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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee - from call centre staff to business administration - is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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  • Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills

    Janets
    New Year Sale! (was 599) | 25-in-1 Package | 300 CPD Points | Free PDF & Hard Copy Certificate | 24/7 Support
    • Online
    • 270 hours · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    Did you know that 96% of customers say customer service is a key factor in their loyalty to a brand? In today’s competitive market, businesses are no longer just about products or services—they’re about experiences. Exceptional customer service is now a defining factor in busine …
    Save 50%
    £100 £200

  • Level 1 Award in an Introduction to Customer Service

    Royal Open College
    Autumn Flash Sale | 20 Courses (150+ Video Lessons) Exclusive Bundle| Free PDF + Hardcopy Certificate | Lifetime Access
    • Online
    • 3.1 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ★ ★ Mega Discounts! Offer Ending Soon! ★ ★ ★ Free PDF and Hardcopy Certificates | Industry-Recognised Qualification | Student ID Card | Assessment | Unlimited Retake Exam | Tutor Support | Instant Access ★ With customer service skills in high demand across the UK, this award open …
    £109

  • Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management

    Royal Open College
    Flash Sale: 11 Courses Bundle (135+ Premium Topics) | Free Certificate | CPD Certified | Tutor Support | Lifetime Access
    • 71 students
    • Online
    • 3.3 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Popular
    **What's New?** ➥ Latest Update (November 2025) ➥ 25 Topics Added ➥ 11 Course Bundle ➥ Budget-friendly ➥ Free Student ID Card (Digital) ➥ Free MCQ Based Assessment with Unlimited Retake Exam Numerous businesses struggle to stay afloat in the global market even with great products …
    Save 2%
    £19 £19.50

  • Office Management, Business Administration & Retail Customer Service - Level 4 Diploma

    NextGen Learning
    3 Courses Bundle (30 Topics!) | Level 4 QLS Endorsed Diploma + CPD Certified | FREE PDF Certificate | Lifetime Access
    • 898 students
    • Online
    • 6.1 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    Highly rated
    Trending
    ***Unbeatable Offer – Available Only Today!*** Here’s What’s New: ➥ Updated for July 2025 ➥ Bundle of 3 Courses! ➥4 New Topics Added Imagine stepping into the bustling world of Office Management , where every day presents a new challenge and a fresh opportunity to succeed. With …
    Save 34%
    £19 £29

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

    NextGen Learning
    Level 5 QLS Endorsed Diploma + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 409 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    Popular
    Updated in July 2025 Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma. Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), a …
    Save 9%
    £19 £21

  • Level 2 & 3 Diploma in Customer Service, KYC, CDD, CRM, Retail Operations & B2B Business

    Royal Open College
    Autumn Sales: 10 Courses Bundle (100+ Trending Topics)+ Free Certificate | CPD Certified| Tutor Support| Lifetime Access
    • 13 students
    • Online
    • 3.2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    **What's New?** ➥ Latest Update (November 2025) ➥ 22 Topics Added ➥ 10 Course Bundle ➥ Budget-friendly ➥ Free Student ID Card (Digital) ➥ Free MCQ Based Assessment with Unlimited Retake Exam Customer service is a vital aspect of any successful business, and the demand for skilled …
    Save 2%
    £19 £19.50

  • Customer Service Diploma (Level 2 & 3) & Business Sales and Marketing - CPD Certified

    NextGen Learning
    6 Courses Bundle! QLS Endorsed & CPD Accredited Diploma + Free PDF Certificate + Get Instant & Lifetime Access
    • 206 students
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 60 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    [Updated in July 2025] Need skills for the ultimate customer satisfaction ? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive C …
    Save 9%
    £19 £21

  • Level 3 Diploma in Customer Service - CPD Certified

    Janets
    Flash Sale! | 30-in-1 Bundle | 300 CPD Points | 24/7 Support | FREE PDF & Hardcopy Certificate + SID (Worth £300+)
    • Online
    • 1 month · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    Customer service is at the heart of every successful organisation, with UK businesses losing an estimated £37 billion annually due to poor customer interactions . Skilled professionals who can deliver exceptional service, manage client relationships, and build brand loyalty …
    £200

  • Call Centre & Customer Service Training

    Online Training Academy
    CPD approved | 2 Free Bonus Courses | Free Certificate from Reed | Lifetime Access | Instance Access | 30 CPD Points
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • 30 CPD points
    • Tutor support
    Great service
    Trending
    Updated in October 2025 Special Offer: [ Get Free Lifetime 50% Off with Coupon Code For Next Order ] Are you ready to transform your customer interactions and take your service game to the next level? Welcome to our Call Centre & Customer Service Training Course —a dynamic …
    Save 2%
    £19 £19.50

  • Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management

    Training Express Ltd
    6 Free Courses | Free PDF & hard copy Certificate | Free Retake Exam | Lifetime Access
    • 187 students
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    ✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩ [Updated 2025] Customer service is no longer just a support function—it’s the heartbeat of every successful business. Studies show that 83% of UK consumers feel undervalued by brands , and poor …
    Save 1%
    £19 £19.25

  • Customer Service Diploma with KYC & Email Writing - CPD Certified

    Skill Arts
    Customer Rapport | CRM | Defusing Techniques | Customer Management | Lifetime Access | Easy Refund
    • Online
    • 4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Diploma with KYC & Email Writing - CPD Certified? 90% of UK consumers say that good customer service is important to them when making a purchase decision Nearly three out of five global consumers report that good customer service is vital for them to feel loy …
    £19

  • Customer Service Advanced Diploma

    Knowledgera
    Updated 2025*/All in One*/Free Certificate*/Lifetime Access*/24/7 support*/ 100% Pass Rate*/14 Days Money-Back Guarantee
    • 12 students
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service The Customer Service Advanced Diploma Level 7 course provides a comprehensive understanding of Customer Service principles, strategies, and best practices. This Customer Service course equips learners with the skills to excel in delivering exceptional Customer Se …
    £19

  • Customer Service : Customer Service

    Enlight Academy
    CPD Accredited | FREE PDF Certificate | Instant Access | 100% Pass Rate | 24/7 Tutorial Support | Lifetime Access
    • Online
    • 0.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Customer Service : Customer Service Welcome to the most cutting-edge training on Customer Service : Customer Service ! This comprehensive course is designed to provide you with a good understanding of Customer Service : Customer Service, including the current trends on the subje …
    £19

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

    NextGen Learning
    Level 5 QLS Endorsed Diploma + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 409 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    Popular
    Updated in July 2025 Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma. Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), a …
    Save 9%
    £19 £21

  • Complete Customer Service Training

    MAHABT
    Free and Instant Certificate | Updated | Learn From Industry Experts | No Hidden Fees | 24/7 support
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Customer Service: The Art of Delightful Engagement Do you want to start a career in Customer Service or improve your skills in CUSTOMER SERVICE? With an emphasis on Customer Service legal concepts, Customer Service industry best practices and the underlying exper …
    £19

  • Customer Service Level 1

    Empower UK Employment Training
    Entry Level Career Pathway Program on Customer Service - No Exam - Instant Free Certificate - Free Toolkit
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service star …
    £19.50

  • Customer Service Excellence - Level 5 - CPD Accredited

    Learndrive
    Level 5 Course with Free Student ID Card and 5 Free Courses for Customer Service - Exam Available
    • 14 students
    • Online
    • 7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Excellence - Level 5 Diploma Embark on a journey to Customer Service mastery with our Level 5 Diploma, designed to elevate your service skills to new heights. Develop a profound understanding of Customer Service nuances, from telephone etiquette to email professi …
    Save 4%
    £19 £19.99

  • Customer Service (Customer Service) - CPD Accredited

    Skills Boost
    3 Premium Courses Bundle | Free 3 PDF Certificate | 100% Pass Rate| Money Back Guarantee| Tutor Support
    • 11 students
    • Online
    • 7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service (Customer Service) 3 Free PDF Verified Certificate 14 Day Money Back Guarantee Gift Courses with this Customer Service (Customer Service) course Course 01 : Customer Service (Customer Service) Course 02 : HR Management Course Course 03 : Level 5 Business Administ …
    £19

  • Customer Service - Customer Service Training

    Academy of Skills
    Free Resources | FREE PDF Certificate | No Hidden Fees | Lifetime Access | 24x7 Tutor Support
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Do you wish you could learn a new skill set in order to get that Customer Service - Customer Service Training job? Do you wish to improve and monetize your Customer Service - Customer Service Training current abilities? Do you want to take a professionally created, industry-rel …
    £19

  • CRM, PR & Phone-Based Customer Service

    Training Express Ltd
    15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 80 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩ [Updated 2025] CRM, PR & Phone-Based Customer Service Ready to transform your customer service skills and unlock new career opportunities? With businesses increasingly focused on customer re …
    Save 8%
    £100 £109

  • Customer Service with Know Your Customer (KYC) & Conflict Management Advanced Diploma

    Knowledgera
    3 Courses Bundle*/Updated*/All in One/Free Certificate/Lifetime Access/24/7 support/ 100% Pass Rate/Money-Back Guarantee
    • Online
    • 4.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The Customer Service with Know Your Customer (KYC) & Conflict Management Advanced Diploma bundle equips learners with essential skills to excel in modern business environments. This Customer Service course develops expert knowledge in handling client interactions, improving s …
    £33

