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Customer Service

Business & Soft Skills


Stone River eLearning

Summary

Price
Save 88%
£10 inc VAT (was £89.99)
Offer ends 31 December 2022
Study method
Online, On Demand What's this?
Duration
1.2 hours
Qualification
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

314 students purchased this course

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Overview

“It takes months to find a customer, one second to lose one.” – Vince Lombardi

Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company.

Curriculum

6
sections
62
lectures
1h 15m
total

Course media

Description

Customer Service course sets you up to:

  • Evaluate and anticipate different types of customer interactions
  • Master in-person and over-the-phone clientele management
  • Handle irate customers and reading stress-triggering situations and determining the best outcome
  • Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning
  • Deal with situations in a holistic approach

It’s time to speak the customer’s language with our time-tested customer service strategies. Sign up today.

Questions and answers

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Reviews

4.9
Course rating
98%
Service
98%
Content
100%
Value

FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.