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Customer Service

Summer Sale: Level 5 Diploma + 10 Premium Courses | Free Certificate PDF+Hardcopy | 24/7 Tutor Support| Lifetime Access


Apex Learning

Summary

Price
Save 98%
£49 inc VAT (was £3,790)
Offer ends 06 August 2021
Study method
Online, self-paced
Duration
37 hours
Access to content
Lifetime access
Qualification
No formal qualification
CPD
115 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

6 students purchased this course

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Overview

***Limited Time Offer***

Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what - it’s not! Customer Service can make all of those goals come true, and doesn’t need to cost you anything except creativity and passion.

With Apex Learning online Customer Service training course, you can learn the fundamental elements of Customer Service, understand how they can be applied in any organization, and discover how a business can develop its customer service program to the highest level.

The Customer Service Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective customer service. So go ahead and give your career in expert customer service a solid boost by accessing professional and helpful learning from Apex Learning, today.

Along with this Customer Service Course including you will get 10 premium courses. Also, you will get an original hardcopy certificate, transcript and a student ID card.

What other courses are included with this Customer Service?

  • Course 01: Sales and Marketing Skills Level 3
  • Course 02: Customer Relationship Management
  • Course 03: Know Your Customer (KYC)
  • Course 04: Leadership and Management Skills Complete Diploma
  • Course 05: Risk Management Level 7
  • Course 06: Retail Management Level 5
  • Course 07: Effective Communication Skills
  • Course 08: Work Area Organisation for Increased Office Productivity
  • Course 09: Quality Management
  • Course 10: Time Management

Learning Outcomes of Customer Service Course

By the end of the Customer Service course, learners will be able to:

  • Kickstart their career and excel in any customer-facing role
  • Customer Service: Understand the primary needs of their customers
  • Identify the key to excellent customer service
  • Deliver a high standard of customer service at all times
  • Deal with difficult customers and challenging situations
  • Handle complaints professionally and confidently

All businesses, whether they operate face-to-face, over the phone or by e-mail, should strive to give their customers the best experience they can in order to maintain relationships, status and success. This Customer Service course aims to provide those who work in the customer service industry with the information and skills needed to go above and beyond with the customer service that they provide.

Enrol in our Customer Service Training program today and build the necessary skills, knowledge and experience to transform your career. This Customer Service course enhances your continuing professional development thus propelling you more towards your dream job. Our Customer Service diploma could be your key if you are interested in a long term career in the field of Customer Service.

Take this Customer Service course anywhere and at any time. Don’t let your lifestyle limit your learning or your potential.

Customer Service Diploma will provide you with the CPD qualifications that you’ll need to succeed.

The Customer Service Training program has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows.

The only thing you need to take the Customer Service course is Wi-Fi and a screen. You’ll never be late for class again.

Why choose Customer Service? Count the ways that it can help you…

  1. One payment, but lifetime access to 11 CPD courses
  2. Certificate, Transcript, student ID everything included with the customer service course
  3. No need to worry about hidden charges
  4. CPD accredited qualifications will be sent directly to you
  5. One-on-one help assistance on every weekday
  6. Practical and honest assessments performed immediately
  7. Personal PDF certificate awarded on passing
  8. Original copies of your exam certificate and transcript sent the next working day
  9. Gain valuable and recognised experience without leaving your home

***For a limited period of time, we are offering a flat 100% discount on the certificates.***

***Hurry Up Before Its Over***

  • PDF Certificate: Free (Previously it was £10*11 = £110)
  • Hardcopy Certificate: Free (Previously it was £15*11 = £165)

CPD

115 CPD hours / points
Accredited by CPD Qualification Standards

Course media

Description

Course Curriculum of Customer Service Bundle

Course 01: Customer Service Skills Complete Training

  • Customer Service: Understanding Customer Service
  • Customer Service: Focusing on the Customer
  • Customer Service: Customer Service and the Telephone
  • Customer Service: Handling Complaints
  • Customer Service: Enduring Stress
  • Customer Service: Business Communication
  • Customer Service: Verbal and Non-verbal Communication
  • Customer Service: Written Communication
  • Customer Service: Electronic Communication
  • Customer Service: Communicating with Graphics
  • Customer Service: Effectively Working for Your Boss
  • Customer Service: Identifying Goals
  • Customer Service: Effective Energy Distribution
  • Customer Service: Working Your Personal Style
  • Customer Service: Building Your Toolbox
  • Customer Service: A Building Your Toolbox
  • Customer Service: Establishing Your Action Plan

