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Customer Service

15in1 Exclusive Bundle | No Tricks Only Treats, Up to 98% Off! PDF Certificate, Transcript, Student ID & Exam Included


StudyHub

Summary

Price
Save 97%
£100 inc VAT (was £3,799)
Or £33.33/mo. for 3 months...
Offer ends 06 December 2021
Study method
Online, self-paced
Duration
28 hours
Access to content
Lifetime access
Qualification
No formal qualification
CPD
150 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Overview

15 in 1 "Customer Service" Bundle

Customer Service Bundle | 15 Accredited Courses, Pdf Certificate, Transcript | Customer Relationship Management, Email Etiquette, Customer Service & Handling Complaints, Communication Skills & Many More Premium Courses Included

With our exclusive Customer Service Bundle, you can boost your career and increase your employability by discovering your skills, talents, and interests. This Customer Service course is meant to advance your career in the Customer Service industry, so you'll pave the way to your ideal employment. It offers the kind of professional training that today's employers want.

Package Includes:

  1. Unlimited access to all 15 courses for forever
  2. Digital Certificate, Transcript and Student ID all included in the price
  3. Free Exam & 24/7 non-stop tutor support available
  4. Absolutely no hidden fees
  5. Directly receive CPD accredited proficiency after course completion
  6. Receive one to one assistance on every weekday from professionals
  7. Immediately receive the PDF certificate after passing
  8. Receive the original copies of your certificate and transcript on the next working day

By the end of this Customer Service bundle, you’ll have improved your employability and equipped you with potential skills to keep you ahead of the pack of others. Additionally, the Customer Service course will add some extra value to your resume to stand out to potential employers, keeping you afloat from the competition.

The Customer Service Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service bundle course has been created with 15 premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.

This Customer Service Bundle consists the following professional career oriented courses:

  • Customer Service Course 1: Customer Service and Front Desk Training
  • Customer Service Course 2: Customer Relationship Management
  • Customer Service Course 3: Diploma in Customer Service & Handling Complaints
  • Customer Service Course 4: Business English and Communication Skills
  • Customer Service Course 5: Communication Skills: Body of the Speech, Expressions & Body Movements
  • Customer Service Course 6: Workplace Productivity Training
  • Customer Service Course 7: Professional Technical Writing: Advance Your Writing Skills
  • Customer Service Course 8: Touch Typing Essentials
  • Customer Service Course 9: Email Etiquette
  • Customer Service Course 10: Document Control
  • Customer Service Course 11: Organizing Paper Clutter
  • Customer Service Course 12: Workplace Confidentiality
  • Customer Service Course 13: Self Esteem & Assertiveness
  • Customer Service Course 14: Creativity and Problem Solving Online Course
  • Customer Service Course 15: Decision Making and Critical Thinking Online Course

This Customer Service Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Elementary modules, allowing our students to grasp each lesson quickly.

The course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Customer Service Course today and start learning.

CPD

150 CPD hours / points
Accredited by CPD QS

Course media

Description

Course Curriculum

**Customer Service**

  • Customer Service – Customer Service : Who We Are and What We Do
  • Customer Service – Customer Service : Establishing Your Attitude
  • Customer Service – Customer Service : Identifying and Addressing Customer Needs
  • Customer Service – Customer Service : Generating Return Business
  • Customer Service - In-Person Customer Service
  • Customer Service – Customer Service : Giving Customer Service over the Phone
  • Customer Service – Customer Service : Providing Electronic Customer Service
  • Customer Service – Customer Service : Recovering Difficult Customers
  • Customer Service – Customer Service : Understanding When to Escalate

**Customer Relationship Management**

Customer Service - Module 01: Introduction to Customer Relationship Management (CRM)

  • Customer Service - What is Customer Relationship Management?
  • Customer Service - Why Customer Relationship Management?
  • Customer Service - Commercial usages of CRM
  • Customer Service - The Benefits of the Customer Value Management Approach
  • Customer Service - Summary

Customer Service - Module 02: CRM Fundamentals

  • Customer Service - Defining CRM
  • Customer Service - Types of CRM
  • Customer Service - Misunderstandings
  • Customer Service - CRM Models
  • Customer Service - Customer Lifecycle
  • Customer Service - Summary

