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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee - from call centre staff to business administration - is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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  • Customer Service: CRM, KYC, Office Management, Communication & Problem Solving Skills

    Janets
    New Year Sale! (was 599) | 30-in-1 Package | 300 CPD Points | Free PDF & Hard Copy Certificate | 24/7 Support
    • Online
    • 270 hours · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    Trending
    Did you know that 96% of customers say customer service is a key factor in their loyalty to a brand? In today’s competitive market, businesses are no longer just about products or services—they’re about experiences. Exceptional customer service is now a defining factor in busine …
    Save 50%
    £100 £200

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

    NextGen Learning
    Level 5 QLS Endorsed Diploma + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 373 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    Popular
    Updated in July 2025 Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma. Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), a …
    Save 14%
    £12 £14

  • Customer Service Diploma (Level 2 & 3) & Business Sales and Marketing - CPD Certified

    NextGen Learning
    6 Courses Bundle! QLS Endorsed & CPD Accredited Diploma + Free PDF Certificate + Get Instant & Lifetime Access
    • 187 students
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 60 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    [Updated in July 2025] Need skills for the ultimate customer satisfaction ? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive C …
    Save 20%
    £12 £15

  • Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management

    Royal Open College
    Flash Sale: 5 Courses Bundle (50+ Premium Topics) | Free PDF Certificate + Exam | Tutor Support | Lifetime Access
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Popular
    **What's New?** ➥ Latest Update (July 2025) ➥ 4 Topics Added ➥ 5 Course Bundle ➥ Free Student ID Card (Digital) ➥ Free MCQ Based Assessment with Unlimited Retake Exam Numerous businesses struggle to stay afloat in the global market even with great products. The critical differenc …
    Save 7%
    £12 £12.99

  • Customer Service Diploma Level 2 & 3

    Training Express Ltd
    4 Free Courses | Free PDF & Hardcopy Certificates | QLS Endorsed and CPD Accredited | Free Retake Exam | Lifetime Access
    • 812 students
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    [Updated 2025] [Get 4 Free Courses: Only for TODAY] The Customer Service Diploma Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail …
    Save 14%
    £12 £14

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

    NextGen Learning
    Level 5 QLS Endorsed Diploma + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 373 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    Popular
    Updated in July 2025 Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma. Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), a …
    Save 14%
    £12 £14

  • Virtual Assistant with Copywriting, Productivity & Customer Service Training

    Thames College
    4 in 1 CPD Accredited Bundle | 4 Free PDF Certificates | Voiceover & Visual Elements Included | Instant Access
    • Online
    • 5.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    By 2025, remote work is projected to grow by 20% in the UK, making virtual assistance one of the fastest-growing professions. The demand for Virtual Assistants (VAs) has rapidly increased as businesses shift towards remote and digital operations. From small business owners to mul …
    Save 42%
    £12 £21

  • Customer Service Success | In-house team training

    Mark Baglow Training Limited
    Turn Customer Service into Customer Delight. In-house group training tailored to your organisation.
    • Onsite
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Popular
    Whether you're in a customer-facing role or supporting clients remotely, the way you handle interactions can make or break customer loyalty. ​Learn how to handle customer interactions professionally, exceed expectations, and manage complaints with confidence to create a great cus …
    Enquire for pricing

  • Retail Customer Service: Excellence in Interaction

    Study Booth
    CPD QS Accredited + FREE Certificate | Top Career Prep Course | Job Skills | Expert Support & Lifetime Access
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Imagine a busy store where customers leave smiling, and you’re the reason why! With our Retail Customer Service course , you’ll learn to connect with customers, handle challenges, and deliver a seamless shopping experience. Step into the world of outstanding service and elevate …
    £14

  • Office Management, Business Administration & Retail Customer Service - Level 4 Diploma

    NextGen Learning
    3 Courses Bundle (30 Topics!) | Level 4 QLS Endorsed Diploma + CPD Certified | FREE PDF Certificate | Lifetime Access
    • 862 students
    • Online
    • 6.1 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    Highly rated
    Trending
    ***Unbeatable Offer – Available Only Today!*** Here’s What’s New: ➥ Updated for June 2025 ➥ Bundle of 3 Courses! ➥4 New Topics Added Imagine stepping into the bustling world of Office Management , where every day presents a new challenge and a fresh opportunity to succeed. With …
    Save 58%
    £12 £29