Course 02: Sales and Marketing Skills Level 3

  • Customer Service: Getting Started
  • Customer Service: Understanding the Talk
  • Customer Service: Getting Prepared to Make the Call
  • Customer Service: Creative Openings
  • Customer Service: Making Your Pitch
  • Customer Service: Handling Objections
  • Customer Service: Sealing the Deal
  • Customer Service: Following Up
  • Customer Service: Setting Goals
  • Customer Service: Managing Your Data
  • Customer Service: Using a Prospect Board
  • Customer Service: Wrapping Up

Course 03: Customer Relationship Management

  • Customer Service: Introduction to Customer Relationship Management (CRM)
  • Customer Service: CRM Fundamentals
  • Customer Service: CRM Strategies CRM Strategies
  • Customer Service: Data Analysis in CRM
  • Customer Service: CRM Databases
  • Customer Service: Deepening Customer Relationship
  • Customer Service: Handling Customer Complaints
  • Customer Service: Future of CRM

Course 04: Know Your Customer (KYC)

  • Customer Service: Introduction to KYC
  • Customer Service: Customer Due Diligence
  • Customer Service: AML (Anti-Money Laundering)
  • Customer Service: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom
  • Customer Service: Regulations to be complied by Industries
  • Customer Service: Methods for carrying out KYC and AML and the Future of KYC Compliance

Course 05: Leadership and Management Skills Complete Diploma

  • Customer Service: Getting Started
  • Customer Service: The Evolution of Leadership
  • Customer Service: Situational Leadership
  • Customer Service: A Personal Inventory
  • Customer Service: Modelling the Way
  • Customer Service: Inspiring a Shared Vision
  • Customer Service: Challenging the Process
  • Customer Service: Enabling Others to Act
  • Customer Service: Encouraging the Heart
  • Customer Service: Basic Influencing Skills
  • Customer Service: Setting Goals

Course 06: Risk Management Level 7

  • Customer Service: Introduction to Risk Management
  • Customer Service: Risk and Types of Risk
  • Customer Service: Benefits of Risk Management
  • Customer Service: Enterprise Risk Management
  • Customer Service: Risk Management Process
  • Customer Service: Risk Analysis & Assessment
  • Customer Service: The Risk Evaluation Process
  • Customer Service: Managing Financial Risks
  • Customer Service: The Fundamentals of Operational Risk Management
  • Customer Service: Managing Technology Risks
  • Customer Service: Managing Legal & Political Risk
  • Customer Service: Environmental Risk Assessment
  • Customer Service: Risk Assessment at Workplace
  • Customer Service: Market & Social Risk Assessment
  • Customer Service: Preparing Risk Management Plan: Step by Step

Course 07: Retail Management Level 5

  • Customer Service: Introduction to Retail Management
  • Customer Service: Retail Strategy
  • Customer Service: Retail Buying and Merchandising
  • Customer Service: Retail Pricing
  • Customer Service: Supply Chain Management in Retailing
  • Customer Service: The Sales Process and Dealing with Customers at the Checkout
  • Customer Service: Importance of Consumer Behaviour
  • Customer Service: Taking Trends and Targeting Customers Effectively
  • Customer Service: The Importance of Communicating with Customers
  • Customer Service: Choosing a Retail Location
  • Customer Service: Retail Psychology
  • Customer Service: Negotiate the Right Deal with Suppliers
  • Customer Service: Develop Store Security Procedures
  • Customer Service: Management Skills for Leading Your Team
  • Customer Service: Selling in Multiple Channels
  • Customer Service: Retail Brand Management
  • Customer Service: Health & Safety for Retail Stores
  • Customer Service: Consumer Rights Act

Course 08: Effective Communication Skills

  • Customer Service: Introduction to Communication – Goals & Benefits
  • Customer Service: Key Principles of Communication
  • Customer Service: We are Always Communicating
  • Customer Service: Fundamentals of Communication – Part 1
  • Customer Service: Fundamentals of Communication – Part 2
  • Customer Service: Great Communication Tips – Part 1
  • Customer Service: Great Communication Tips – Part 2
  • Customer Service: Self-Talk & Powerful Language
  • Customer Service: Miscommunication
  • Customer Service: Still MORE Great Tips! Part 1
  • Customer Service: Still MORE Great Tips! Part 2
  • Customer Service: Still MORE Great Tips! Part 3
  • Customer Service: Final Thoughts and Suggestions
  • Customer Service: PROMO Communication (BEST)

