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Customer Service Training

Customer Service Skills Diploma | Instant Access to Course Videos | CPD & iAP Accredited


Study365

Summary

Price
Save 88%
£29 inc VAT (was £249)
Offer ends 26 July 2019
Study method
Online, self-paced
Qualification
5 CPD points / hours
Additional info
  • Exam(s) / assessment(s) not included in price & must be purchased separately

10 students purchased this course

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Overview

Customer Service Skills

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Study365, as a leading training courses provider in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties to the highest standards.

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

Course media

Description

This Customer Service Essential Training course is comprehensive and is designed to cover the following key areas. This course has been designed for 20 guided learning hours.

COURSE CURRICULUM

1. Customer Service Principles

2. Customer Service Essentials

3. Setting Customer Service Goals & Objectives

4. Communication Skills for Customer Service

5. Customer Service Techniques

6. How to Manage Customer Service Team

7. Improving Your Customer Service Leadership

8. Leading Customer Service Team

9. Teamworking and Team Building

10. Handling Customer Complains

11. How to Work with Unhappy Customers

12. How to Gain Back Lost Customers

13. Telephone Techniques

14. Telephone Etiquette

15. Telephone Customer Service

16. Power of Telephone Courtesy

17. Internal Customer Service

18. Customer Service at Call Centres

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded certificate for Customer Service Skills Training.

Why Choose Us?

  • Our courses represent outstanding value for money
  • High quality e-learning study materials and mock exams.
  • Each course is designed by industry experts, using an innovative interactive learning approach.
  • Includes step-by-step guided videos tutorials.
  • 24/7 Access to the Online Learning Portal.
  • Anytime & Anywhere Learning.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

  • This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.
  • The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

Requirements

  • There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Career path

There are different paths in which your career could develop. You can be a;

  • Customer Service Team Member
  • Customer Service Supervisor
  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Customer Service Manager

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