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Dealing with Difficult and Distressed Customers Professional Course
Reed Business School

Dealing with Difficult and Distressed Customers Professional Course

Summary

Price
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Study method
Onsite
Duration
1 day · Part-time or full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

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Overview

The "Dealing with Difficult and Distressed Customers" course is designed to equip participants with the skills and strategies necessary to effectively handle challenging customer interactions. This course focuses on de-escalation techniques, empathetic communication, and conflict resolution to provide a positive customer experience.

Description

The course content includes the following key areas:

  • Introduction to the challenges of dealing with difficult and distressed customers.
  • De-escalation techniques and strategies for diffusing tense situations.
  • Empathetic communication, active listening, and effective response to customer concerns.
  • Conflict resolution methods to resolve issues and maintain customer satisfaction.
  • Improving customer service skills and enhancing the overall customer experience.

Who is this course for?

This training is essential for customer service representatives, frontline staff, and anyone involved in customer interactions. It is suitable for individuals who seek to improve their ability to manage challenging customer situations and enhance customer satisfaction.

This course requires a group of a minimum of 4 or more participants.

Requirements

This course requires a group of a minimum of 4 or more participants.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, HR, Management, Business
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