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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee – from call centre staff to business administration – is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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5
  • Onsite
  • 1 Day · Part-time
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Customer Service Inhouse Training

Customer service course with CPD accredited certificate: learn to turn problems into opportunities and create loyalty

Activia Training
5
£574.80
CPD
  • Onsite
  • 1 Day · Part-time

We offer In Company training at your offices. All you need is a suitable room, and we can bring your training to you. Our Customer Service course will push your Customer Service skills to a new level. Is our new one-day Customer Service course up there with the best? We know read more

3.8
  • Onsite
  • 7 Hours
  • Tutor support
  • Certificate of completion
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Customer Service Training: Managing Customer Service

Classroom based onsite course with study materials, tutor support and certificate included.

Churchill Square Training and Development
3.8
£295
  • Onsite
  • 7 Hours
  • Tutor support
  • Certificate of completion

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a cu read more

3.8
  • Onsite
  • 7 Hours
  • Tutor support
  • Certificate of completion
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Customer Service Training: Critical Elements of Customer Service

Classroom based onsite course with study materials, tutor support and certificate included.

Churchill Square Training and Development
3.8
£295
  • Onsite
  • 7 Hours
  • Tutor support
  • Certificate of completion

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that out read more

  • Onsite
  • 1 Day · Full-time
  • Tutor support
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Customer Service Excellence

On-site course delivery for up to 10 attendees, with study materials and on-site tutor support

Inovra Group Ltd
£960
CPD
  • Onsite
  • 1 Day · Full-time
  • Tutor support

This training course materials have been designed to enhance your organisation’s customer service offering and focuses on tangible actions that participants can take back to the workplace and implement quickly and easily.

  • Classroom
  • 1 Day · Full-time
  • Bury, Lancashire
  • Tutor support
  • Certificate of completion
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Customer Service Excellence Course

MLP Training
£249 - £375
  • Classroom
  • 1 Day · Full-time
  • Bury, Lancashire
  • Tutor support
  • Certificate of completion

Customer Service Excellence Course Attract More Customers, Increase Customer Retention & Increase Profits By Providing Customer Service Excellence. Caring for your customer is directly related to the success of your business. This Customer service training will give you a read more

4.7
  • Online
  • Self-paced
  • Tutor support
  • Exam NOT included
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Certificate in Customer Service Management

Learn online with support a course developed on customer service standard

Cambridge Management and Leadership School Ltd
4.7
£250
Professional
CPD
  • Online
  • Self-paced
  • Tutor support
  • Exam NOT included

This course is suitable for learners who are at any stage of their career in Customer Services. By the end of this course, you should be able to: identify the principles of good customer service organise and deliver excellence in customer service identify organisation polic read more

  • Classroom
  • 1 Day · Full-time
  • Huddersfield
  • Tutor support
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Customer Service Excellence

Classroom based course with study materials, and on-site tutor support

Inovra Group Ltd
£299
CPD
  • Classroom
  • 1 Day · Full-time
  • Huddersfield
  • Tutor support

This training course materials have been designed to enhance your organisation’s customer service offering and focuses on tangible actions that participants can take back to the workplace and implement quickly and easily.

4.2
  • Online
  • 12 Months · Self-paced
  • Tutor support
  • Exam included
  • TOTUM card included
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Customer Service NCFE Level 3

Online Learning College
4.2
£425
Professional
Regulated
  • Online
  • 12 Months · Self-paced
  • Tutor support
  • Exam included
  • TOTUM card included

Providing quality customer service is critical for all companies and this course provides students with a comprehensive look into this role and certifies you to work in a customer service based job. Customers are much more likely to work with and purchase products from a busin read more

  • Classroom
  • 1 Day · Full-time
  • City of London
  • Tutor support
  • Certificate of completion
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Exceptional Customer Service

How to deliver exceptional customer service first time and every time

The Hub Events Limited
£598.80
  • Classroom
  • 1 Day · Full-time
  • City of London
  • Tutor support
  • Certificate of completion

We all know that keeping customers happy is vital. In our fast-paced world, customers have ever increasing expectations that service will be quick, personal and available whenever they want it. Providing a good service is harder than ever. And is good, good enough? Customers e read more

  • Classroom
  • 1 Day · Full-time
  • Central London + 2 other locations
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Exceptional Customer Service

Hamilton Mercer
£414
CPD
  • Classroom
  • 1 Day · Full-time
  • Central London + 2 other locations

Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional custo read more

  • Distance learning
  • Self-paced
  • Tutor support
  • Certificate of completion
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Customer Service Excellence

Study House
£275
  • Distance learning
  • Self-paced
  • Tutor support
  • Certificate of completion

This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence, in any work environment where customer service excellence is a requirement. No prior knowledge is required. Objectives The objectives of the co read more

  • Classroom
  • 1 Day · Full-time
  • South West London
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Customer Service Excellence

Hemsley Fraser
£778.80
  • Classroom
  • 1 Day · Full-time
  • South West London

This one-day workshop focuses on the latest thinking on how to deliver a differentiated customer experience via email and on the telephone. Being aware of the do’s and don’ts makes a difference in developing long-term customer loyalty. The workshop will provide you with a uni read more

  • Classroom
  • 1 Day · Part-time
  • Glasgow + 7 other locations
  • Tutor support
  • Certificate of completion
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Customer Service Skills Training

Classroom based course with materials provided and tutor support.

