Customer Service: Customer Service Level 6
Level 6 Diploma in Customer Service, 100% success rate , 100 CPD Points, Quiz based assessment included
UK Professional Development Academy LTD
Summary
- Certificate of completion - £47
- Certificate of completion - £70
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Add to basket or enquire
Overview
Level 6 Diploma in Customer Service, Customer Services Diploma, 100% Success rate, 24/7 Tutor Support:
Are you interested in customer service discipline or already working as a professional customer service? If you are looking for courses like a level 1 certificate in customer service, a level 2 award in customer service/a level 2 certificate in customer service and a Level 3 Diploma in Customer service, then this Level 6 Diploma in Customer Service will be quite effective for you. This customer service course is ideal for those with a keen interest in this field or those who already work in this customer service sector.
Customer service is the basic need of every organisation to communicate with their customers and employees. Customer service leads the organisation to be well-known among customers, Customer Care. Organisations can easily promote their products if they have very high customer service and salary packages in the customer service sector. The customer service course provides the learner with a technique to be familiar with the market and handle their customers to control organisation sales and problems. If you have completed level 1 customer service level 1, Level 2 customer service level 2, level 3 customer service or customer service level 5, then this Level 6 diploma in customer service course is the best pick for you.
This Customer Service course aims to provide Training Candidates with the Basic Understanding of Customer Service and State the difference between Customer Services and customer support. Another aim of the Customer Service certificate is to understand the candidate in identifying customers and using outstanding customer service to generate return business.
This customer service course comprises various modules and sub-modules based on a higher level. You will learn the basics of customer service, establish your attitude, identify and address customers' needs, provide customer service generating return business, In-person customer service, give customer service over the phone, provide electronic customer service, recover difficult customers and understanding from escalating.
If you are seeking to get enrol for customer service courses;
- Level 2 diploma in customer service
- Level 3 diploma in customer service,
- Level 1 certificate in customer service (rqf)
- Level 1 award in customer service (rqf)
Then, the Customer service (Level 6) course by CPD will be quite effective for you to get additional and updated knowledge of customer service.
Enrol in this Customer service course today and embark on an exciting journey in the industry!
CPD
Course media
Description
Customer Services: Customer Service Training
This is a Customer Services Diploma, and you will get a CPD-accredited Diploma that adds value to your resume. A Customer Services course is the best training you will get in this era of digitisation. This Customer Services training course will help you to improve your skills and knowledge about Customer Services and improve the value of your CV.
This Level 6 Diploma in Customer Services is designed to decrease the gap between required skills in the job market and the skills one possesses. Further, completing the Customer Services course will increase the chances of employability as the skill sets learned in this Customer Services course are required by most employers. This Customer Services course is ideal for those who are upgrading their skills in the Customer Services field. If you are interested in advancing your career in Customer Services, this Customer Services course at a significant discount is the best option.
Customer Service - Course Outline
The Level 6 Customer Service course is based on 100 CPD points. Therefore, the Learner must complete the following modules given below.
Customer Service - Mandatory Modules:
This Customer Service CPD course in Level 6 Customer Service comprises ten modules in which learners must achieve 100 credits. Modules are:
- Module 1: Customer Service
- Module 2: Customer Support
- Module 3: Communication Strategies
- Module 4: Call Center Training
- Module 5: Coaching Sales People
- Module 6: Contact Center Training
- Module 7: Handling Difficult Customers
- Module 8: Meeting Management
- Module 9: Negotiation Skills
- Module 10: Sales Team Motivation
Customer service - Certificate
Upon successfully passing the Customer Service Course, a learner must pay for the CPD Accredited Certificate of Completion in PDF format or hard copy.
CPD Accredited Certificate of Completion (PDF format) = £47
CPD Accredited Certificate of Completion (Hardcopy) = £70 + postage charges local £9 = £79
CPD Accredited Certificate of Completion (Hardcopy) = £70 + postage charges International £14 = £84
Who is this course for?
Customer Services: Customer Service Training
Without any prior knowledge of Customer Service, the learners can take this Customer Service course, and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Customer Support can take the customer service course. There are no specific dates or deadlines for admission, and you can enrol anytime on this customer service course.
Requirements
Customer Service: Customer Service Training
There are no precise requirements for Customer Service Training Certificate as no prior knowledge and experience in Customer Service and handling customers’ emotions is required. If you have level 1 customer service, Level 2 customer service, level 3 customer service, Level 4 customer service, and customer service level 5, then this Level 6 customer service has boosted your career.
Career path
Customer Service
After completing the Customer Service training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant Customer Service sector.
- Customer Service Representative
- Customer Service Officer
- Customer Service Specialist
- Customer Service Head
- customer service
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of completion
Digital certificate - £47
Upon successfully passing the customer service course Final Test, the Learner needs to pay for the CPD Accredited Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Certificate of completion
Hard copy certificate - £70
Upon successfully passing the customer service course Final Test, the Learner needs to pay for the CPD Accredited Certificate of Completion from UKPDA either in PDF format or Hardcopy.
Reviews
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
