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Customer Service Skills
ECHO3 EDUCATION LIMITED

Online 20 minute Customer Service Skills course with certificate

Summary

Price
£25 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
1 year
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
3 students purchased this course

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Overview

Excellent customer service skills can provide a big boost to your companies reputation, helping you gain more customers and retain the customers you have.

This online customer skills course provides a knowledge of the principles of excellent customer service.

Certificates

Certificate of completion

Digital certificate - Included

Description

Course Objective | To provide information about the importance and key elements of strong customer service for any business.

Learning Outcomes

  • Why great customer service matters
  • Components of delivering great customer service
  • Dealing with difficult situations

Duration | 20 to 30 minutes

Course Content

  • Does Customer Service Really Matter?
  • Defining Great Customer Service
  • Key Ingredients of Great Customer Service
  • Dealing with Difficult situations
  • Quiz

Includes

  • Self-paced, interactive content
  • Final assessment to evidence learning
  • Emailed certificate
  • Completion reports
  • 12 months access
  • Zero Carbon product

CERTIFICATION:

At the end of the course is a 10 question assessment.

To successfully complete the course candidates are required to achieve 70% in the final assessment. The assessment may be retaken as often as required.

On successful completion candidates will be automatically emailed their completion certificate.

The completion certificate contains the candidate name, course title, date and a validation code which can be authenticated via echo3education.

Some courses also offer a digital badge so your success can be shared online through websites like Linkedin. Sharing the digital badge requires free third party software. echo3education are happy to explain the process.

Who is this course for?

Everyone who has a customer facing role

Requirements

There are no prerequisites to this training

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Sales, Business, Retail
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