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Dealing With Difficult People Course
School of Health Care

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Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
1.3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • Certificate of completion - £13.99
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Dealing with Difficult People Online

Are you struggling to deal with difficult people? Our Dealing with Difficult People course can help improve your skills at work.

Dealing with Difficult People defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people's buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain.

Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful. We've all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Dealing with Difficult People may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing with Difficult People course, you'll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people.

Main Course: Dealing With Difficult People Course

Free Courses included with Dealing with Difficult People Course:

  • Along with Dealing With Difficult People Course you will get free Level 5 Report Writing Course
  • Along with Dealing With Difficult People Course you will get free Communication Skills Course

Special Offers of this Dealing with Difficult People Course:

  • This Dealing with Difficult People Course includes a FREE PDF Certificate.
  • Lifetime access to this Dealing with Difficult People Course
  • Instant access to this Dealing with Difficult People Course
  • 24/7 Support Available to this Dealing with Difficult People Course

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Certificate of completion

Hard copy certificate - £13.99

You can download your certificate instantly in PDF format for free. Prefer a printed copy? We’ll courier it to you for just £13.99.

Curriculum

2
sections
9
lectures
1h 20m
total

    • 1: Module 01: Difficult People and Their Difficult Behaviour 09:00
    • 2: Module 02: Communicating with Difficult People 12:00
    • 3: Module 03: Standing Up to Difficult People 16:00
    • 4: Module 04: A Quick Guide to the Seven Classically Difficult Types 09:00
    • 5: Module 05: Dealing with Bosses Who Drive You Barmy 05:00
    • 6: Module 06: Colleagues to Throttle 04:00
    • 7: Module 07: Dealing with Impossible People 13:00
    • 8: Module 08: The Temper Tantrum Type 09:00

    • 9: Dealing With Difficult People 03:00

Course media

Description

Dealing with Difficult People Online

Our Dealing with Difficult People course has various modules to explain difficult people and their behaviours. How to communicate, solve problems and guide techniques are parts of this Dealing with Difficult People course. You also know how to effectively deal with bosses and colleagues are explained in the Dealing with Difficult People course. You will be able to make impossible situations possible with this Dealing with Difficult People course.

Course Completion Certificate

After Completing this Dealing with Difficult People Course, you will receive a CPD Certified Dealing with Difficult People Course from School of Health Care. You will also obtain a Dealing with Difficult People Course completion certificate from Reed.

Who is this course for?

Dealing with Difficult People Online

This Dealing with Difficult People course is ideal for:

  • Anyone involved in communication at work.
  • Executive Assistants or Sales Reps
  • Customer Support Agents

Requirements

Dealing with Difficult People Online

To enrol in this Dealing with Difficult People Course, students must fulfil the following requirements:

  • Good Command over English language is mandatory to enrol in our Dealing with Difficult People Course.
  • Be energetic and self-motivated to complete our Dealing with Difficult People Course.
  • Basic computer Skill is required to complete our Dealing with Difficult People Course.
  • If you want to enrol in our Dealing with Difficult People Course, you must be at least 15 years old.

Career path

Dealing with Difficult People Online

The Dealing with Difficult People course is intended to help you obtain the skills, knowledge, and career of your dreams!

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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