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Customer Service

Awarded by NCFE & CACHE | Ofqual Regulated Qualification | Unlimited Access for 365 Days | Expert Tutor Support


Global Edulink

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Study method
Online, self-paced
Duration
220 hours
Access to content
365 days
Qualification
Level 3 Certificate in Principles of Customer Service
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

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Overview

NCFE Level 3 Certificate in Principles of Customer Service

Customer service is key to the success of a business!

Would you like to obtain a top-notch, online, UK-accredited qualification that would show a high degree of competence and knowledge in Customer Service? Then do not hesitate to enrol in this comprehensive online NCFE Level 3 Certificate in Principles of Customer Service course.

This certification equips students with the information demanded by major employers to carry out customer service work in a range of different environments. Learners will gain in-depth knowledge on the ideas and techniques of providing good customer service, such as retaining customers, handling customer issues and complaints, and understanding the manner in which those services are provided and how it will impact customer expectations. This qualification is also applicable to a study programme.

Why Study At Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

Qualification

Level 3 Certificate in Principles of Customer Service

Regulated by Ofqual

Course media

Description

  • Qualification type: Level 3 Certificate
  • Qualification title: NCFE Level 3 Certificate in Principles of Customer Service
  • Accreditation status: Accredited
  • Level: 3
  • Guided Learning Hours (GLH): 220
  • Total Qualification Time (TQT): 240
  • Qualification number (QN): 60170736

COURSE CURRICULUM

Module 01 : Understand the Customer Service Environment

  • Understand the Customer Service Environment
  • Assignment Brief

Module 02 : Principles of Business

  • Principles of Business – Part 1
  • Principles of Business – Part 2
  • Assignment Brief – Part 1
  • Assignment Brief – Part 2

Module 03 : Understand how to Resolve Customer’s Problems or complaints

  • Understand how to Resolve Customer’s Problems or complaints
  • Assignment Brief

Module 04 : Understand Customers and Customer Retention

  • Understand Customers and Customer Retention
  • Assignment Brief

Module 05 : Understand How to Monitor customer Service Interactions and Feedback

  • Understand How to Monitor customer Service Interactions and Feedback
  • Assignment Brief

Module 06 : Understand Equality, Diversity and Inclusion in the Workplace

  • Understand Equality, Diversity and Inclusion in the Workplace
  • Assignment Brief

Module 07 : Understand how to Manage Performance and Conflict in the Workplace

  • Understand how to Manage Performance and Conflict in the Workplace
  • Assignment Brief

Hello Learners,

If there are any questions or queries about this programme, you can state here, and we will get a course advisor to contact you as soon as possible.

Method of Assessment:

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.

Certification:

Successful learners will be awarded a NCFE Level 3 Certificate in Principles of Customer Service.

Awarding Body:

CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership. NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Requirements

Learners will need to be over the age of 19, and must demonstrate the following:

  • Vocational or academic qualification at Level 2 or higher
  • Basic level of literacy, numeracy and ICT ability

In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following;

  • Proof of educational qualifications
  • You must provide an identification document such as a passport or a driving licence.

Career path

  • Customer Service Sales Associate£19,890 per annum
  • Customer Service Coordinator£19,986 per annum
  • Customer Service Associate£18,802 per annum
  • Customer Service Representative£17,907 per annum
  • Customer Service Manager£27,782 per annum
  • Customer Service Team Leader£23,157 per annum
  • Customer Service Supervisor£19,487 per annum
  • Assistant Manager, Customer Service£20,522 per annum

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.