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Customer Service

E-Learning

Me Learning

Summary

Price
£24 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.

The topics cover the key principles of Customer Service, in a digestible and easy to follow format.

You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.

CPD

1 CPD hours / points
Accredited by The CPD Standards Office

Description

Once you’ve completed this course, you’ll have a knowledge of:

  • Why customer service is important, and the main reasons for customer dissatisfaction
  • The importance of a customer service culture
  • What constitutes good and bad service
  • The basics of excellent service

The topics cover the key principles of Customer Service, in a digestible and easy to follow format.

You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.

Who is this course for?

This course is for every working professional, whether in a traditional ‘customer service’ role or not, as the principles of customer service can be applied to all areas of work.

Regardless of the job you do or the type of organisation you work for, this course will show you how to deal with unhappy customers and how to provide excellent service.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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