Skip to content

Customer Service/ Success Diploma (Level 2 & 3) - CPD Certified
StudyHub

Save Money, Learn & Earn > 4 Career-Oriented Courses > Free Gift > PDF Certificate Included > Free Exam

Summary

Price
Save 3%
£29.99 inc VAT (was £31)
Offer ends 29 January 2026
Study method
Online
Duration
10 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
40 CPD hours / points
CPD What's this?
Certificates
  • CPDQS Digital Certificate Included for The Title Course Only - Free
  • CPD Certified Printed Hardcopy Certificate (Per Unit) - £9.99
Assessment details
  • MCQ/Assignment (included in price)
Additional info
  • Tutor is available to students

Overview

Step into the world of customer excellence with this career-focused Customer Service/Success Diploma (Level 2 & 3) – a CPD Certified 4-course bundle designed to enhance your professional communication and service delivery in any business setting.

Start with Customer Service and Front Desk Training, covering the essential theoretical foundations of managing client interactions with professionalism and confidence. Move on to Customer Service Management: Recovering Difficult Customers, where you’ll explore techniques to address challenges and maintain positive outcomes in complex scenarios. Broaden your global awareness through Cross-Cultural Awareness Training, learning how to interact respectfully and effectively in diverse workplaces. Finally, refine your presentation and conduct with the Diploma in Workplace Professionalism and Communication, focusing on the principles of respectful, clear, and effective communication.

This bundle comes with a FREE PDF Certificate, Exam, Transcript, and a Student ID, plus a surprise Free Gift to support your learning journey.

This Bundle consists the following career oriented courses:

  • ➥ Course 01: Customer Service and Front Desk Training
  • ➥ Course 02: Customer Service Management: Recovering Difficult Customers
  • ➥ Course 03: Cross-Cultural Awareness Training
  • ➥ Course 04: Diploma in Workplace Professionalism and Communication

Perfect for job seekers, frontline staff, or anyone aiming to elevate their career, this course bundle offers valuable knowledge with a save-money, learn-and-earn approach. Enrol now and gain credentials that help you stand out in any customer-facing role.

Key Features of the Customer Service Diploma (Level 2 & 3) - CPD Certified Course :

  • CPD Accredited Customer Service Diploma (Level 2 & 3) - CPD Certified course
  • Instant e-certificate available with Customer Service Diploma (Level 2 & 3) - CPD Certified bundle
  • Fully online, interactive Customer Service Diploma (Level 2 & 3) - CPD Certified course with audio voiceover

Self-paced Customer Service Diploma (Level 2 & 3) - CPD Certified course using smart devices, from anywhere in the world

Certificates

CPDQS Digital Certificate Included for The Title Course Only

Digital certificate - Included

After studying the course materials, you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim One Digital Certificate for the title course completely free of cost. The cost for additional digital certificates is £6.99 each.

CPD Certified Printed Hardcopy Certificate (Per Unit)

Hard copy certificate - £9.99

  • FREE UK Delivery
  • International Delivery +£ 10.00

The price for each Printed Hardcopy Transcript is £9.99.

  • FREE UK Delivery
  • International Delivery +£ 10.00

Student ID Card is included in the price, excluding shipping fees.

  • UK Delivery £4
  • International Standard +£ 8.00

Assessment details

MCQ/Assignment

Included in course price

CPD

40 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The Customer Service Diploma (Level 2 & 3) - CPD Certified course has been prepared by focusing largely on career readiness. It has been designed by our Customer Service Diploma (Level 2 & 3) - CPD Certified specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided with Customer Service Diploma (Level 2 & 3) - CPD Certified, if it’s required by any learners.

Curriculum:

Customer Service and Front Desk Training

  • Module One – Who We Are and What We Do
  • Module Two – Establishing Your Attitude
  • Module Three – Identifying and Addressing Customer Needs
  • Module Four – Generating Return Business
  • Module Five – In-Person Customer Service
  • Module Six – Giving Customer Service over the Phone
  • Module Seven – Providing Electronic Customer Service
  • Module Eight – Recovering Difficult Customers
  • Module Nine – Understanding When to Escalate

Who is this course for?

This Customer Service Diploma (Level 2 & 3) - CPD Certified bundle training is suitable for -

  • Students
  • Recent graduates
  • Job Seekers
  • Progression:
  • Level 2 Certificate in Principles of Customer Service
  • Level 2 Certificate in Customer Service (RQF)
  • Level 3 Diploma in Customer Service (RQF)
  • Certificate in Know Your Customer & Customer Due Diligence
  • Level 3 Diploma for Customer Service Skills (RQF)
  • Level 1 Award in Customer Service (RQF)
  • Level 1 Certificate in Customer Service (RQF)
  • Level 2 Award in Customer Service (RQF)
  • Level 2 Diploma in Customer Service (RQF)
  • Level 2 NVQ Certificate in Customer Service (RQF)
  • Level 3 Certificate in Principles of Customer Service

Requirements

There is no formal qualification needed for this course.

Career path

This Customer Service Diploma (Level 2 & 3) - CPD Certified bundle is an excellent opportunity for you to learn multiple skills and explore various career opportunities.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, Business, Retail
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.