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Customer Service Training: Managing Customer Service

Online based course with study materials, tutor support and certificate included.


Churchill Square Training and Development

Summary

Price
£24 inc VAT
Study method
Online, self-paced
Duration
4 Hours
Qualification
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

2 students purchased this course

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Overview

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This e-Learning will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

FREE Self Study Guide in PDF format to accompany the course and enable you to refer back to the content in the future.

Description

What Will Students Learn?

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognise what employees are looking for to be truly engaged.
  • Recognise who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

What Topics are Covered?

  • The six critical elements of customer service
  • Understanding leadership
  • Managing performance
  • Onboarding and orientation
  • Five practices of leadership

Who is this course for?

Anyone involved in Customer Service.

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