Customer Service Level 1

Customer Service Level 1 Certificate

Certificate of achievement in Customer Service QLS Level 1 Certificate. Additional CPD Accredited Certificate with 30 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.

Endorsed Certificate of Achievement. Armed with plenty of enthusiasm and the ambition to succeed, you’re already halfway there! This exclusive Customer Service Level 1 Certificate provides a detailed introduction to the concept of Customer Service, along with the responsibilities and priorities of those who work in customer service environments.

Study Level 1 Customer Service in your own time and at your own pace, exploring key topics including Customer loyalty, anticipating customers’ expectations, dealing with complaints and challenging Customers, the importance of consistent communication and so much more besides. Enjoy the freedom to study from anywhere in the world, with the committed support of your own personally-assigned tutor! One of our most popular courses, this insightful Level 3 Certificate in Customer Service is perfect for job seekers and existing members of the workforce alike. Explore the competencies, qualities and core values that combine to create truly outstanding Customer Service Specialists. Whether pursuing promotion, looking to secure your first professional position or simply out to improve your performance in a Customer Service setting, a fully-endorsed course from STS Courses could make all the difference!

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Superior Customer Service forms the backbone of every successful company. Irrespective of product quality and value for money, you cannot and will not succeed if you provide a substandard customer experience. One of the few things every successful business worldwide has in common is its commitment to and investment in outstanding Customer Service. Today in particular, the services of experienced customer care specialists are in record-demand on a global basis. In terms of career prospects, those who master the art of effective Customer Service provision have the world at their fingertips.

When studying for a Level 1 Certificate in Customer Service with STS Courses, every candidate enjoys the following benefits:

1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
4. Complete access to recommend reference books, study aids and more via our extensive e-library.
5. The opportunity to earn a fully-endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service - Learning Objectives

Our intermediate-level Customer Service (Level 1) focuses on the most important and relevant issues at the heart of Customer Service provision. With no specific knowledge or experience required, candidates are introduced to the duties, responsibilities and capabilities of advanced Customer Service representatives. Upon successful completion of the Customer Service course, learners are primed and readied to take up demanding and rewarding posts in upper-level Customer Service, or use their acquired skills and knowledge to pursue supervisory or management positions.

Over the Customer Service course of three intensive yet accessible modules, candidates explore the concept and mechanics of quality Customer Service provision, along with the core components that combine to create the total customer care package. Additional topics introduced include target audience analysis, goal setting, advanced telephone communication techniques, the use of body language in Customer Service, how to deal with difficult customers and situations, the importance of proactive problem solving and how to work with various Customer Service tools and resources.

Key skills, talents and knowledge picked up along the way include:

• A detailed understanding of the importance of quality Customer Service
• The confidence to handle challenging customers and difficult situations
• Familiarity with audience research and analysis
• The ability to nurture and develop meaningful Customer Relationships
• A deeper understanding of the psychology of the Customer
• The opportunity to climb the career ladder in a Customer Service setting

Customer Service - Course Outline

Our level 1 Customer Service Certificate is delivered over the course of three insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Module 1 - What is Customer Service

This module covers the following topics:

• Elements of Customer Service:
• Classification of Customer Service
• Service Quality & Customer Service
• Effects of Poor Service on a Business
• Benefits of a Customer-Centred Organization
• Customer Satisfaction
• Knowing your Customer’s Needs and Requirements
• Changing Nature of Customer Service
• Reasons for Developing Long-Term Relationships with
• Importance of Customer Feedback and Complaints
• Plus more

Module 2 - How to Develop Good Communication Skills

This module covers the following topics:

• Importance of Effective Communication
• Developing A Communication Strategy
• Communicating Service To External Customers
• Communication of Service Quality to the Internal Customer
• Training Material
• Plus more

Module 3 - Strategies for Dealing with Difficult Customers

This module covers the following topics:

• Dealing with Unprofitable Customers
• Customer Behaviour and Customer Behaviour Database
• Customer Value Analysis
• Change Unprofitable Customers into Profitable Customers
• Evaluating Your Customers’ Value, Segment by Segment
• Plus more

This exclusive, fully-endorsed Customer Service Certificate has been designed for anyone looking to climb the ranks and enjoy a rewarding career in a Customer Service setting. Whether looking to join the workforce for the first time or take an existing career to the next level, targeted studies of key Customer Service concepts could make all the difference. Customer Service managers, team leaders and supervisors at all levels could also benefit from this course, as could entrepreneurs and small business owners lacking formal customer service training.

STS Courses takes pride in offering the highest-quality distance learning opportunities to ambitious candidates on a global basis. Study in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are available 24/7 via our innovative digital learning platform for maximum convenience. In addition, all candidates benefit from the committed support of their own personally-assigned tutors from start to finish.

With enrolment open 365 days a year, why not take that first important step towards the career you know you’re capable of today?

Customer Service Level 1

No particular entry requirement

Option 1

Certificate in Customer Services QLS Level 1 endorsed by Quality Licence Scheme

Certificate Fee: £45 + postal charges

Option 2

Certificate in Customer Services issued by STS

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£35 + postal charges

*Postage Charges: National £9, International £15

Upon successful completion of our Customer Service Certificate, candidates may choose to pursue an extensive range of careers including:

• Customer Consultant
• Customer Liaison Officer
• Customer Service Agent
• Customer Service Associate
• Customer Service Engineer
• Customer Service Greeter

Currently there are no Q&As for this course. Be the first to ask a question.