Customer Service Skills Certificate with Communication, CRM and Complaint Handling

Training Edge

MCQ Based Online EXAM

Included in course price

• Course 01: Customer Service 1:56:00

  • 1: Module 1 An Overview of Customer Service 25:00
  • 2: Module 2 Strategies for Understanding Your Customers 19:00
  • 3: Module 3 The Customer-Focused Organisation 08:00
  • 4: Module 4 Creating Customer Service Strategy 13:00
  • 5: Module 5 Training & Development for Effective Customer Service 12:00
  • 6: Module 6 Building Strong Relationship With Customers 22:00
  • 7: Module 7 Communication in Customer Service 08:00
  • 8: Module 8 Handling Complaints 09:00

• Course 02: Communication Skills 3:37:00

  • 9: Module 1 Nature and Scope of Communication 46:00
  • 10: Module 2 Communication Barriers 12:00
  • 11: Module 3 Listening Skills 33:00
  • 12: Module 4 Oral Communication 22:00
  • 13: Module 5 Presentation Skills 35:00
  • 14: Module 6 Non-verbal Communication 20:00
  • 15: Module 7 Written Communication 24:00
  • 16: Module 8 Feedback and Counselling Skills 25:00

• Course 03: Customer Relationship Management (CRM) 1:09:00

  • 17: Module 1 An Overview of CRM 06:00
  • 18: Module 2 Understanding CRM Software 13:00
  • 19: Module 3 Understanding Traditional and Social CRM 10:00
  • 20: Module 4 Customer Lifecycle Management 11:00
  • 21: Module 5 Sales Funnel 09:00
  • 22: Module 6 Measuring CRM 05:00
  • 23: Module 7 Customer Engagement Management Strategies 07:00
  • 24: Module 8 How to Improve Customer Engagement 08:00

• Course 04: Advanced Negotiation Skills 3:35:00

  • 25: Module 01 An Introduction to Negotiation 17:00
  • 26: Module 02 The Negotiation Clock Face 21:00
  • 27: Module 03 Why Power Matters 20:00
  • 28: Module 04 The Ten Negotiation Traits 15:00
  • 29: Module 05 The Fourteen Behaviours that Make the Difference 38:00
  • 30: Module 06 The “E” Factor 22:00
  • 31: Module 07 Authority and Empowerment 18:00
  • 32: Module 08 Tactics and Values 29:00
  • 33: Module 09 Planning and Preparation that Helps You to Build Value 35:00

• Final Exam 07:00

  • 34: Final Exam 05:00
  • 35: Order Your CPD Certificate (Optional) 02:00

Customer Service Skills Certificate with Communication, CRM, and Complaint Handling

At Training Edge, we believe everyone should have access to high-quality training at an affordable price. Our Customer Service Skills Certificate with Communication, CRM, and Complaint Handling course is no exception. We’ve recently updated the course materials to provide you with the latest industry insights and best practices.

Each course in this bundle has been expertly developed by industry professionals, ensuring you receive a premium learning experience. Whether you’re starting your career or aiming to sharpen your skills, this comprehensive program will guide you through essential customer service techniques, effective communication, CRM strategies, and complaint handling.

Got it! Here’s a structured curriculum overview for each course with brief learning outcomes, ready for use on REED or similar platforms:

Course 01: Customer Service Training

Curriculum:

• Module 1: An Overview of Customer Service

• Module 2: Strategies for Understanding Your Customers

• Module 3: The Customer-Focused Organisation

• Module 4: Creating Customer Service Strategy

• Module 5: Training & Development for Effective Customer Service

• Module 6: Building Strong Relationships with Customers

• Module 7: Communication in Customer Service

• Module 8: Handling Complaints

Learning Outcomes: By the end of this course, you will understand core customer service principles, learn how to identify and meet customer needs, develop effective service strategies, build lasting customer relationships, communicate clearly, and handle complaints professionally.

Course 02: Communication Skills

Curriculum:

• Module 1: Nature and Scope of Communication

• Module 2: Communication Barriers

• Module 3: Listening Skills

• Module 4: Oral Communication

• Module 5: Presentation Skills

• Module 6: Non-verbal Communication

• Module 7: Written Communication

• Module 8: Feedback and Counselling Skills

Learning Outcomes: This course equips you with essential communication techniques, including overcoming barriers, improving listening and speaking skills, mastering presentations, understanding body language, writing effectively, and providing constructive feedback.

Course 03: Customer Relationship Management (CRM)

Curriculum:

• Module 1: An Overview of CRM

• Module 2: Understanding CRM Software

• Module 3: Understanding Traditional and Social CRM

• Module 4: Customer Lifecycle Management

• Module 5: Sales Funnel

• Module 6: Measuring CRM

• Module 7: Customer Engagement Management Strategies

• Module 8: How to Improve Customer Engagement

Learning Outcomes: Gain a thorough understanding of CRM concepts and tools, learn how to manage customer data effectively, explore both traditional and social CRM approaches, analyze customer lifecycles, and develop strategies to boost customer engagement and loyalty.

Course 04: Advanced Negotiation Skills

Curriculum:

• Module 1: An Introduction to Negotiation

• Module 2: The Negotiation Clock Face

• Module 3: Why Power Matters

• Module 4: The Ten Negotiation Traits

• Module 5: The Fourteen Behaviours that Make the Difference

• Module 6: The “E” Factor

• Module 7: Authority and Empowerment

• Module 8: Tactics and Values

• Module 9: Planning and Preparation that Helps You to Build Value

Learning Outcomes: Develop advanced negotiation skills by understanding key traits and behaviors, learn how power and authority influence negotiations, explore effective tactics and values, and master planning techniques that help create value in every negotiation.

Perfect for Teams

Looking to upskill your team? You can easily purchase this bundle for colleagues or employees by adding the Customer Service Skills Certificate with Communication, CRM, and Complaint Handling course to your basket. At checkout, simply enter the learner’s details along with a personalized message.

Our Refund Policy

We want you to feel confident with your purchase. That’s why this course bundle comes with a 14-day money-back guarantee. If you’re not completely satisfied, you can request a refund directly through your dashboard within 14 days of purchase—no questions asked.

• Entry-level professionals looking to start a career in customer service, sales, or support roles.

• Customer service representatives seeking to improve communication, complaint handling, and relationship management skills.

• Team leaders and supervisors aiming to enhance their team's service standards and negotiation abilities.

• Small business owners and entrepreneurs wanting to better understand customer needs and build stronger client relationships.

• Anyone interested in developing essential communication and negotiation skills to advance their career in retail, hospitality, call centers, administration, or other customer-facing industries.

• No prior experience needed — suitable for beginners and those refreshing their skills

• Basic computer literacy and internet access for online study

• A device (computer, tablet, or smartphone) to access course materials

• Motivation to learn and improve customer service, communication, CRM, and negotiation skills

• Customer Service Representative: Entry-level, £18,000–£22,000/year

• Customer Support Specialist: £22,000–£28,000/year

• Customer Service Supervisor: £28,000–£35,000/year

• Customer Relationship Manager: £35,000–£45,000/year

• Customer Service Director: £45,000+

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