Secretary & PA - Course

Secretary

Certificate of achievement in Secretary & PA Diploma QLS Level 7. Additional CPD Accredited Secretary & PA Diploma Certificate with 200 CPD points available with no extra study. Tutor Support, Course Materials & Assessments included.

The field of Secretary & PA Diploma services wide open for confident candidates with outgoing personalities and relentless attention to detail. The professional PA is the ultimate multitasker, hired to oversee the personal affairs and activities of those they support. Some secretaries and PAs handle everyday admin for established organisations, while others are hired by a single executive, entrepreneur or influential figure. Whichever path you choose, to become a trusted and respected PA or Secretary is to open the door to a world of incredible career opportunities. Success as a PA or secretary is as much about personal qualities and character as it is hard skills. If you consider yourself to be a responsible, hardworking people-person with excellent time management skills, you’re already halfway there. It’s simply a case of getting to know the functions of PAs and secretarial workers, in order to ready yourself for a fascinating career in the field.

Our most advanced course to date, this Level 7 Secretary & PA Diploma could hold the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life, studying from home at a pace and time to suit your schedule. Learn how to handle an extensive range of essential office admin duties, compose important business letters and handle complex mail and shipping requirements. Course content also covers making travel arrangements on behalf of others, organizing meetings and events, the importance of time management as a PA and how to become a better communicator. Enjoy expert tutor support throughout the course, as you work your way towards an endorsed Level 7 Secretary & PA Diploma.

Course Benefits

We go the extra mile to provide open and accessible distance-learning opportunities for ambitious applicants worldwide. Enrol with CPD and gain access to a variety of benefits including:

• The opportunity to work and gain invaluable experience while you study, with no deadlines or time-restrictions to worry about.
• Complete support provided throughout your studies by your own personally-assigned tutor and the wider CPD student support team.
• Round-the-clock access to our cutting-edge digital learning platform, which contains all the study aids and learning resources needed to complete the course.
• The chance to enhance your CV and your career prospects with and endorsed Level 7 Secretary & PA Diploma Diploma from a recognised body.

Learning Objectives

Reliability, professionalism and commitment of the three cornerstones of successful secretarial and Secretary & PA careers. Whether providing administrative services for a large team or supporting a single executive, the responsibilities shouldered by PAs and secretaries are significant and varied. The objective of this course is to prime candidates with the hard skills, industry insights and confidence needed to take this dynamic profession by storm. Entry-level positions in administrative settings quickly pave the way for promotion to a much higher level. If you’re a motivated, enthusiastic and ambitious individual, this exclusive Level 7 Secretary & PA Diploma could take you the rest of the way.

Ideal for newcomers and existing secretarial workers alike, this endorsed distance-learning programme could open the door to the career of your dreams. Along with all required study aids and learning resources, every candidate benefits from expert tutor support from start to finish. No deadlines or time-restrictions are imposed, so you’re free to study in your own time from any location worldwide.

By completing this advanced Level 7 Secretary & PA, you’ll benefit from a wide variety of essential skills and competencies including:

• Advanced organisational skills
• Professional time management and prioritisation skills
• Improved written and verbal communication skills
• How to handle sensitive matters with discretion
• Enhanced accuracy and attention to detail
• Improved self-confidence and general motivation
• The ability to remain calm under pressure
• Detailed knowledge of all key secretarial functions
• The opportunity to take your career to a higher level

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Secretary & PA Diploma

Course Outline

Our most advanced Secretary & PA Diploma explores the functions and objectives of key administrative personnel at the highest level. Each of the 20 course modules concludes with an online assessment, which your assigned tutor will mark and return with helpful feedback. Topics covered in this advanced diploma include the following:

Unit 1 The Job Functions of a PA / Secretary

This Secretary & PA unit covers the following topics:

• Role and Responsibilities of a PA / Secretary
• Daily Routine
• Office Supplies
• Plus more

Unit 2 Telephone Skills

This Secretary & PA unit covers the following topics:

• Telephone Usage
• Telephone Manners
• Telephone Etiquette Tips
• Domestic Long-Distance Calls
• Voice-Mail Etiquette
• Plus more

Unit 3 Mail Services and Shipping

This Secretary & PA unit covers the following topics:

• Forwarding First-Class and Other Mail
• Alternatives to Royal Mail
• Other Shipping Services
• Plus more

Unit 4 Travel Arrangements

This Secretary & PA unit covers the following topics:

• Transportation Reservations
• Finding a Reputable Agent
• Using a Travel Agent for International Travel
• Plus more

Unit 5 Organising Meetings

This Secretary & PA unit covers the following topics:

• Anatomy of a Meeting
• Types of Corporate Meetings
• Common Problems When Scheduling Meetings
• Planning for the Conference
• Preparing Conference Materials
• Plus more

Unit 6 Time Management

This Secretary & PA unit covers the following topics:

• Overview of Time Management
• Controlling Procrastination
• Maintaining an Activity List
• Creating Action Plans
• Plus more