  • Customer Service Level 1

    Empower UK Employment Training
    Entry Level Career Pathway Program on Customer Service - No Exam - Instant Free Certificate - Free Toolkit
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service star …
    Save 4%
    £12 £12.50

  • Conflict Resolution for Customer Service Advisor

    Academy for Health & Fitness
    5 Topics in 1 | CPD Certified | Free PDF Certificate | Lifetime Access
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Every day, UK customer service advisors tackle challenging situations where clear communication and empathy can make all the difference. Studies show that 86% of customers are willing to pay more for a better experience, and loyal customers are worth up to ten times their initial …
    £12.99

  • Insurance Claims, Handling, Investigation and Customer Service

    Training Express Ltd
    CPD Accredited | Free PDF & Hard Copy Certificate included | Lifetime Access
    • 13 students
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    This course is perfect for anyone who wants to learn how insurance claims work and how to support customers during the process. You will start by learning what an insurance claim is and how it is handled from start to finish. You will understand how claims are received, processed …
    Save 42%
    £12 £21

  • Insurance Claims, Handling, Investigation and Customer Service

    Training Express Ltd
    CPD Accredited | Free PDF & Hard Copy Certificate included | Lifetime Access
    • 13 students
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    This course is perfect for anyone who wants to learn how insurance claims work and how to support customers during the process. You will start by learning what an insurance claim is and how it is handled from start to finish. You will understand how claims are received, processed …
    Save 42%
    £12 £21

  • Customer Service Diploma with KYC & Email Writing - CPD Certified

    Skill Arts
    Customer Rapport | CRM | Defusing Techniques | Customer Management | Lifetime Access | Easy Refund
    • Online
    • 4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Diploma with KYC & Email Writing - CPD Certified? 90% of UK consumers say that good customer service is important to them when making a purchase decision Nearly three out of five global consumers report that good customer service is vital for them to feel loy …
    £12.99

  • Customer Service : Customer Service

    Enlight Academy
    CPD Accredited | FREE PDF Certificate | Instant Access | 100% Pass Rate | 24/7 Tutorial Support | Lifetime Access
    • Online
    • 0.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Customer Service : Customer Service Welcome to the most cutting-edge training on Customer Service : Customer Service ! This comprehensive course is designed to provide you with a good understanding of Customer Service : Customer Service, including the current trends on the subje …
    £12

  • Complete Customer Service Training

    MAHABT
    Free and Instant Certificate | Updated | Learn From Industry Experts | No Hidden Fees | 24/7 support
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Customer Service: The Art of Delightful Engagement Do you want to start a career in Customer Service or improve your skills in CUSTOMER SERVICE? With an emphasis on Customer Service legal concepts, Customer Service industry best practices and the underlying exper …
    £12

  • Customer Service Excellence - Level 5 - CPD Accredited

    Learndrive
    Level 5 Course with Free Student ID Card and 5 Free Courses for Customer Service - Exam Available
    • 13 students
    • Online
    • 7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Excellence - Level 5 Diploma Embark on a journey to Customer Service mastery with our Level 5 Diploma, designed to elevate your service skills to new heights. Develop a profound understanding of Customer Service nuances, from telephone etiquette to email professi …
    Save 24%
    £15 £19.99

  • Customer Service (Customer Service)

    Skills Boost
    CPD Accredited | 3 Premium Courses Bundle | Free 3 PDF Certificate | 100% Pass Rate| Money Back Guarantee| Tutor Support
    • Online
    • 7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service (Customer Service) 3 Free PDF Verified Certificate 14 Day Money Back Guarantee Gift Courses with this Customer Service (Customer Service) course Course 01 : Customer Service (Customer Service) Course 02 : HR Management Course Course 03 : Level 5 Business Administ …
    £12

  • Customer Experience Manager - Job Ready Programme with Full Career Support

    Janets
    Mid-Year Sale! (was 1999) | Job Market Analysis | Portfolio, CV & Enrolment Letter | Access to 3000+ Courses
    • 27 students
    • Online
    • 6 months · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    Did you know that companies lose over £37 billion annually in the UK alone due to poor customer service? In today’s hyper-competitive market, exceptional customer experience is no longer a bonus but a necessity. Businesses are searching for skilled professionals who can off …
    £799

