Skip to content
Customer Service with Career Guide 2025 cover image

Customer Service with Career Guide 2025
Thames College

25 in 1 CPD Accredited Bundle with 5 eBooks | Free Certificate Included | 250 CPD Points | Instant Access

Summary

Price
£109 inc VAT
Or £36.33/mo. for 3 months...
Study method
Online
Duration
80 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
200 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
Additional info
  • Tutor is available to students

Overview

★★★ Enrol in Our Complete Career Guide Programme ★★★

What is Included?

  • 15 CPD Accredited Courses
  • 10 Complete Career Support Courses
  • 5 Free eBooks
  • Free PDF Certificates
  • 24/7 Tutor Support

Customer service is the backbone of any successful business, playing a vital role in customer satisfaction, brand reputation, and long-term profitability. In today’s competitive market, businesses rely on skilled customer service professionals to build strong relationships with clients, resolve issues efficiently, and create positive experiences that encourage loyalty. This course provides a comprehensive foundation in customer service principles, covering essential skills such as communication, complaint handling, and stress management. Whether dealing with customers face-to-face, over the phone, or through digital channels, professionals must be equipped with the right techniques to deliver exceptional service consistently.

★ Courses we are offering ★

  • Course 01: Customer Service Diploma
  • Course 02: Phone-Based Customer Service
  • Course 03: Retail Customer Service Diploma
  • Course 04: Business English and Communication
  • Course 05: Personal and Networking Skills
  • Course 06: Effective Communication with Better Email
  • Course 07: Body Language in the Workplace
  • Course 08: Conflict Resolution Course
  • Course 09: Meeting Management Online - CPD Accredited
  • Course 10: Public Speaking: Confident Delivery Skills
  • Course 11: Business Writing
  • Course 12: Admin, Secretarial and PA
  • Course 13: Persuasion and Influencing Skills
  • Course 14: Team Building Masterclass
  • Course 15: Workplace Stress Management

List of career guide courses included in this Complete Career Guide:

  • Course 16: Professional CV Writing and Job Searching
  • Course 17: Communication Skills Training
  • Course 18: Career Development Training
  • Course 19: Time Management
  • Course 20: Leadership Skills
  • Course 21: Job Interview Preparation Training
  • Course 22: Level 3 Diploma in Project Management
  • Course 23: Coaching and Mentoring
  • Course 24: Creating a Professional LinkedIn profile
  • Course 25: Perfect Linkedin profile – Hack Your Way to Recruiter’s Shortlist

Free ebooks

  • eBook 01: Agile Project Management
  • eBook 02: Leadership & Management: Become a Team Leader
  • eBook 03: Virtual Assistant
  • eBook 04: Workplace Communication Mastery
  • eBook 05: Working Remotely: How To Succeed In The New Workplace

Additional perks of selecting course from Thames College:

This course offers you the benefit of —

  • Learn with an engaging voiceover and visual elements.
  • Lifetime access to the course.
  • Participate in quick assessments and get instant feedback on your course progress.
  • Study on your own schedule.

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

CPD

200 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

This Customer Service Course provides a structured approach to mastering key skills needed in customer support roles. The curriculum begins with Understanding Customer Service, teaching the fundamentals of customer interactions and expectations. Focusing on the Customer emphasises empathy and active listening, while Customer Service and the Telephone covers professional call handling. Handling Complaints equips learners with conflict resolution strategies, and Enduring Stress helps manage workplace pressures effectively.

Communication is a major focus, with modules on Business Communication, Verbal and Non-verbal Communication, and Written Communication, ensuring clarity in all interactions. Electronic Communication and Communicating with Graphics are included for digital proficiency. The course also enhances professional development with Effectively Working for Your Boss, Identifying Goals, and Energy Distribution to improve productivity. Working with Your Personal Style, Building Your Toolbox, and Establishing Your Action Plan help learners apply skills in real-world scenarios.

This course is highly effective for the job sector as it aligns with employer demands for skilled customer service professionals. With 88% of customers saying good service makes them more likely to return (Microsoft), businesses prioritise staff training. Completing this course improves employability in retail, hospitality, call centres, and corporate support roles.

Certificates

You can get free CPD Accredited PDF certificates with this bundle. If you prefer hard copies, there's a charge of £8.99 per course.

***For International Delivery, you have to pay 10 GBP extra for Postal Fees.

Who is this course for?

This course is ideal for job seekers, retail workers, call centre staff, and professionals looking to improve their customer interaction skills. It’s also beneficial for managers overseeing customer service teams.

Requirements

No previous experience or qualifications are required to enroll in our course. This course is designed for anyone eager to learn, whether you're an experienced professional or just starting out.

Join us and take the first step on this exciting path!

Career path

Graduates of this course can pursue various roles, including:

  • Customer Service Advisor – £18,000 - £25,000
  • Call Centre Agent – £17,000 - £23,000
  • Retail Assistant – £16,000 - £21,000
  • Client Support Specialist – £22,000 - £30,000
  • Helpdesk Technician – £20,000 - £28,000
  • Customer Success Manager – £30,000 - £45,000

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, KYC, Business, Retail
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.