Level-1 Customer Service Course****Endorsed Certificate from Ofqual's regulated Awarding Body***.Our entry-level Customer Service Certificate provides candidates with a broad overview of several key Customer Service concepts. Explore the value of quality Customer Service and the potential consequences of poor customer relations, along with the development of an effective Customer Service strategy, provision of essential employee training, why it’s important to collect feedback and how to handle difficult situations. Whether new to Customer Service or looking to advance an existing position, this fully-accredited Customer Service course could make all the difference. Emerge equipped with the skills and knowledge to step into an advanced Customer Service role with confidence!
If looking to enhance your CV and improve your career prospects for life, STS Courses is standing by to help!
Discover what makes quality customer service the single most powerful tool today’s business world has access to! This introductory Level 1 Customer Service Certificate has been designed for existing and prospective customer operatives alike, exploring the value and growing importance of delivering a memorable customer experience. Customer service plays a uniquely important role at the heart of every successful business worldwide. As such, to become a confident and proficient customer specialist is to stand out as a business asset of limitless value.
Customer Service - Course Benefits
When studying for a Level 1 Certificate in Customer Service with STS Courses, every candidate enjoys the following benefits:
- Provision of all essential course materials and lecture notes, along with case studies, practical exercises and key supporting documentation.
- 24/7 access to our exclusive digital learning platform and convenient online assessments at the end of each unit.
- The dedicated support of an experienced, qualified and professional tutor for ongoing assistance while completing your course.
- Complete access to recommend reference books, study aids and more via our extensive e-library.
- The opportunity to earn a fully-accredited certificate from a recognised awarding organization, enhancing your CV and career prospects for life!
Customer Service - Learning Objectives
Our foundation-level Certificate in Customer Service has been designed to lay a strong foundation, upon which to begin building a rewarding career in a customer service setting. Ideal for candidates looking to continue their studies at a higher level or pursue entry-level positions, course content focuses on the fundamentals of contemporary Customer Service provision. Upon completion of the course, candidates benefit from the targeted skills and knowledge needed to step confidently into a variety of Customer Service roles.
Over the course of three intensive yet accessible modules, learners are introduced to the concept of Customer Service provision from a modern business perspective, along with an explanation of essential communication skills, how to meet customers’ expectations and strategies for dealing with difficult customers/situations.
Key skills, talents and knowledge picked up along the way include:
- A detailed understanding of the importance of quality Customer Service
- The confidence to handle challenging customers and difficult situations
- The ability to nurture and develop meaningful Customer Relationships
- Advanced communication skills for Customer Service applications
- The opportunity to climb the career ladder in a Customer Service setting
Customer Service - Course Outline
Our entry-level Customer Service Certificate is delivered over the course of three insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each module.
Unit 1 – What is Customer Service
Unit 2 – How to Develop Good Communication Skills
Unit 3– Strategies for Dealing with Difficult Customers
Who is this course for?
This exclusive, fully-accredited Customer Service Course is perfect for anyone with a genuine interest in climbing the ranks in a Customer Service setting. Whether looking to secure your first professional position or interested in promotion, targeted studies could prove invaluable. Business owners, entrepreneurs, managers, supervisors and team leaders at all levels could benefit significantly from the teachings of this exclusive distance learning program.
STS Courses was established to provide ambitious candidates worldwide with access to the highest-quality online courses and training programmes. Study in your own time and at your own pace, with no deadlines or time restrictions to worry about. All course materials and learning resources are included as standard, meaning the price you see is the price you pay – no hidden extras at any time. What’s more, every student benefits from the ongoing support of their own personally-assigned tutor, along with the wider STS Courses student support team.
If you’re ready to take the first important step toward the career you know you’re capable of, STS Courses is here to show you the way!
We work hard to keep all of our courses as accessible as possible for all learners. Candidates interested in our Level 1 Customer Service Certificate must meet the following requirements:
- A strong working knowledge of the English language
- Aged at least 16-years
- Access to a reliable computer and Internet connection
*Note: This course is offered on special discounted price on REED only and does not include awarding body accreditation charges. At the end of the course, learner can claim an endorsed certificate by paying £45 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
Upon successful completion of our Customer Service Certificate, candidates may choose to pursue an extensive range of careers including:
- Customer Care Executive
- Customer Care Operator
- Customer Care Representative
- Customer Care Manager
- Customer Care Supervisor
- Customer Consultant
- Customer Service Engineer
- Customer Service Greeter
- Customer Service Lead
- Customer Service Manager
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.