Skip to content
  1. Online
  2. Accounting and finance
  3. KYC
Customer Service with Telephone Etiquette & KYC cover image

Customer Service with Telephone Etiquette & KYC
Proedge Training

Summer Sale Going On | 14 Day Money Back Guarantee | Free PDF | Tutor Support | Lifetime Access | 24/7 Support

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
11 PDFs and 1 Quiz
Duration
0.9 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • Hard copy certificate - £15
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Professional telephone communication is an essential workplace skill that helps create positive first impressions, build strong customer relationships, and ensure clear and effective communication. Whether speaking with customers, colleagues, or business partners, practicing proper telephone etiquette contributes to professionalism, efficiency, and excellent customer service.

As organizations continue to place a strong emphasis on communication and customer experience, telephone etiquette remains an important skill across a wide range of industries.

So, if you want to improve your telephone communication skills and enhance your professional confidence, then this Telephone Etiquette :Customer Service with Telephone Etiquette & KYC Course is exactly what you need!

From handling inbound and outbound calls to managing difficult callers, voicemail, and workplace communication, this course equips you with the essential knowledge required to communicate professionally over the telephone. So, why wait? Enrol today and strengthen your communication skills.

Key Features

This Course includes:

  • CPD accreditation
  • Free Reed digital certificate instantly upon course completion
  • Content developed by customer service and communication professionals
  • Lifetime access and flexible learning
  • Dedicated tutor support throughout your studies

Learning Outcomes

  • Understand the foundations of professional telephone etiquette
  • Learn effective telephone communication skills for the workplace
  • Gain knowledge of managing distractions during telephone conversations
  • Understand best practices for handling inbound and outbound calls professionally
  • Learn techniques for managing difficult and challenging callers
  • Develop confidence in handling internal calls and voicemail communication
  • Understand how telephone etiquette training supports employee development
  • Learn strategies for improving and maintaining professional telephone etiquette
  • Build a strong foundation for delivering excellent customer service through effective telephone communication

Certificates

Curriculum

This course contains

Format: 11 PDFs and 1 Quiz

Duration: 0h and 56m

    • 1: Module 01: Foundations of Telephone Etiquette 05:00
    • 2: Module 02: Professional Telephone Communication Skills 05:00
    • 3: Module 03: Managing and Eliminating Telephone Distractions 06:00
    • 4: Module 04: Handling Inbound Calls Effectively 04:00
    • 5: Module 05: Conducting Outbound Calls Professionally 05:00
    • 6: Module 06: Managing Difficult and Challenging Callers 05:00
    • 7: Module 07: Handling Internal and Interoffice Telephone Calls 06:00
    • 8: Module 08: Managing Voicemail Messages Effectively 05:00
    • 9: Module 09: Telephone Etiquette Training and Employee Development 05:00
    • 10: Module 10: Improving and Correcting Telephone Etiquette Practices 05:00
    • 11: Module 11: Course Summary and Key Takeaways 02:00
    • 12: Customer Service with Telephone Etiquette & KYC 03:00

Description

This Telephone Etiquette: Customer Service with Telephone Etiquette & KYC Course is designed to provide a comprehensive understanding of professional telephone communication and customer service best practices.

Finally, the course covers managing voicemail messages effectively, supporting telephone etiquette training and employee development, improving telephone etiquette practices, and concludes with a summary of the key concepts and professional communication techniques covered throughout the course.

Telephone Etiquette – Course Curriculum

  • Module 01: Foundations of Telephone Etiquette
  • Module 02: Professional Telephone Communication Skills
  • Module 03: Managing and Eliminating Telephone Distractions
  • Module 04: Handling Inbound Calls Effectively
  • Module 05: Conducting Outbound Calls Professionally
  • Module 06: Managing Difficult and Challenging Callers
  • Module 07: Handling Internal and Interoffice Telephone Calls
  • Module 08: Managing Voicemail Messages Effectively
  • Module 09: Telephone Etiquette Training and Employee Development
  • Module 10: Improving and Correcting Telephone Etiquette Practices
  • Module 11: Course Summary and Key Takeaways

How will I get my certificate?

Once you complete this course, you’ll immediately get a FREE course completion certificate from REED.

Who is this course for?

This course is ideal for:

  • Customer service professionals
  • Receptionists and front desk staff
  • Office administrators
  • Sales and support teams
  • Anyone wishing to improve their professional telephone communication skills

Requirements

There are no specific requirements to enroll in this course. Any individual, regardless of background, principle, or experience level, is welcome to join. However, you should have:

  • Decent English language fluency
  • Basic computer operating knowledge
  • Interest in customer service, communication, and professional development

Career path

Completing this course can support roles such as Customer Service Advisor, Receptionist, Office Administrator, Call Centre Agent, Sales Support Representative, Administrative Assistant, or provide a strong foundation for further development in customer service, business administration, and professional communication.

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Accountancy courses, Finance courses, Accounting courses, Online courses

Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: Zopa Bank, Level 12, 20 Water Street, Canary Wharf, London E14 5GX. VAT Number 281765280.