  • Customer Service Training

    Training Tale
    Special Offer | 2 Free Course | Free Reed Provided PDF Certificate | Instant Access | 24/7 Tutor Support
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Online Training Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Level 2 Customer S …
    £19

  • Phone Based Customer Service Level 2 & 3 - CPD Certified

    Skill Arts
    Mastering Effective Telephone Communication Skills for 2024! > Instant Access > Lifetime Validity > Free Certificate
    • 53 students
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Why Study This Phone-Based Customer Service Diploma Diploma? 60% of UK customers prefer to contact customer service by phone. Phone-based customer service is the most effective channel for resolving customer issues. Phone-based customer service is the most popular channel for cus …
    Save 4%
    £19 £19.99

  • Customer Service with KYC, Personal Development, Conflict & Time Management Diploma

    Knowledgera
    5 Courses Bundle*/Updated*/All in One/Free Certificate/Lifetime Access/24/7 support/ 100% Pass Rate/Money-Back Guarantee
    • Online
    • 5.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The Customer Service with KYC, Personal Development, Conflict & Time Management Diploma bundle is designed to equip professionals with essential skills for career excellence. This Customer Service course develops advanced strategies for managing client relationships, improvin …
    Save 6%
    £31 £33

  • Customer Service Advanced Diploma Level 7 & Know Your Customer (KYC)

    Knowledgera
    Updated 2025*/All in One*/Free Certificate*/Lifetime Access*/24/7 support*/ 100% Pass Rate*/14 Days Money-Back Guarantee
    • 35 students
    • Online
    • 1.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The Customer Service & KYC bundle course is designed to enhance your professional expertise in customer relationship management and compliance standards. This Customer Service & KYC course combines advanced skills from Customer Service & KYC Level 7 with the regulator …
    £23

  • Customer Experience Manager - Job Ready Programme with Full Career Support

    Janets
    Mid-Year Sale! (was 1999) | Job Market Analysis | Portfolio, CV & Enrolment Letter | Access to 3000+ Courses
    • 27 students
    • Online
    • 6 months · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    Did you know that companies lose over £37 billion annually in the UK alone due to poor customer service? In today’s hyper-competitive market, exceptional customer experience is no longer a bonus but a necessity. Businesses are searching for skilled professionals who can off …
    £449

  • Customer Service: Customer Service Level 6

    Skills Boost
    *CPD Accredited | Free PDF Certificate > 24/7 Tutor Support > No Hidden Fees > 100% Pass Rate > Money Back Guarantee
    • Online
    • 2.1 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service: Customer Service Level 6 [2025 Updated Course] 14 Day Money Back Guarantee Do you seek to learn new things on a constant basis in order to expand your knowledge and abilities? You can then try out this Customer Service: Customer Service Level 6 course. Enrol in …
    £19

  • Level 2 Certificate in Principles of Customer Service - CPD Certified

    Learndrive
    Training Duration: 94 Minutes + MCQ Based Assessment + PDF Certificate: Free + Lifetime Access + Retake: Unlimited
    • Online
    • 1.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The term Customer Service refers to communication between the seller and purchaser of a product. Customer support agents facilitate the entire process. Customers' perceptions of a business are heavily influenced by interactions with its employees. For someone to succeed in Custom …
    £19

  • Customer Service Diploma - Level 5

    Learning Point
    CPD Certified | Free PDF Certificate | Lifetime Access | 100% Pass Rate | No Hidden Fees | 24/7 Tutor Support
    • Online
    • 2.1 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Diploma - Level 5 The Customer Service Diploma - Level 5 is designed for professionals aiming to enhance their skills in managing and delivering outstanding customer service. This advanced qualification is ideal for those already in customer-facing roles or asp …
    £19

  • Customer Service, Travel Agent & Hospitality Management Level 5

    Wise Campus
    Black Friday Sale | Additional Gift 2 Courses | Video based Course + MCQ Exam | Lifetime Access | 24/7 Live Support
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Start your journey as a Results-driven and passionate professional! - To build a successful career, enrol in our Level 2 Customer Service course. Are you interested in beginning a career in Customer Service? Are you interested in gaining the information and abilities necessary fo …
    £19

  • Customer Service Level 5: Becoming a Customer Service Executive

    WriteWow Solutions
    5-in-1 Complete Package | Managing Customer | Customer Care | Telephone Etiquette | Know Your Client | Receptionist
    • Online
    • 4.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    5-in-1 Exclusive Level 5 Diploma in Customer Service Excellence Package! Budget-Friendly | Instant Access | CPD Accredited | Free PDF Certificate | Tutor Support | Easy Refund Included Courses: Course 01: Managing Customer Excellence in Customer Service Course 02: Certificate …
    £19.50
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and Public services. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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