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Customer Service

1 Hour Online CPD Accredited Course


Active Recruitment Ltd

Summary

Price
Save 80%
£10 inc VAT (was £50)
Offer ends 31 December 2107
Study method
Online, self-paced
Duration
1 hour
Access to content
1 year
Qualification
No formal qualification
CPD
1 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

38 students purchased this course

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Overview

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Description

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

  • Understanding of the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

Who is this course for?

Anyone

Requirements

Internet Access

Questions and answers


No questions or answers found containing ''.


Vickie asked:

Does this come with a completion certificate?

Answer:

Hi Vickie, yes, once you have completed the course and passed the exam you will be able to download your certificate. Kind regards, Active Recruitment

This was helpful. Thank you for your feedback.

Paulina asked:

I'm 20. When those courses start and how long they last. Will they help me find a job as a cleaner, because I have no work experience.

Answer:

Hi Paulina, all our online courses can be started as soon as you receive the login details for your account which happens within 48 hours maximum of purchase. Our cleaning certification course will certainly help you gain work experience as a cleaner. We cannot guarantee you will get a job once you've completed a course but it will certainly give you an advantage.

This was helpful. Thank you for your feedback.

Jessica asked:

What level is this course how much is certificate

Answer:

Hi Jessica, this is basic introductory course. We do have a level 3 course also available on here or on our website also. Please do not hesitate to contact us if you require any further assistance.

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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