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Delivering Excellent Customer Service

This course explores the concept of remarkable customer service and what makes it stand out from the crowd.

AHR Consultants

Summary

Price
Enquire to get more info on pricing
Study method
Onsite
Duration
1 day · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students
11 students enquired about this course

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Overview

This one day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will review the benefits of effective customer service, explore your customers’ expectations and identify the key actions to deliver them consistently at every stage of the customer journey.

Certificates

Certificate of completion

Digital certificate - Included

Resources

  • Training Brochure -

Description

This course explores the concept of delivering excellent customer service and what makes it stand out from the crowd. By understanding the psychology behind the basic human needs of certainty, significance and connection, we can identify the key behaviours and actions that your customers will love and remember.

“Customer service shouldn’t just be a department, it should be the entire company.” Hsieh

We will review the benefits of effective customer service, explore your customers’ expectations and identify the key actions to deliver them consistently at every stage of the customer journey.

Learning outcomes

  • Be able to identify and review the benefits of effective customer service in your organisation
  • Be able to recognise what remarkable customer service looks like
  • Understand the importance of trust in long-term customer relationships and how to build it
  • Be able to identify who your customers are and their ‘journey’
  • Understand the impact of effective communication at every stage of the customer journey

Course content

  • Differentiating remarkable customer service
  • Personalising interactions
  • Understanding the customers’ journey and the moments of truth
  • Going the extra mile

Who is this course for?

  • Managers with responsibility for delivering service
  • All employees involved in the delivery of service to customers

Questions and answers

Reviews

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Content
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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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