Customer Service - Module 03: CRM Strategies

  • Customer Service - CRM Perspectives
    • Customer Service - Functional Level
    • Customer Service - Customer-facing Front-end Level
    • Customer Service - Company-wide Level
  • Customer Service - Elements of a CRM Strategy
    • Customer Service - CRM Vision
    • Customer Service - Culture of Customer Orientation
    • Customer Service - Integration and Alignment of Organizational Processes
    • Customer Service - Data and Technology Support
    • Customer Service - CRM Implementation
  • Customer Service - Developing a CRM Strategy
    • Customer Service - Step 1: Gaining Enterprise-Wide Commitment
    • Customer Service - Step 2: Building a CRM Project Team
    • Customer Service - Step 3: Analyzing Business Requirements
    • Customer Service - Step 4: Defining the CRM Strategy
  • Customer Service - Customer Strategy
  • Customer Service - Summary

Customer Service - Module 04: Data Analysis in CRM

  • Customer Service - The Perspectives of Data Analysis
  • Customer Service - Tools for Data Analysis
    • Customer Service - Correlation Analysis
    • Customer Service - Regression Analysis
    • Customer Service - Factor Analysis
    • Customer Service - Cluster Analysis
    • Customer Service - Conjoint Analysis
  • Customer Service - Data Analysis Methodology
    • Customer Service - Customer Segmentation
    • Customer Service - Recency–Frequency–Monetary Value
    • Customer Service - Lifetime Value Analysis
    • Customer Service - Predictive Modelling
    • Customer Service - Market Basket Analysis (MBA)
    • Customer Service - Click Stream Analysis
    • Customer Service - Personalisation
  • Customer Service - Summary

Customer Service - Module 05: CRM Databases

  • Customer Service - Types of Databases
    • Customer Service - Customer Database
    • Customer Service - Prospect Database
    • Customer Service - Cluster Database
    • Customer Service - Enhancement Database
  • Customer Service - The Benefits of Marketing Databases
  • Customer Service - Application of Marketing Databases
    • Customer Service - Applications that Affect Customer Relationship
    • Customer Service - Applications that Affect Other Business Operations
  • Customer Service - Summary

Customer Service - Module 06: Deepening Customer Relationship

  • Customer Service - Importance of Customer Acquisition and Retention
  • Customer Service - Customer Acquisition
  • Customer Service - The Cost of Customer Acquisition
  • Customer Service - Customer Retention
  • Customer Service - Reorganisation for Retaining Customers
  • Customer Service - Customer Retention Marketing Strategies
  • Customer Service - Summary

Customer Service - Module 07: Handling Customer Complaints

  • Customer Service - Importance of Handling Customer Complaints
  • Customer Service - Principles of Good Complaint Handling
    • Customer Service - Getting it Right
    • Customer Service - Being Customer Focused
    • Customer Service - Being Open and Accountable
    • Customer Service - Acting Fairly and Proportionately
    • Customer Service - Putting things right
    • Customer Service - Seeking Continuous Improvement
  • Customer Service - The Role of CRM in Handling Customer Complaints
  • Customer Service - Summary

Customer Service - Module 08: Future of CRM

  • Customer Service - Trends Driving Change in Customer Interaction
  • Customer Service - The Changing Face of CRM
  • Customer Service - What is Digital CRM
  • Customer Service - Digital CRM in Practice
  • Customer Service - Where to Start
  • Customer Service - Cyber Security Concerns
  • Customer Service - Summary

**Diploma in Customer Service & Handling Complaints**

Customer Service - Understanding Customer Service

  • Customer Service - Understanding Customer Service
  • Customer Service - Identifying Customer Expectations
  • Customer Service - Providing Excellent Customer Service

Customer Service - Focusing on the Customer

  • Customer Service - Focusing on the Customer

Customer Service - Customer Service and the Telephone

  • Customer Service - Customer Service and the Telephone

Customer Service - Handling Complaints

  • Customer Service - Handling Complaints

Customer Service - Enduring Stress

  • Customer Service - Enduring Stress

Certification

Following your completion of the Customer Service course materials, you will be able to take an assignment test to assess your knowledge. You will be able to grab the PDF certificate & transcript for free after passing the test. Original Hard Copy certificates must be bought separately for an extra £8.

Who is this course for?

This Customer Service training is suitable for —

  • Students
  • Recent graduates
  • Job Seekers
  • Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise.

Requirements

To participate in this Customer Service course, all you need is —

  • A smart device
  • A secure internet connection
  • And a keen interest in Customer Service.

Career path

This Diploma will help you to brighten up your CV while exploring the following jobs -

  • Customer Service Manager
  • Customer Service Representative
  • Customer Service Adviser
  • Customer Care Executive
  • Customer Service Assistant
  • Customer Care Operator
  • Customer Care Representative
  • Customer Service Agent
  • Customer Service Associate

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.