Customer Service - Virtual Classroom
Virtual Course with live elements, private one to one coaching & relevant Accreditation
ATA (Asset Training Academy) LTD
Summary
Visa Debit/Credit Card or Paypal. Payment must be made in advance of the course. We are also able...
- Certificate of completion - Free
- Tutor is available to students
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Overview
Customer Service - Course Overview
“The customer is always right” is the traditional cliché that is banded about by many people……but is this true? This half day Customer Service course is designed to take an in depth look at the vitally important area of providing an excellent service to our customers and the ramifications of not doing so. The Customer Service course emphasises the importance that customer needs are required to be considered before and after any interface takes place not just during the provision of service.
Certificates
Certificate of completion
Digital certificate - Included
CPD
Description
Customer Service - Course Description & Content
The Customer Service programme is therefore, designed to allow participants to:
- Define what is meant by effective Customer Service
- Identify how “great” customer service and the highest standards of customer care can be achieved
- Understand how to identify the needs of customers
- Understand how to maximise the delivery of exceptional customer service to our customers
- Understand how to communicate effectively with customers
- Understand how to deal with any queries, concerns or complaints that customers may have
- Provide a practical application of all the learning when dealing with customer
Customer Service - Testimonials
'A fantastic Customer Service Course, would definitely recommend it to help further peoples skills in this area'
Who is this course for?
Customer Service - Course Suitability
This Customer Service training course is aimed at any manager or member of staff who directly or indirectly interfaces with customers or clients and who wants to improve their own personal, team or organisational approach to providing excellent customer service.
It is suitable for,
Customer Service Representatives
Customer Support Teams
Retail and Hospitality Staff
Account Managers and Client Relations Representatives
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.