Customer Service: Telephone Etiquette & Presentation Skills - Level 3

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"Boost your business by 40%: Exceptional customer service is not a luxury, it's a necessity!"

Customer Service is the support provided to customers by a company or organization. This can include assistance with products or services, answering questions, and handling complaints or issues. Customer service can be provided in a variety of ways, such as in person, over the phone, or online through email or chat. The goal of customer service is to resolve problems and ensure that customers have a positive experience with the company or organization.

Learning Outcome:

1. A comprehensive understanding of Customer Service fundamentals, equipping them with industry best practices for exceptional service.
2. Hands-on experience in providing top-notch Customer Service, using various interaction channels and touchpoints.
3. Mastery of Customer Service models and defusing techniques, essential for resolving customer issues effectively.
4. Specialized skills in Customer Service management, focusing on retaining customers and nurturing relationships.
5. Strategies for building exceptional Customer Service rapport, a critical aspect of fostering long-term customer loyalty.
6. Advanced techniques for greeting customers professionally in a Customer Service setting, setting the stage for all subsequent customer interactions.

Our Customer Service Course comes with 2 free courses " Presentation Skills" & " Telephone Etiquette".

Enjoy 3 free Pdf Certificates with this Customer Service Course.

Certificate of completion

Digital certificate - Included

Customer Service Course Coverage

• Introduction To Customer Service
• Providing Great Customer Service
• Service Model & Defusing Techniques of Customer Service
• Customer Management
• Building Customer Rapport
• Greeting Customers Professionally

Importance of Presentation Skills in Customer Service

Effective presentation skills are crucial in customer service as they enable representatives to communicate effectively with customers, convey information clearly, and build rapport. Strong presentation skills can help establish trust, create a positive image of the company, and ensure that customers leave with a positive impression of the customer service. Effective presentation skills are therefore essential for delivering exceptional customer service and building lasting relationships with customers that are based on outstanding customer service.

Importance of Presentation Skills in Customer Service

Effective telephone etiquette can help to de-escalate difficult situations, resolve customer service issues promptly, and improve customer satisfaction levels. Therefore, mastering telephone etiquette is a critical aspect of delivering outstanding customer service and ensuring that customers have a positive experience when communicating with the customer service team over the phone.

This Course is suitable for anyone interested to further progress there career in:

• Level 2 Certificate in Principles of Customer Service
• Level 3 Certificate in Principles of Customer Service
• Level 3 Diploma in Customer Service (RQF)
• Certificate in Know Your Customer & Customer Due Diligence

This Customer Service Course requires no prior experience or qualification in the subject(s).

This Customer Service course is ideal for those who are looking to secure a role in the following fields:

• Customer Service Representative
• Customer Service Executive
• Customer Service Advisor/Specialist
• Customer Service Officer/Manager

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