Skip to content
Customer Service with Telephone Etiquette & KYC - Level 3 Diploma cover image
Play overlay
Preview this course

Customer Service with Telephone Etiquette & KYC - Level 3 Diploma
Empower UK Employment Training

100% Pass Rate | Assignment Available | Free Certificate | Lifetime Access | Tutor Support

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
3.3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Empower UK Diploma Certificate - Free
  • Reed Courses Certificate of Completion - Free
  • CPDQE Certificate and Transcript - £12
Additional info
  • Tutor is available to students
4 students purchased this course

Add to basket or enquire

Buy with Apple Pay Buy with Google Pay

Overview

Customer Service Manager with Telephone Etiquette & KYC Diploma

Elevate your career in the service industry with this comprehensive diploma. Master relationship-building strategies, professional phone communication, and KYC procedures to become a standout service leader in any organisation.

Learning Outcomes:

  • Implement effective client engagement models.

  • Manage customer relationships using proven service tactics.

  • Resolve conflicts with dissatisfied clients using advanced interpersonal skills.

  • Enhance telephone communication through focused training in etiquette.

  • Apply core service principles in Know Your Customer (KYC) frameworks.

This Diploma Includes the Following Courses:

  • Course 01: Customer Service Excellence
  • Course 02: Certificate in KYC
  • Course 03: Telephone Etiquette Skills

Key Employment Opportunities:

  • Customer Service Manager – £28,927/year

  • Customer Service Representative – £22,000/year

  • Customer Service Advisor – £22,922/year

  • Call Centre Operations Manager – £40,000/year

Course Benefits:

  • Assignment Feedback

  • Free Digital Reed Certificate

  • Compatible with iPhone & Android Devices

  • Moneyback Guarantee

Certificates

Empower UK Diploma Certificate

Digital certificate - Included

You must submit the assignment to order the Free Empower UK Diploma Certificate.
* Assessment Fee: £5

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPDQE Certificate and Transcript

Digital certificate - £12

Curriculum

6
sections
42
lectures
3h 18m
total

Course media

Description

Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma

  • Service Models
    Implement and evaluate proven frameworks to drive organisational excellence.

  • Customer Management
    Excel in relationship-building by integrating industry best practices.

  • Dealing With Angry Customers
    Apply effective techniques to defuse conflict and enhance satisfaction.

  • Talking the Right Way on the Phone
    Master telephone etiquette to elevate your communication and service quality.

  • Understanding Customer Due Diligence
    Conduct thorough client assessments guided by strong interpersonal and service principles.

  • KYC Methods
    Implement Know Your Customer (KYC) procedures, supported by excellent engagement strategies.

Other Key Modules Include:

  • Client Risk Rating and Due Diligence Levels

  • KYC in Record-Keeping, Suspicion, and Awareness

  • Building Customer Rapport

  • Empathy vs. Sympathy

  • …and many more practical, career-focused topics.

Who is this course for?

This course will also help you if you choose to further progress your career in the following courses:

  • Level 3 Certificate in Customer Service
  • Level 4 Diploma in Customer Service

Requirements

This Customer Service Manager with Telephone Etiquette & KYC Diploma is open to all.

Career path

  • Customer Service Manager
  • Customer Service Assistant

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

5.0
Course rating
100%
Service
100%
Content
100%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, KYC, Business
Related searches: Diploma courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.