Skip to content

Customer Service

FREE PDF Certificate | Online Video Course | Assessment Included | Tutor Support | 1 Year Access



£415 inc VAT
Or £69.17/mo. for 6 months...
Study method
Online, self-paced
3 hours
Access to content
1 year
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

19 students purchased this course

Add to basket or enquire


Follow your dreams by enrolling on the Customer Service course today and develop the experience, skills and knowledge you need to enhance your professional development. Customer Service will help you arm yourself with the qualities you need to work towards your dream job.

Study the Customer Service training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Customer Service course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.

This Customer Service course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Customer Service course through a mixture of instructional video lessons and online study materials.

Receive online tutor support as you study the Customer Service course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your Customer Service course completion.

Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Customer Service course. The Customer Service course is designed by industry experts and is tailored to help you learn new skills with ease.

The Customer Service is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Customer Service when it suits you. Access the Customer Service course modules from any internet-enabled device, including computers, tablets, and smartphones.

The Customer Service course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Customer Service now and start learning instantly!

What You Get Out Of Studying Customer Service With Janets

  • Free PDF certificate upon successful completion of the Customer Service
  • Full one-year access to Customer Service Course materials
  • Instant assessment results with the Customer Service
  • No hidden fees with the Customer Service
  • Full tutor support available from Monday to Friday with the Customer Service
  • Study the Customer Service at your own pace
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Gain a complete understanding of Customer Service
  • Accessible, informative modules taught by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the Customer Service
  • Study the Customer Service in your own time through your computer, tablet or mobile device
  • Improve your chance of gaining professional skills and better earning potential by completing the Customer Service

Course media


The Customer Service training course is delivered through Janets’ online learning platform. Access the Customer Service content from any internet-enabled device whenever or wherever you want to. The Customer Service course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Customer Service Course Curriculum:

  • WHY Customer Service Is CRITICAL To Your Business!
  • Good Isn’t Good Enough!
  • We Are ALL in the “Helping Field”
  • Providing “Concierge” Level Of Service
  • The 5 Tenets Of TQM
  • How To Boost Customer Satisfaction
  • How To Avoid The 10 Deadly Sins Of Customer Service!
  • More Money $$$ – Through Customer Retention
  • How Much Is A Customer Worth? $$$
  • Do You Understand Your Customer?
  • Dealing With Difficult Customers
  • “LEAP” Into Customer Service!
  • Exceptional Phone Service
  • WHY Customers Buy From YOU! $$$

Method of Assessment

To successfully complete the Customer Service course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Customer Service course.


All students who successfully complete the Customer Service course can instantly download their free e-certificate. You can also purchase a hard copy of the Customer Service course certificate, which will be delivered by post for £9.99.

Who is this course for?

The Customer Service is ideal for those who already work in this sector or are an aspiring professional. This Customer Service course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.


The Customer Service is open to all students and has no formal entry requirements. To study the Customer Service course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Career path

The Customer Service is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Customer Service and gain an highly valuable skill that will help you excel in finding your ideal job.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.