reed.co.uk Courses

Header

Customer Service


Rock and Road Training Ltd

Summary

Price
£35 inc VAT
Study method
Online, self-paced
Duration
1 Hour
Access to content
Lifetime access
Qualification
No formal qualification
CPD
2 CPD points / hours
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

Add to basket or enquire

Overview

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

CPD

2 CPD points / hours
Accredited by The CPD Certification Service

Course media

Resources

Description

But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Module Breakdown

1. About the Course

2. What is Customer Service

3. The Goals of Great Customer Service

4. Discovering and Understanding Customer Needs

5. Delivering Maximum Levels of Customer Service

6. Making Customers Feel Great From the Start

7. Communication Skills

8. Non-verbal Communication and Body Language

9. Dealing with Customer Complaints

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Requirements

Recommended System Requirements

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Rating and reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Modals

Mobile Navigation