Skip to content
Customer Service Training in Communication, Professional Development, & Time Management cover image

Customer Service Training in Communication, Professional Development, & Time Management
StudyHub

CPD Accredited | Free PDF Certificate | 24/7 Tutor Support | Money Back Guarantee | Lifetime Access

Summary

Price
£19.99 inc VAT
Study method
Online, On Demand
Duration
1.4 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Quality Standards Certificate - £6.99
Additional info
  • Tutor is available to students

Add to basket or enquire

Buy with Apple Pay Buy with Google Pay

Overview

Feeling stuck in repetitive customer interactions with no clear growth path? This Customer Service Training in Communication, Professional Development, & Time Management course helps you take control. You’ll gain the skills to speak clearly, solve problems fast, and manage your time better, all while learning how to stay calm and confident under pressure. These improvements can lead to better customer relationships, smoother shifts, and fewer stressful days at work. If you're working in customer service and want to feel more prepared and effective, this training is designed to bring noticeable change to your everyday role.

Many professionals struggle with poor communication, unclear job growth, and juggling tasks at once. These issues often lead to customer complaints, lower job satisfaction, and burnout. This course helps solve those problems through simple, structured lessons that improve how you talk, think, and plan your work. You’ll learn to listen better, think clearly under pressure, and create a customer-first approach that truly makes a difference. These improvements don’t just help you—they benefit your team, your customers, and your long-term goals.

Learning Outcomes

  • Improve customer communication with calm, clear and confident responses.
  • Solve customer problems quickly using structured approaches and techniques.
  • Manage work time better and reduce stress during peak hours.
  • Build a positive and helpful attitude toward all types of customers.
  • Learn how to plan career growth while staying motivated at work.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Quality Standards Certificate

Digital certificate - £6.99

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

3
sections
8
lectures
1h 22m
total

Course media

Description

This Customer Service Training in Communication, Professional Development, & Time Management course brings together six focused modules designed to build essential workplace skills. Starting with the basics of customer service, you’ll move through clear, real-world techniques in communication, conflict handling, and task organisation. Each module supports you in creating stronger customer experiences and more confidence in your daily tasks. It is perfect for those who want structure, support, and strategies that work.

Modules like Foundations of Customer Service and Enhancing Communication and Problem-Solving Skills build your base, while Time Management and Multitasking helps you handle busy days without feeling overwhelmed. The inclusion of Professional Development in Customer Service and Advanced Customer Service Strategies adds depth, helping you stay motivated and confident in your career path. Together, the course offers a balanced way to gain control over your workday, improve your performance, and feel more focused in your role. This course is ideal for those in frontline, call centre, or retail roles looking to grow steadily.

Course Curriculum:

Module 1: Foundations of Customer Service

Module 2: Enhancing Communication and Problem-Solving Skills

Module 3: Cultivating a Customer-Centric Mindset

Module 4: Professional Development in Customer Service

Module 5: Time Management and Multitasking

Module 6: Advanced Customer Service Strategies

Who is this course for?

This Customer Service Training in Communication, Professional Development, & Time Management

  • Those working in retail, call centres or service desks
  • Frontline staff seeking improved time and communication skills
  • Employees who deal with complaints or difficult customer issues
  • Workers wanting to build better multitasking and focus
  • Anyone aiming to grow in their customer service role

Requirements

No formal qualification is required to take this Customer Service Training in Communication, Professional Development, & Time Management.

Career path

  • Customer Service Assistant – £20,000 to £25,000 per year
  • Customer Support Executive – £23,000 to £28,000 per year
  • Team Leader – Customer Service – £26,000 to £32,000 per year
  • Call Centre Supervisor – £28,000 to £35,000 per year
  • Client Relations Coordinator – £30,000 to £40,000 per year

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Business development courses, Business management courses, Management courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.