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Customer Service with Professional English, Communication Skills & Telephone Etiquette cover image

Customer Service with Professional English, Communication Skills & Telephone Etiquette
Learndrive

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Summary

Price
£19 inc VAT
Study method
Online
Course format
Video
Duration
5 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
Certificates
  • Learndrive PDF Certificates on Customer Service - Free
Assessment details
  • Final Exam (included in price)
Additional info
  • Tutor is available to students
4 students purchased this course

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Overview

This course is designed to transform your Customer Service skills, making you an invaluable asset in the Customer Service sector.

Courses Include in this Bundle:

  • ➥ Customer Care Service
  • ➥ Telephone Skills for Business
  • ➥ Winning With Communication - Master Communication Skills
  • ➥ Telephone Etiquette
  • ➥ Business English Basics
  • ➥ Confidence: Learn How to Build Self-Confidence

Elevate your Customer Service expertise with our "Customer Service with Professional English, Communication Skills & Telephone Etiquette" course. In the realm of Customer Service, delivering exceptional service is paramount. Our course starts with "Customer Care Service," focusing on the essentials of superior Customer Service. Learn how to engage and resolve customer needs effectively, a cornerstone in Customer Service excellence. "Telephone Skills for Business" then takes your Customer Service to new heights, teaching you the nuances of effective Customer Service communication over the phone.

The module "Winning With Communication - Master Communication Skills" is crucial for any Customer Service professional. It deepens your understanding of nuanced Customer Service interactions, ensuring your communication skills are top-tier in the Customer Service industry. "Telephone Etiquette," another critical aspect of Customer Service, trains you to maintain professionalism and poise in every Customer Service call, a skill highly valued in Customer Service roles.

Furthermore, "Business English Basics" sharpens your language skills, an essential component of effective Customer Service communication. And "Confidence: Learn How to Build Self-Confidence" boosts your Customer Service confidence, enabling you to handle any Customer Service situation with ease. Remember, in Customer Service, every interaction counts.

Key Performance Metrics in this Customer Service Bundle:

  • Recognise the significance of excellent Customer Service.
  • Develop telephone and conference call communication skills for Customer Service.
  • Implement Professional English Skills.
  • Boost self-confidence for Customer Service excellence.
  • Master effective communication for superior Customer Service.
  • Apply telephone etiquette and manage challenging interactions.
  • Analyse the impact of self-confidence.

Accreditation

All the Customer Service courses from this bundle are CPDQE Accredited, which serves as an impactful mechanism for skill enhancement.

What's Included:

  • 6 Specialised Courses on Customer Service
  • 20 CPD Points
  • 24/7 Tutor Support

Certificates

Learndrive PDF Certificates on Customer Service

Digital certificate - Included

Assessment details

Final Exam

Included in course price

Course 01: Customer Care Service have final exam

Course 02: Telephone Skills for Business have final exam

Course 04: Telephone Etiquette have final exam

Course 05: Business English Basics have final exam

Course media

Description

Good Customer Service is essential for building trust and loyalty, as it reflects a company's commitment to its clients. Effective Customer Service ensures customer satisfaction, fostering repeat business and referrals. Exceptional Customer Service differentiates a business in a competitive market, enhancing brand reputation. Timely and empathetic Customer Service resolves issues efficiently, increasing customer retention. Lastly, proactive Customer Service anticipates customer needs, leading to improved customer experience and satisfaction.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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