Customer Service Skills Level 2 Course - CPD Accredited
Oplex Careers
Summary
- Tutor is available to students
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Overview
The online Customer Service Skills Level 2 Course from Oplex Careers aims to provide great insight into the skills and knowledge related to working in large and ever growing field of the customer service industry and more.
CPD
Course media
Description
The online Customer Service Skills Level 2 Course will introduce learners to the skills related to customer service skills across a range of industries. This course will discuss the key skills and knowledge related to customer service related to communication skills for restaurants, and other service industries and more.
This course will provide a great insight into working within the customer service industry with the use of practical examples throughout the course. Whether working in this field already, you want to get started working with the practice of animals, or just interested in this field of study, this course will cover a range of modules and provide multiple examples for assessment.
Course Syllabus
The Customer Service Skills Level 2 Course is split into the following modules:
- Introduction to Customer Service.
~ What it entails
~ Different tasks
~ Case studies
- Dos and Don’ts of customer service
~ Manners
~ Case studies
- What Customer Service Covers.
~ Answering the phone
~ Emails
~ Shop floor
~ Restaurant
~ Fast food
~ Sales
- Common Misconceptions about Customer Service.
~ What people think about customer service
~ What it’s really like
- Case Studies- Part 1.
~ List of jobs that require customer service skills
~ Case studies
- Case studies- Part 2.
~ List of jobs that require customer service skills
~ Case studies
- Final Assessment
Assessment
To assess the learners ability and knowledge to effectively understand the topics contained within the Customer Service Skills Level 2 Course, the course features a number of end of module interactive quiz questions.
Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Certificate
On successful completion of this Customer Service Skills Level 2 Course students will receive a CPD Level 2 Certification. This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
Course Format
This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Customer Service Skills Level 2 Course.
Course Duration
The online Customer Service Skills Level 2 Course requires 12 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
Tutor Support
When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.
As part of the Customer Service Skills Level 2 Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.
Course Compatibility
Our Customer Service Skills Level 2 Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.
We know that more and more people are using the web whilst they are on the move, so we have designed this Customer Service Skills Level 2 Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.
Requirements
There are no specific entry requirements to join this course with Oplex Careers. All you need to study this course is an internet connection.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
