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This course provides learners with a range of information, knowledge and skills designed to prepare learners for a variety of administrative roles in the NHS and private dental practice sectors
The objectives of the course are to:
• Develop a broad understanding of the principles of dental administration & reception
• Learn techniques and good practice for dental administration
• Understand the anatomy & physiology of the head and mouth
• Develop knowledge and skills in good hygiene practice
• Learn how to keep and store patient records and maintain confidentiality
• Gain a recognised award from a leading UK awarding body
The course is designed for home study or distance learning and is comprised of comprehensive printed course notes presented in an A4 ring binder, together with course assignments and study guide. Tutor support and a student helpline facility are integral to the course, and students have a full 12 months in which to complete their studies. Actual study time will be of the order of 90-100 hours.
The course is divided up into seven study units, each with one tutor marked assignment to be completed. Each assignment contains approx 8-10 written tasks to be completed which are then submitted to a subject tutor for marking. Where required assignments can be re-submitted after amendment in the event that the assessment standards are not full met on first submission
The course units and topics are as follows:
1: Reception Skills
- General reception skills
- Duties of a Medical Receptionist
- Telephone skills
- Customer service
- Making and recording appointments
2: Office Administration
- Record keeping
- Time management
- Typing and keyboard skills
- Microsoft office software
- Common medical software
4: Dental Anatomy & Physiology
- The skull & jaws
- Muscles of mastication
- Nerve supply of jaws and teeth
- Blood supply of jaws and teeth
- Topography of the mouth
- Tooth structure
5: Supporting the Dentist
- Supplies & supply procedures
- Appointment scheduling
- Receiving patients
- Dental abbreviations
- The importance of hygiene
- How to maintain hygiene standards
- Cleaning for infection control
- Waste disposal for infection control
- Health care associated infections
- The need for confidentiality
- The legal position
- Best practice
- Other legislation associated with record keeping
Who is this course for?
This programme is designed for people who wish to gain a recognised award to enable them to begin work or improve their career in dental practice administration roles. It is designed for anyone working or planning to work in general dental practice or health centre occupations and who wish to demonstrate a relevant range of knowledge and job skills.
There are no study pre-requirements as the course is intended for learners who have not studied this topic beforehand. Learners will require access to word-processing and spreadsheet facilities in order to complete the IT unit of the course.
The course is intended for learners following a health care administration career route and is relevant to a variety of administrative roles in general dental practice or health centre.
Questions and answers
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If I study really hard , can I finish this course earlier?
Yes. The course takes about 100 hours of study but you can schedule this over a period to suit your requirement. Some students complete the course in three to four months.This was helpful. Thank you for your feedback.
Any formal certificate?
Successful students receive a Level 3 Dental Administration certificate from ABC Awards, a leading UK awarding organisation.This was helpful. Thank you for your feedback.
Debra warburton asked:
Can I do this course while I live in Saudi Arabia
Yes - our courses can be supplied in paper format or online and can be studied anywhere provided that you have internet and email access. Regards,This was helpful. Thank you for your feedback.
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