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Customer Service - Virtual Classroom

Virtual Course with live elements, private one to one coaching & relevant Accreditation


ATA (Asset Training Academy) LTD

Summary

Price
£300 inc VAT
Finance options

Visa Debit/Credit Card or Paypal. Payment must be made in advance of the course. We are also able...

Study method
Online + live classes
Duration
6 hours · Part-time
Qualification
No formal qualification
CPD
3 CPD hours / points
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

15 students enquired about this course

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Dates

Start date
End date
29/04/2025
29/04/2025
16/07/2025
16/07/2025
16/10/2025
16/10/2025

Overview

Customer Service - Course Overview

“The customer is always right” is the traditional cliché that is banded about by many people……but is this true? This half day Customer Service course is designed to take an in depth look at the vitally important area of providing an excellent service to our customers and the ramifications of not doing so. The Customer Service course emphasises the importance that customer needs are required to be considered before and after any interface takes place not just during the provision of service.

Certificates

Certificate of completion

Digital certificate - Included

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Description

Customer Service - Course Description & Content

The Customer Service programme is therefore, designed to allow participants to:

  • Define what is meant by effective Customer Service
  • Identify how “great” customer service and the highest standards of customer care can be achieved
  • Understand how to identify the needs of customers
  • Understand how to maximise the delivery of exceptional customer service to our customers
  • Understand how to communicate effectively with customers
  • Understand how to deal with any queries, concerns or complaints that customers may have
  • Provide a practical application of all the learning when dealing with customer

Customer Service - Testimonials

'A fantastic Customer Service Course, would definitely recommend it to help further peoples skills in this area'

Who is this course for?

Customer Service - Course Suitability

This Customer Service training course is aimed at any manager or member of staff who directly or indirectly interfaces with customers or clients and who wants to improve their own personal, team or organisational approach to providing excellent customer service.

It is suitable for,

Customer Service Representatives

Customer Support Teams

Retail and Hospitality Staff

Account Managers and Client Relations Representatives

Questions and answers

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