more…

We are here to help you

Our Course Advisors are also available to answer any questions you have and can also provide you with a Free Full Access Trial to properly evaluate our training.

Who is this course for?

This course is ideal for you if you want to pursue a career in IT.


There are no academic requirements for studying any of the CompTIA or Microsoft (Windows 7 and Window 8) courses offered in this study bundle. However, you have to pass your CCNA exam before studying either the CCNA Voice or CCNA Security.

Career path

  • IT Support
  • IT Technician
  • IT Helpdesk
  • IT Administrator
  • IT Support Administrator
  • IT Support Specialist
  • 1st Line Support
  • First Line Support
  • Desktop Support
  • Desktop Support Engineer
  • IT Engineer
  • Field Service Engineer
  • 2nd line support
  • Second Lind Support
  • Systems Administrator
  • Network Administrator
  • IT Manager

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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