Course 09: Work Area Organisation for Increased Office Productivity

  • Customer Service: Introduction
  • Customer Service: Purge
  • Customer Service: Redistributing
  • Customer Service: Fences Software
  • Customer Service: Create Work Spaces
  • Customer Service: Proximity
  • Customer Service: Label What You Can
  • Customer Service: Move to Digital
  • Customer Service: Clean Your Desk Off
  • Customer Service: Multiple Inboxes
  • Customer Service: Mailings
  • Customer Service: Discard Dates
  • Customer Service: Magazines
  • Customer Service: File Weekly

Course 10: Quality Management

  • Customer Service: Introduction to Quality Management
  • Customer Service: Total Quality Management
  • Customer Service: Quality Measurement and Improvement
  • Customer Service: Quality Control
  • Customer Service: Understanding Customer Expectations and Needs
  • Customer Service: Six Sigma
  • Customer Service: Supply Chain Management
  • Customer Service: Quality Audits

Course 11: Time Management

  • Customer Service: Identifying Goals
  • Customer Service: Effective Energy Distribution
  • Customer Service: Working with Your Personal Style
  • Customer Service: Building Your Toolbox
  • Customer Service: Establishing Your Action Plan

Who is this course for?

Customer Service: customer service training

There is no experience or previous qualifications required for enrolment on this Customer Service. Our customer service course suitable for students, of all academic backgrounds.

Requirements

Customer Service: customer service training

Our Customer Service is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this Customer Service course, it can be studied in your own time at your own pace.

Career path

Customer Service

This comprehensive Customer Service course is ideal for anyone who wants to fast track their career in any of the following roles:

  • Customer Service Manager
  • Customer Service Representative
  • Customer Service Adviser
  • Customer Care Executive
  • Customer Service Assistant
  • Customer Care Operator
  • Customer Care Representative
  • Customer Service Agent
  • Customer Service Associate

Questions and answers


No questions or answers found containing ''.


Lewis asked:

What are the requirement for this Customer Service course?

Answer:

Hi Lewis, There are no formal requirements needed for the Customer Service course. The Customer Service course is open for all from all backgrounds. You will learn everything directly from the Customer Service course. All you need to have is a good understanding of English and to be over 16 years of age.

This was helpful. Thank you for your feedback.

Harry asked:

Will this customer service course be beneficial for me, as I want to apply for the Customer Service Assistant post?

Answer:

Hello Harry, This Customer Service course enhances your continuing professional development thus propelling you more towards your dream job

This was helpful. Thank you for your feedback.

Tom asked:

Hello, what jobs would this lead me onto once I had completed the customer service course?

Answer:

Hello Tom, Customer Service Course will help you to take your career in the relevant sector to the next level. This Customer Service will help you achieve the position such as Customer Service Manager, Customer Service Representative, Customer Service Adviser, Customer Care Executive, Customer Service Assistant, Customer Care Operator, Customer Care Representative, Customer Service Agent, Customer Service Associate and so on

This was helpful. Thank you for your feedback.

Nicole asked:

What level is this course how much is certificate

Answer:

Hello Nicole, This is a Level 4 - Advanced course. After successfully completing the test you will be able to order your certificate, these are included in the price.

This was helpful. Thank you for your feedback.

Millie asked:

What are the requirement for this Customer Service course?

Answer:

Hello Millie, This course does not require any experience or qualification to get enrolled. It is available to all students, of all academic backgrounds.

This was helpful. Thank you for your feedback.

Peter asked:

Will this be recognised as a reputable qualification in UK?

Answer:

Dear Peter, The Customer Service course is certified by the CPD and CPD is recognised nationally in the UK and internationally around the world. We believe that this Customer Service course would enhance your skills and will add value to your CV. This would also help you to place yourself in a good position in the competitive employment market.

This was helpful. Thank you for your feedback.

Sam asked:

Hi I don't have a computer or PC will I be able to do this customer service course on a tablet? Thank you

Answer:

Hello Sam, Yes, you can do this customer service course on a tablet?

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.