Cosensa
£450
  • Classroom
  • 1 Day · Part-time
  • Glasgow + 7 other locations
  • Tutor support
  • Certificate of completion

Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this Customer Service Skills t read more

3.3
  • Distance learning
  • 200 Hours · Self-paced
  • Tutor support
  • Certificate of completion
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Customer Service Diploma Level 3

NCC Home Learning
3.3
£408
  • Distance learning
  • 200 Hours · Self-paced
  • Tutor support
  • Certificate of completion

Learn all of the skills necessary to thrive in the creative writing landscape with this broad-based Creative Writing Diploma. With this course, you will learn a structured step-by-step process from beginning to end, discover varied texts and genres and build your overall confi read more

  • Online
  • Self-paced
  • Certificate of completion
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  • Online
  • Self-paced
  • Certificate of completion

Learn How to Communicate more Clearly and Effectively with the Customers You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data onc read more

  • Classroom
  • Part-time
  • Bristol + 6 other locations
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Advanced Customer Service for the Public Sector

Practical Training for Professionals
£468
CPD
  • Classroom
  • Part-time
  • Bristol + 6 other locations

Advanced Customer Service for the Public Sector - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours

  • Classroom
  • Part-time
  • Bristol + 6 other locations
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Outstanding Customer Service Skills

Practical Training for Professionals
£468
  • Classroom
  • Part-time
  • Bristol + 6 other locations

An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. CPD read more

  • Classroom
  • 1 Day · Part-time
  • Central London
  • Tutor support
  • Certificate of completion
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Customer Service Skills Training (London)

Classroom based course with materials provided and tutor support.

Cosensa
£690
  • Classroom
  • 1 Day · Part-time
  • Central London
  • Tutor support
  • Certificate of completion

Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this Customer Service Skills t read more

2.3
  • Online
  • Self-paced
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Exceptional Customer Service Training Course

Online course including certificate

The Knowledge Academy
2.3
Enquire for pricing
  • Online
  • Self-paced

The Exceptional Customer Service Online Training Course will give delegates an understanding of how to improve on their skills in customer service. They will learn how to meet customer expectations while displaying assertive techniques and how effective customer service can be read more

  • Classroom
  • 1 Day · Full-time
  • South West London
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  • Classroom
  • 1 Day · Full-time
  • South West London

This one-day course equips you with the skills to deliver consistent service excellence at every customer 'touchpoint'. It will also enable you to handle difficult situations and achieve increased customer satisfaction and loyalty. Companies that offer differentiated, reliabl read more

  • Classroom
  • 1 Day · Part-time
  • Nottingham
  • Tutor support
  • Certificate of completion
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Customer Service - Getting it right - 26th March 2020

Classroom based course with study materials and tutor support

Challenge Training and Consultancy Limited
£264
  • Classroom
  • 1 Day · Part-time
  • Nottingham
  • Tutor support
  • Certificate of completion

Front line staff – are ultimately the Ambassadors for the company – whether they are dealing with suppliers, customers, or colleagues it is vital they get it right. This highly practical day enables participants to review and explore the true meaning of “excellent customer se read more

  • Classroom
  • Part-time
  • Bristol + 6 other locations
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  • Classroom
  • Part-time
  • Bristol + 6 other locations

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours

2
  • Distance learning
  • 12 Months · Self-paced
  • Certificate of completion
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Customer Service Level 3

Oakwood Home Learning
2
£300
  • Distance learning
  • 12 Months · Self-paced
  • Certificate of completion

Customer service is crucial for any business to be successful. Being able understand how to provide superior customer care for consumers is vital to move up in to higher and more senior roles within a companyIn this Customer Service Level 3 qualification you will study the mos read more

2
  • Distance learning
  • 12 Months · Self-paced
  • Tutor support
  • Exam included
  • TOTUM card eligible
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Customer Service NCFE Level 3

Oakwood Home Learning
2
£449
Professional
Regulated
  • Distance learning
  • 12 Months · Self-paced
  • Tutor support
  • Exam included
  • TOTUM card eligible

Customer service is required in a huge number of different job roles and this course is perfect if you are looking to gain the knowledge required to give the best customer service possible. With a customer service level 3 qualification, employers will recognise your expertise read more

  • Classroom
  • Part-time
  • Bristol + 7 other locations
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Through the Customers' Eyes

Practical Training for Professionals
£468
CPD
  • Classroom
  • Part-time
  • Bristol + 7 other locations

Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales read more

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