Customer Service: How to Customer’s Problems

Customer Services Solving Customers' Problems

Contrary to popular belief, it can be uniquely beneficial for any business when customers encounter problems. When a customer’s experience goes as smoothly as expected, they’re unlikely to think twice about the service provider. When things go wrong, they put the brand’s customer service standards to the test. If the issue is handled strategically, the customer’s opinion of the brand may be even higher than it was to begin with. After all, it’s not until things go wrong that a business gets to demonstrate its commitment to customers. True customer excellence begins with acknowledging every issue as an opportunity to excel.

This insightful tutorial has been designed for anyone working in customer service at any level. Explore a breakdown of the recovery process and learn how to turn every negative experience into a positive. Discover how to develop and maintain strong customer relationships, anticipate issues before they arise and feel a genuine sense of pride in your position.

Customer Services Solving Customers' Problems

Objectives

After the completion of this course learners will be able to:

• Discover how to solve customers’ problem effectively

Programme Content

Topics

• The Process to Solve the Customers’ Problems
• The Service Recovery Process
• Powerful Talk

Course Benefits

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Customer Services Solving Customers' Problems

• Customers support staff
• Any customer care workers pursuing CPD
• Business owners, managers and supervisors
• Team leaders and supervisors.
• Telesales workers and operators
• Candidates seeking to expand their career opportunities

Customer Services Solving Customers' Problems

No prior knowledge is required to take this course.

*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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