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Customer Service Training

Free E - Certificate Included | CPD & IAP Accredited | Access for 365 days | No Hidden Fee | No Additional Fee


Study365

Summary

Price
Save 88%
£29 inc VAT (was £249)
Offer ends 14 July 2020
Study method
Online, self-paced
Duration
38 Hours
Qualification
No formal qualification
CPD
16 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price

44 students purchased this course

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Overview

Customer Service Training

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Study365, as the provider of leading training courses in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties of the highest standard.

Our online programme is well designed so that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

* Free E-certificate (No additional cost for E-certificates)

Why You Should Choose Study 365

  • 12 months Access to your course.
  • The price shown on Reed is for the whole course, including the final exam and free e-certificate.
  • CPD and iAP accredited certificate upon successful completion
  • Tutor Support available Monday – Friday

CPD

16 CPD hours / points
Accredited by The CPD Certification Service

Course media

Resources

Description

This Customer Service Training course is comprehensive and is designed to cover the following key areas. This course has been designed for 30 guided learning hours.

COURSE CURRICULUM

1. CUSTOMER SERVICE PRINCIPLES

  • The Value of Customer Good Service
  • Enhancing Customer Relationship
  • Dealing with Customer Expectation
  • Problem Solving
  • Success of Customer Service

2. CUSTOMER SERVICE ESSENTIALS

  • Customer Service Essentials

3. SETTING CUSTOMER SERVICE GOALS & OBJECTIVES

  • Setting Customer Service Goals & Objectives

4. COMMUNICATION SKILLS FOR CUSTOMER SERVICE

  • Communication Skills for Customer Service

5. CUSTOMER SERVICE TECHNIQUES

  • Customer Awareness
  • Improving Your Customer Service Leadership
  • Building Teamwork for Customer Service

6. HOW TO MANAGE CUSTOMER SERVICE TEAM

  • Managing Customer Service Quality
  • Improving Service Delivery
  • What is Good Customer Service

7. IMPROVING YOUR CUSTOMER SERVICE LEADERSHIP

  • Improving Your Customer Service Leadership

8. LEADING CUSTOMER SERVICE TEAM

  • Leading Customer Service Team

9. TEAM WORKING AND TEAM BUILDING

  • Team Working and Team Building

10. HANDLING CUSTOMER COMPLAINS

  • Handling Customer Complains

11. HOW TO WORK WITH UNHAPPY CUSTOMERS

  • Dealing with Angry Customers
  • Learning from Angry Customers

12. HOW TO GAIN BACK LOST CUSTOMERS

  • How to Gain Back Lost Customers

13. TELEPHONE TECHNIQUES

  • Telephone Techniques

14. TELEPHONE ETIQUETTE

  • Telephone Etiquette

15. TELEPHONE CUSTOMER SERVICE

  • Telephone Customer Service

16. POWER OF TELEPHONE COURTESY

  • Power of Telephone Courtesy

17. INTERNAL CUSTOMER SERVICE

  • Internal Customer Service

18. CUSTOMER SERVICE AT CALL CENTRES

  • The CSR – A Powerful Choice
  • Getting the Professional Edge
  • All Important Customers
  • Building Your Skills
  • Building Your Skills with Technology
  • Managing your Attitude

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded a certificate for Customer Service Training.

Why Choose Us?

  • Our courses represent outstanding value for money
  • High quality e-learning study materials and mock exams.
  • Each course is designed by industry experts, using an innovative interactive learning approach.
  • Includes step-by-step guided videos tutorials.
  • 24/7 Access to the Online Learning Portal.
  • Anytime & Anywhere Learning.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

  • This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
  • The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

Requirements

  • There is no experience or previous qualifications required for enrolment in this course. It is available to all students, of all academic backgrounds.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Career path

There are different paths in which your career could develop. You can be a;

  • Customer Service Team Member
  • Customer Service Supervisor
  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Customer Service Manager

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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