Customer Service Training Course

METAVERSESKILLS

• Customer Service Training Course 25:47

  • 1: 1.Foundations of Customer Service 01:23
  • 2: 2.Customer Service Skills 01:04
  • 3: 3.Customer Service Channels 00:55
  • 4: 4.Customer Satisfaction and Loyalty 00:57
  • 5: 5.Customer Service Case Studies 01:38
  • 6: 2.1 How to use body language 01:35
  • 7: 2.2 Listening and questioning skills 01:43
  • 8: 2.3 Building empathy 01:39
  • 9: 2.4 Rapport and emotional intelligence, 02:11
  • 10: 2.Communication Skills 02:07
  • 11: 4 Policies and Procedures 02:22
  • 12: 4.1 Company policies and brand values 01:59
  • 13: 4.2 Data protection regulations 02:08
  • 14: 4.4 Acting on customer feedback 01:58
  • 15: 4.5 Staff training 02:08

Module 1: Introduction to Customer Service

- Understanding the importance of customer service

- Exploring the impact of excellent customer service on business success

- Key principles and elements of exceptional customer service

Module 2: Effective Communication with Customers

- Active listening skills for understanding customer needs

- Verbal and non-verbal communication techniques

- Handling challenging customer interactions with empathy and professionalism

Module 3: Building Rapport and Customer Relationships

- Establishing trust and credibility with customers

- Developing rapport through personalized interactions

- Creating positive customer experiences and loyalty

Module 4: Problem-Solving and Conflict Resolution

- Identifying customer issues and challenges

- Applying problem-solving techniques to address customer concerns

- Resolving conflicts and turning negative experiences into positive ones

Module 5: Product and Service Knowledge

- Acquiring in-depth knowledge of products and services

- Providing accurate information and recommendations to customers

- Upselling and cross-selling techniques to enhance customer satisfaction

Module 6: Handling Difficult Customers

- Dealing with angry, demanding, or irate customers

- Managing complaints and resolving conflicts effectively

- Maintaining composure and professionalism in challenging situations

Module 7: Time Management and Efficiency

- Prioritizing tasks and managing time effectively

- Balancing customer needs with other responsibilities

- Streamlining processes to improve service efficiency

Module 8: Multichannel Customer Service

- Providing consistent service across various channels (phone, email, chat, social media)

- Adapting communication style to different channels

- Managing customer expectations in the digital age

Module 9: Continuous Improvement and Customer Feedback

- Seeking customer feedback and actively listening to suggestions

- Incorporating feedback to enhance service quality

- Continuous learning and professional development in customer service

This course is suitable for anyone working or aspiring to work in a customer-facing role, across any industry. Whether you’re in a small business, a multinational company, or public service, the skills taught in this course will improve your confidence and effectiveness in dealing with customers.

This course is perfect for:

• Retail and hospitality staff
• Call centre and helpdesk professionals
• Healthcare reception and front desk workers
• Sales associates and account managers
• Administrative and office support staff
• Customer support representatives
• Business owners and managers

Students who intend to enrol in this Customer Service Online Training course must meet the following requirements:

• Good command of the English language
• Must be vivacious and self-driven
• Basic computer knowledge
• A minimum of 16 years of age is required

• Customer Service (Customer Service)

  After completing this Customer Service course, learners can pursue or advance careers in roles such as Customer Service Advisor, Retail Assistant, Receptionist, Sales Executive, or Call Centre Operative, with progression into supervisory or team leader positions.

There are currently no Q&As for this course. Be the first to ask a question.