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Customer Services CPD Course

Online certified course



£70 inc VAT
Study method
Online, self-paced
2 Hours
Access to content
Access until course completion
2 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price

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Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Course media


But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital.

It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.


About the Course

What is Customer Service

The Goals of Great Customer Service

Discovering and Understanding Customer Needs

Customer Service

Delivering Maximum Levels of Customer Service

Customer Service 6 Making Customers Feel Great From the Start

Customer Service 7 Communication Skills

Customer Service 8 Non-verbal Communication and Body Language

Customer Service 9 Dealing with Customer Complaints

Who is this course for?

This course is designed for individuals who may be interested in working in customer service.


Recommended System Requirements

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

Career path

This Customer Service Course is ideal for anyone in the retail sector who wishes to improve their communication skills to effectively understand customers' needs. It is also suitable for any customer service managers wishing to improve and evaluate their organisation's customer service.

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