CRM : Mastering Customer Service & Relationship Management - QLS Endorsed

In today's competitive business landscape, mastering CRM - customer relationship management is key to building a successful and sustainable business. That's why we're thrilled to introduce our CPD Certified CRM : Customer Relationship Management Bundle, designed to equip you with the skills and knowledge you need to take your business to the next level.

This Complete CRM - Customer Service and Communication Skills at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS to make your skill development & career progression more accessible than ever!

Our comprehensive CRM bundle includes fifteen courses, each designed to provide you with the practical training you need to excel in customer service, communication, business writing, and more. You'll learn how to identify and address customer needs, generate return business, and recover difficult customers, all while honing your communication and writing skills to effectively convey your message to clients and customers.

At the end of the CRM course, you'll be fully prepared to take on the role of a customer service professional with confidence and provide top-notch support to your clients and customers.

Don't let this opportunity pass you by. Enrol in our CPD Certified CRM : Customer Relationship Management today and start building a brighter future for yourself and your business!

This CRM : Customer Relationship Management Bundle consists of the following career-oriented courses:

• Course 1: Complete Customer Service and Communication Skills at QLS Level 3
• Course 2: Customer Relationship Management
• Course 3: Customer Service Management: Recovering Difficult Customers
• Course 4: Business English and Communication Skills
• Course 5: Communication Skills: Body of the Speech, Expressions & Body Movements
• Course 6: Workplace Productivity Training
• Course 7: Creative Writing Complete Course
• Course 8: Touch Typing Essentials
• Course 9: Business Analysis Strategy and Evaluation
• Course 10: Document Control
• Course 11: Customer Service and Front Desk Training
• Course 12: Workplace Confidentiality
• Course 13: Self Esteem & Assertiveness
• Course 14: Introduction to Computers and Internet for Beginners
• Course 15: Decision Making and Critical Thinking Online Course

The CRM : Customer Relationship Management Bundle has been prepared by focusing largely on career readiness.

CRM Learning Outcome
At the end of this CRM : Customer Relationship Management bundle, you will be able to -

• Understand the importance of CRM - customer service and its impact on business success.
• Identify and address customer needs to generate return business.
• Recover difficult customers and understand when to escalate issues.
• Deliver exceptional customer service and manage front desk operations.
• Successfully recover difficult customers and handle challenging situations.
• Communicate effectively in a professional setting, including business writing and body language.
• Enhance workplace productivity through efficient time management and organisational strategies.
• Develop essential business analysis, strategy, and evaluation skills for optimal decision-making.

This CRM - Customer Service Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments.

Course Curriculum

**Customer Service**

• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Customer Needs
• Generating Return Business
• In-Person
• Giving over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate

----------------14 More Premium Courses-----------------

Certification

Following your completion of the CRM - Customer Service course materials, you will be able to take an assignment test to assess your knowledge. You will be able to grab the PDF certificates & transcripts for free after passing the test. Original Hard Copy certificates must be bought separately for an extra £8.

• Individuals looking to build a career in CRM customer service and relationship management.
• Current customer service professionals seeking to enhance their skills and knowledge.
• Business owners and managers who want to improve their customer support operations.

There is no formal qualification needed for this CRM - Customer Service course.

• CRM - Customer Service Representative: £18,000 - £25,000 per annum
• Customer Support Specialist: £20,000 - £30,000 per annum
• Front Desk Receptionist: £17,000 - £22,000 per annum
• Business Analyst: £25,000 - £45,000 per annum
• Communication Specialist: £25,000 - £40,000 per annum

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included

The Quality Licence Scheme Endorsed Certificate of Achievement

Hard copy certificate - Included