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Customer Service

1 Hour Online CPD Accredited Course


Active Recruitment Ltd

Summary

Price
Save 80%
£10 inc VAT (was £50)
Offer ends 31 December 2107
Study method
Online, self-paced
Duration
1 Hour
Access to content
1 Year
Qualification
1 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

Description

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

  • Understanding of the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

Who is this course for?

Anyone

Requirements

Internet Access

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