Customer service

Free E - Certificate included I CPD Certified I Video training I Free COVID-19 Course included

Training Express Ltd


Save 92%
£14 inc VAT (was £199)
Offer ends 15 October 2020
Study method
Online, self-paced
Access to content
Lifetime access
No formal qualification
5 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

64 students purchased this course

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This customer service skills training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas of customer service such as customer needs, key communication strategies and handling complaints.

Customer service is number one priority in any retail or sales environment. Through this course, you will learn the art of excellent customer service, gaining the skills to deliver excellent customer service and build brand loyalty in any customer-facing role.

Through case studies and practical exercises, you will learn advanced body language and customer communication techniques, guiding you through the different types of customers and various situations that are commonly faced in any customer service role.

Learning Outcomes

By the end of the course, learners will be able to:

  • Kickstart their career and excel in any customer-facing role
  • Understand the primary needs of their customers
  • Identify the key to excellent customer service
  • Deliver a high standard of customer service at all times
  • Deal with difficult customers and challenging situations
  • Handle complaints professionally and confidently

Key Features of Customer service Course:

Our trusted, high quality and affordable online courses are designed to train individuals to become experts in their field.

  • Accredited, quality CPD training
  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified health and safety professionals
  • Self-paced learning accessible via laptop, tablet and smartphone
  • 24/7 Learning assistance and tutor support
  • Discounts on bulk purchases


5 CPD hours / points
Accredited by The CPD Certification Service

Course media


Course Curriculum

Module 1: About the Course

In module one, we will explore the key topics that will be discussed in this course and how the course is structured.

Module 2: What is Customer Service

In module two, we will learn what good customer service means and why it is so important for driving business.

Module 3: The Goals of Great Customer Service

In module three, we will explore the main aims of customer service and the benefits of providing excellent customer service.

Module 4: Discovering and Understanding Customer Needs

In module four, we will deepen our understanding of the types of customer needs and customer satisfaction.

Module 5: Delivering Maximum Levels of Customer Service

In module five, we will look at some case studies, techniques and strategies for delivering stellar customer service.

Module 6: Making Customers Feel Great from the Start

In module six, we will learn how to build customer loyalty and explore some strategies for making customers feel valued and satisfied from the very beginning.

Module 7: Communication Skills

In module seven, we will develop crucial customer-facing communication skills that will improve our interaction with different types of customers.

Module 8: Non-Verbal Communication and Body Language

In module eight, we will explore some fundamental non-verbal communication techniques and body language techniques that will help us to create strong working relationships.

Module 9: Dealing with Customer Complaints

In module nine, we will look at the different ways of dealing with difficult customers, handling customer complaints and managing difficult situations in a customer service setting.


All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

This course is ideal for those who are looking to secure a role in the following fields:

  • Sales Representatives
  • Customer Service Representatives
  • Retail Assistants
  • Telemarketers
  • Front Desk Receptionists

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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