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This course includes lifetime access so you can complete it at your own speed.
This is designed for those interested to learn the basics of conflict management and how to calmly resolve conflict through strategy and tactics.
Benefits of taking this course include:
- Unlimited and lifetime access to the course
- Learn the course at your own pace
- Course can be accessed on any platform
- 24/7 Customer support
Conflict is a natural part of working life.
It's not always a bad thing. But, it often is. And that can be stressful It can harm productivity, spoil your working relationships, and lead to damaging choices.
If you have responsibility for people, as a team leader, supervisor, or manager, resolving it may come down to you.
So, you’ll need the tools to deal with conflict. And that is what this course will give you.
More than that, you'll learn:
- How and why conflict arises, and
- How to minimize it before it takes hold.
We’ll cover the topics you’ll need:
- Spot the sources of conflict
- Defuse it by listening well
- How personalities affect conflict
- Handle the different ways people resist ideas
- Spot the signs and stages of conflict escalation
- And apply the steps to de-escalate conflict
- Use different strategies to handle and resolve conflict
- And learn how to recover a broken (workplace) relationship
During the course, you’ll be able to create a record of your observations, successes, and struggles in your own conflict log.
Who this course is for:
- Managers and supervisors at all levels
The Dealing With Conflict At Work: Practical Approaches To Help You Handle It will cover the following topics:
Section 1 - Introduction To Your Conflict Management Course
- Welcome To The Course
- Your Workbook For The Course
- What Are Conflict And Conflict Management?
- Your Conflict Log
- Exercise 1: Conflict Behaviors: Self-Assessment
- Exercise 2: What Behaviors Trigger Conflict?
Section 2 - Understand The Keys To Conflict
- The Rational And Irrational Sources Of Conflict
- Exercise 3: Notice The Sources Of Conflict In Yourself And The People Around You
- The Effects Of Respect On Conflict
- Exercise 4: Recognizing Assertive, Passive, And Aggressive Behaviors
- How To Use Respect To Help Resolve Conflict
Section 3 - How Misunderstandings Arise And The Solution
- How Communication Works
- How We Listen: The Four Listening Levels
- How To Listen Well
- Exercise 5: Practice Your Listening
Section 4 - Personality Types In Conflict
- How Personality Types Conflict
- How Specific Personalities Clash At Work
- How To Avoid Personality Clash
Section 5 - Escalation Of Conflict
- Resistance: It’s Not Conflict Yet
- The Onion Model Of Resistance
- The Signs Of Conflict Escalation
- Exercise 6: Notice The Signs And Stages Of Conflict Escalation
Section 6 - De-escalating Conflict
- The Strategies For Handling Conflict
- Conflict De-escalation Process
- Exercise 7: Practice De-escalating Conflict
- Conflict Handling Modes – The Thomas-Kilmann Model
- The Five Thomas-Kilmann Modes
- Exercise 8: Applying Conscious Choices To How You Respond To Conflict
- Getting Help From A Third Party
- How To Recover From A Broken (Professional) Relationship
Section 7 - Closing Section
- Good Conflict And Bad Conflict
- The Secret To Avoiding Conflict
- Exercise 9: End Of Program Reflection
- Exercise 10: Course Follow-Up
Who is this course for?
This course is designed for those interested to learn the basics of conflict management and how to calmly resolve conflict through strategy and tactics.
No prior knowledge is required to take this course.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.