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Customer Service

Customer Service Level 3 by ABC Awards,CPD Accredited | 60 CPD Credits | Tutor Support, Study Material & Exam included


Brentwood Open learning College

Summary

Price
Save 97%
£10 inc VAT (was £395)
Offer ends 11 August 2020
Study method
Online, self-paced
Duration
200 Hours
Qualification
No formal qualification
CPD
60 CPD hours / points
Achievement
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

34 students purchased this course

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Overview

Customer Service

Certificate of achievement in Customer Service Level 3. Additional CPD Accredited Certificate with 60 CPD points available with no extra study.

Endorsed Certificate of Achievement. Whether currently working in a Customer Service capacity or considering a change in direction, our Level 3 Customer Service Award could be just the ticket! Study in your own time from any location worldwide, for the opportunity to earn an accredited award from a recognised body! Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you’re capable of! Flexible distance learning, with absolutely no time restrictions or deadlines to worry about!

Customer Service Award

Discover what it takes to climb the ladder associate degree exceedingly|in a very} Customer Service setting with this ennobling Customer Service - Course! whether or not new Customer Service or wanting to advance an existing position, this endorsed Customer Service Course may build all the distinction. determine what makes the distinction between superior and substandard Customer Service, exploring the capabilities, qualities and character traits of the best Customer Service representative.

If looking to enhance your CV and improve your career prospects for life, Brentwood Open Learning College is standing by to help!

Achievement

Endorsed by ABC Awards

CPD

60 CPD hours / points
Accredited by The CPD Standards Office

Course media

Description

Customer Service

Customer Service - Course Benefits

When studying for a Customer Service Certificate Level 3 with Brentwood Open Learning College, every candidate enjoys the following benefits:

  1. Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
  2. 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
  3. The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
  4. Complete access to recommend reference books, study aids and more via our extensive e-library.
  5. The opportunity to earn a endorsed certificate from a recognised awarding organization, enhancing your CV and career prospects for life!

Customer Service - Learning Objectives

Our foundation-level Customer Service Certificate Level 3 has been designed to lay a strong foundation, upon which to begin building a rewarding career in a customer service setting. Ideal for candidates looking to continue their studies at a higher level or pursue entry-level positions, course content focuses on the fundamentals of contemporary Customer Service provision. Upon completion of the Customer Service - Certificate Level 3, candidates benefit from the targeted skills and knowledge needed to step confidently into a variety of customer service roles.

Over the Customer Service - Course of two intensive yet accessible modules, learners are introduced to the concept of Customer Service provision from a modern business perspective, along with an explanation of essential communication skills, how to meet customers’ expectations and strategies for dealing with difficult customers/situations.

Key skills, talents and knowledge picked up along the way include:

  • A detailed understanding of the importance of quality customer service
  • The confidence to handle challenging customers and difficult situations
  • The ability to nurture and develop meaningful customer relationships
  • Advanced communication skills for customer service applications
  • The opportunity to climb the career ladder in a customer service setting

Customer Service - Course Outline

Our entry-level Customer Service Certificate Level 3 is delivered over the course of Six insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.

Module 1 - Customer Services: An Introduction

This module covers the following topics:

  • Elements of Customer Service:
  • Classification of Customer Service
  • Service Quality & Customer Service
  • Effects of Poor Service on a Business
  • Benefits of a Customer-Centred Organization
  • Customer Satisfaction
  • Knowing your Customer’s Needs and Requirements
  • Changing Nature of Customer Service
  • Reasons for Developing Long-Term Relationships with
  • Importance of Customer Feedback and Complaints
  • Plus more


Module 2 - Understanding Your Customers

This module covers the following topics:

  • Identifying Customer Expectations
  • Listening, Questioning and Confirming
  • Benefits of Meeting Expectations
  • Means of Identifying Customer Needs
  • Triggers and Customer Needs
  • Plus more


Module 3 - Developing Customer Service Strategy

This module covers the following topics:

  • Involvement of the Top Management
  • The Role of the Manager and the Role of the Leader
  • Important Areas of Focus for Customer Service Strategy
  • Establishing a Customer-Focused Culture
  • Plus more


Module 4 - Implementing a Service Excellence Strategy

This module covers the following topics:

  • Marketing a Service Strategy
  • Engender Ownership
  • Continuous Improvement
  • Establish a Steering Group
  • Plus more


Module 5 - Training and Development for Customer Service

This module covers the following topics:

  • Importance of Training and Development in Customer Service
  • Identifying Training and Development Objectives
  • Training and Development Methods
  • Building Customer Service into all Training and Development Activities
  • Plus more


Module 6 - Dealing with Unprofitable Customers

This module covers the following topics:

  • Dealing with Unprofitable Customers
  • Customer Behaviour and Customer Behaviour Database
  • Customer Value Analysis
  • Change Unprofitable Customers into Profitable Customers
  • Evaluating Your Customers’ Value, Segment by Segment
  • Plus more

Who is this course for?

Customer Service

This exclusive, endorsed Customer Service Certificate Level 3 is perfect for anyone with a genuine interest in climbing the ranks in a customer service setting. Whether looking to secure your first professional position or interested in promotion, targeted studies could prove invaluable. Business owners, entrepreneurs, managers, supervisors and team leaders at all levels could benefit significantly from the teachings of this exclusive distance learning program.

Brentwood Open Learning College was established to provide ambitious candidates worldwide with access to the highest-quality online courses and training programmes. Study in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are included as standard, meaning the price you see is the price you pay – no hidden extras at any time. What’s more, every student benefits from the ongoing support of their own personally-assigned tutor, along with the wider Brentwood Open Learning College student support team.

If you’re ready to take the first important step toward the career you know you’re capable of, Brentwood Open Learning College is here to show you the way!

Requirements

Customer Service

No particular entry requirement.

OPTION-I:Endorsed Certificate of Achievement from ABC Awards

On course completion, learner can claim endorsed certificate by paying £85 accreditation fee+postal charges

Certificate of course Completion

Soft copy :£15

Hard copy of this certificate you will pay £25

OPTION-II:CPD Certificate

CPD Standards Office Accredited Certificate can be claimed on course completion, which will be issued in association with Oxford Home Study (PDF format or hard copy)

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hard copy)=£75

Postage Charges:

National £9

International £15

Career path

Customer Service

Upon successful completion of our Customer Service Certificate Level 3, candidates may choose to pursue an extensive range of careers including:

  • Customer Care Executive
  • Customer Care Operator
  • Customer Care Representative
  • Customer Care Supervisor
  • Customer Consultant
  • Customer Service Agent
  • Customer Service Associate
  • Customer Service Engineer
  • Customer Service Leader

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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