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Customer Service: Telephone Etiquette & Presentation Skills - Level 3 cover image

Customer Service: Telephone Etiquette & Presentation Skills - Level 3
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3 Specialised Course Bundle > Free PDF Certificates > No hidden fees > Tutor Support

Summary

Price
£19 inc VAT
Study method
Online
Course format
Video
Duration
4 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Assessment details
  • Final Exam (included in price)
Additional info
  • Tutor is available to students
3 students purchased this course

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Overview

Lifetime Access + Free Exams + Free Retakes + 14 Days Moneyback

"Boost your business by 40%: Exceptional customer service is not a luxury, it's a necessity!"

Customer Service is the support provided to customers by a company or organization. This can include assistance with products or services, answering questions, and handling complaints or issues. Customer service can be provided in a variety of ways, such as in person, over the phone, or online through email or chat. The goal of customer service is to resolve problems and ensure that customers have a positive experience with the company or organization.

Learning Outcome:

  1. A comprehensive understanding of Customer Service fundamentals, equipping them with industry best practices for exceptional service.
  2. Hands-on experience in providing top-notch Customer Service, using various interaction channels and touchpoints.
  3. Mastery of Customer Service models and defusing techniques, essential for resolving customer issues effectively.
  4. Specialized skills in Customer Service management, focusing on retaining customers and nurturing relationships.
  5. Strategies for building exceptional Customer Service rapport, a critical aspect of fostering long-term customer loyalty.
  6. Advanced techniques for greeting customers professionally in a Customer Service setting, setting the stage for all subsequent customer interactions.

Our Customer Service Course comes with 2 free courses

  • Free Course 01: Presentation Skills
  • Free Course 02: Telephone Etiquette.

Enjoy 3 free Pdf Certificates with this Customer Service Course.

Certificates

Certificate of completion

Digital certificate - Included

All the PDF Certificates of this Customer Service Bundle is free

Assessment details

Final Exam

Included in course price

Course media

Description

Customer Service Course Coverage

  • Introduction To Customer Service
  • Providing Great Customer Service
  • Service Model & Defusing Techniques of Customer Service
  • Customer Management
  • Building Customer Rapport
  • Greeting Customers Professionally

Importance of Presentation Skills in Customer Service

Effective presentation skills are crucial in customer service as they enable representatives to communicate effectively with customers, convey information clearly, and build rapport. Strong presentation skills can help establish trust, create a positive image of the company, and ensure that customers leave with a positive impression of the customer service. Effective presentation skills are therefore essential for delivering exceptional customer service and building lasting relationships with customers that are based on outstanding customer service.

Importance of Telephone Skills in Customer Service

Effective telephone etiquette can help to de-escalate difficult situations, resolve customer service issues promptly, and improve customer satisfaction levels. Therefore, mastering telephone etiquette is a critical aspect of delivering outstanding customer service and ensuring that customers have a positive experience when communicating with the customer service team over the phone.

Who is this course for?

This Course is suitable for anyone interested to further progress there career in:

  • Level 2 Certificate in Principles of Customer Service
  • Level 3 Certificate in Principles of Customer Service
  • Level 3 Diploma in Customer Service (RQF)
  • Certificate in Know Your Customer & Customer Due Diligence

Requirements

This Customer Service Course requires no prior experience or qualification in the subject(s).

Career path

This Customer Service course is ideal for those who are looking to secure a role in the following fields:

  • Customer Service Representative
  • Customer Service Executive
  • Customer Service Advisor/Specialist
  • Customer Service Officer/Manager

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
Related searches: Presentation Skills courses, Presentation skills courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.