Unit 7 Keeping Accurate Records

This Secretary & PA unit covers the following topics:

• How to Alphabetize for Filing and Indexing
• Individual or Personal Names
• File Cabinets
• Organizing Your Computer Files
• Using Documents Library
• Plus more

Unit 8 Writing Business Letters

This Secretary & PA unit covers the following topics:

• Business Documents
• Beginning the Letter
• Closing the Letter
• Hyperlinks in Email Messages
• Email Protocol for Administrative Assistants
• HTML Format Versus Plain Text
• Plus more

Unit 9 Other Written Communication

This Secretary & PA unit covers the following topics:

• Reports
• Memorandum Report
• Report Templates
• Editing and Proofreading
• Electronic Revisions
• Plus more

Unit 10 Presentation Skills

This Secretary & PA unit covers the following topics:

• Good Preparation
• Starting and Ending Your Presentation
• Visual Aids
• Group Presentations
• Plus more

Unit 11 Communication Skills

This Secretary & PA unit covers the following topics:

• Nonverbal Communications
• Customer Service
• Customer Service Fundamentals
• Types of Interviews
• Question Sequence and Wording
• Plus more

Unit 12 Active Listening

This Secretary & PA unit covers the following topics:

• The Basics of Active Listening
• Understanding the Communication Process

Unit 13 Administrative Skills

This Secretary & PA unit covers the following topics:

• Importance of Business Environment
• Types of Business Environment
• Social Responsibility of a Business
• Business Ethics
• Plus more

Unit 14 Office Management & Supervision

This Secretary & PA unit covers the following topics:

• The Role of the Office Manager
• Building Trust with Your Team
• Typical Ethical Issues in Business
• Whistleblowing
• Plant Closing Laws
• Plus more

Unit 15 Budgets and Managing Money

This Secretary & PA unit covers the following topics:

• Monitoring and Managing Budgets
• Decision Making

Unit 16 Dealing With Difficult People Conflict Resolution

This module covers the following topics:

• Different Stages of Conflict
• Conflict Management

Unit 17 Business Ethics for the Office

This Secretary & PA unit covers the following topics:

• Introduction to Business Ethics
• Philosophical Approaches to Ethics
• Developing Codes for Office Ethics
• Common Ethical Dilemmas

Unit 18 Business Etiquette

This Secretary & PA unit covers the following topics:

• Introduction to Business Etiquette
• Proper ways for Business Dining

Unit 19 Effective Planning and Scheduling

This Secretary & PA unit covers the following topics:

• Introduction to Work Breakdown Structure
• Effective Project Planning
• Project Risk Management and Communication Plans

Unit 20 Microsoft Office 2016

This unit covers the following topics:

MS Word

• Getting Started with Word
• Identify the Components of the Word Interface
• Microsoft Office Word 2016
• Word Documents
• The Word Application Window
• The Ribbon
• The Backstage View
• Task Panes
• Galleries
• Document Views

MS Excel

• Getting Started with Microsoft Excel 2016
• Identify the Elements of the Excel Interface
• Microsoft Excel 2016
• What are Spreadsheets, Worksheets, and Workbooks?
• What are Columns, Rows, Cells, and Ranges?
• The Excel Interface
• Navigation Options
• Creating a New Blank Workbook

MS Power point

• Modifying the PowerPoint Environment
• Customize the User Interface
• The PowerPoint Options Dialog Box
• The Customize Ribbon Category
• Save Options
• Proofing Options
• Advanced Options

Secretary & PA Diploma

This exclusive course was designed to appeal to existing secretarial/administrative workers pursuing promotion, or newcomers looking to secure their first professional position. With a firm focus on flexibility and accessibility, our courses are ideal for ambitious applicants with busy lifestyles. An advanced Level 7 Secretary & PA Diploma could turbocharge your career prospects in almost any administrative or secretarial setting, helping you climb the career ladder and achieve your objectives. With no prior knowledge or experience required, a rewarding career as a PA or secretary could be one enjoyable course away!

CPD welcomes applicants from all over the world, 365 days a year. With no entry-requirements to fulfil, you’re guaranteed to be accepted. All course materials are included in the initial fee, with complete tutor support provided throughout your studies.

If you’ve got the drive, determination and desire to succeed, you’re already halfway there - enrol today!

Secretary & PA Diploma

There is no entry requirement.

Option 1

Admin, Secretarial & PA Diploma QLS Level 7 endorsed by Quality Licence Scheme

Certificate Fee: £170 + postal charges

Option 2

Admin, Secretarial & PA Diploma issued by CPD

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£150 + postal charges

*Postage Charges: National £9, International £15

Secretary & PA Diploma

Successful candidates will have the opportunity to pursue a wide variety of professional positions, including but not limited to the following:

• PA
• PEA
• Receptionist
• Office Assistant
• Secretary
• Support Secretary
• Data Entry Clerk
• Office Manager
• Personal Concierge
• Assistant

Currently there are no Q&As for this course. Be the first to ask a question.