  • Customer Service - Customer Service Training

    Academy of Skills
    Free Resources | FREE PDF Certificate | No Hidden Fees | Lifetime Access | 24x7 Tutor Support
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Do you wish you could learn a new skill set in order to get that Customer Service - Customer Service Training job? Do you wish to improve and monetize your Customer Service - Customer Service Training current abilities? Do you want to take a professionally created, industry-rel …
    £12

  • Customer Service Training

    Training Tale
    Spring Offer | 2 Free Course | Free Reed Provided PDF Certificate | Instant Access | 24/7 Tutor Support
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Online Training Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Level 2 Customer S …
    £12

  • Phone Based Customer Service Level 2 & 3 - CPD Certified

    Skill Arts
    Mastering Effective Telephone Communication Skills for 2024! > Instant Access > Lifetime Validity > Free Certificate
    • 51 students
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Why Study This Phone-Based Customer Service Diploma Diploma? 60% of UK customers prefer to contact customer service by phone. Phone-based customer service is the most effective channel for resolving customer issues. Phone-based customer service is the most popular channel for cus …
    Save 39%
    £12 £19.99

  • Customer Service Certification

    Knowledgera
    5 Courses Bundle*/Updated 2023*/All in One*/Free Certificate*/Lifetime Access*/14 Days Money-Back Guarantee
    • Online
    • 5.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service This Customer Service course might be a helpful first step if you wish to advance your professional prospects or build a successful career of your own. This Customer Service course have verity of important information about Customer Service. Some of our most …
    Save 12%
    £29 £33

  • Customer Service Training

    Knowledgera
    3 Courses Bundle*/Updated 2023*/All in One*/Free Certificate*/Lifetime Access*/14 Days Money-Back Guarantee
    • Online
    • 4.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service This Customer Service course might be a helpful first step if you wish to advance your professional prospects or build a successful career of your own. This Customer Service course have verity of important information about Customer Service. Some of our most popu …
    £19

  • Customer Service Course - CPD Accredited

    Skills Boost
    Special Offer | Free PDF Certificate | 100% Pass Rate | Money Back Guarantee | Lifetime Access | 24/7 Tutor Support
    • Online
    • 2.1 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service [2024 Updated Course] 14 Day Money Back Guarantee Do you seek to learn new things on a constant basis in order to expand your knowledge and abilities? You can then try out this Customer Service course. Enrol in this Customer Service course now if you're keen to e …
    £12

  • Customer Service: Customer Service Level 6

    Skills Boost
    *CPD Accredited | Free PDF Certificate > 24/7 Tutor Support > No Hidden Fees > 100% Pass Rate > Money Back Guarantee
    • Online
    • 2.1 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service: Customer Service Level 6 [2025 Updated Course] 14 Day Money Back Guarantee Do you seek to learn new things on a constant basis in order to expand your knowledge and abilities? You can then try out this Customer Service: Customer Service Level 6 course. Enrol in …
    £12

  • Level 2 Certificate in Principles of Customer Service - CPD Certified

    Learndrive
    Training Duration: 94 Minutes + MCQ Based Assessment + PDF Certificate: Free + Lifetime Access + Retake: Unlimited
    • Online
    • 1.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The term Customer Service refers to communication between the seller and purchaser of a product. Customer support agents facilitate the entire process. Customers' perceptions of a business are heavily influenced by interactions with its employees. For someone to succeed in Custom …
    Save 7%
    £12 £12.99

  • Customer Service Diploma Level 3

    Learning Point
    CPD Certified | Free PDF Certificate | 100% Pass Rate | No Hidden Fees | 24/7 Tutor Support | Lifetime Access
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Customer Service Diploma Level 3 If you want to get in-depth knowledge of the Customer Service Diploma Level 3 industry and help others as well as yourself, enroll in our thorough Customer Service Diploma Level 3 course from Learning Point. >> Instantly certificate downl …
    £12

  • Customer Service, Travel Agent & Hospitality Management Level 5

    Wise Campus
    New Year Sale | Additional Gift 2 Courses | Video based Course + MCQ Exam | Lifetime Access | 24/7 Live Support
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Start your journey as a Results-driven and passionate professional! - To build a successful career, enrol in our Level 2 Customer Service course. Are you interested in beginning a career in Customer Service? Are you interested in gaining the information and abilities necessary fo …
    £12
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and Public services. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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