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Delivering Excellence Via Email - Half Day (am)- Virtual Training


Practical Training for Professionals

Summary

Price
£228 inc VAT
Study method
Online + live classes
Duration
3 hours · Part-time or full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

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Overview

This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.

Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.

Description

Delivering Excellence Via Email - Half Day (am)- Virtual Training - Timetable

09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.

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