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Customer Service Online Training Courses
Training Express Ltd

30 Courses Bundle | Free Access to 2500+ Courses | Free PDF & Hardcopy Certificate | Lifetime Access

Summary

Price
£300 inc VAT
Or £50.00/mo. for 6 months...
Study method
Online
Duration
125 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
300 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Get Yearly Access of 2500+ Courses - Free
  • Hard copy certificate - Free
Assessment details
  • Multiple Choice Question (MCQ) (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

**Great Deal Only For TODAY: Get Free Access to 2500+ courses for a whole Year!**

Customer service is critical for businesses because it directly impacts their relationships with customers. Did you know that businesses lose an estimated $75billion each year due to poor customer service? For only £300 you will be able to learn all there is to know about customer service with an instant save of £60.

Happy customers are more likely to stick around. Moreover, positive customer service experiences can foster brand loyalty and can turn customers into loyal fans.

According to Reed a Customer service can earn upto £28,000 to £35,000 in a year depending on experience, location and many other factors.

Ready to take your customer service skills to the next level? Join us on this transformative journey and become a customer service superstar! Enrol now and let's start delivering unforgettable experiences together!

Key features:

  • Instant e-certificate
  • Fully online, interactive course
  • Developed by professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Get Yearly Access of 2500+ Courses

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment details

Multiple Choice Question (MCQ)

Included in course price

CPD

300 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

This Bundle Includes Following Courses :

  • âž½ Course 01: Customer Service
  • âž½ Course 02: Customer Service Advisor
  • âž½ Course 03: Retail Customer Service - Level 3
  • âž½ Course 04: Patient Customer Service
  • âž½ Course 05: Communication & Customer Service for Receptionist
  • âž½ Course 06: Phone-Based Customer Service
  • âž½ Course 07: Digital Product Management
  • âž½ Course 08: Stress Management
  • âž½ Course 09: Public Relations
  • âž½ Course 10: Conflict Resolution Training
  • âž½ Course 11: Cross-Cultural Awareness Training
  • âž½ Course 12: Know Your Customer (KYC)
  • âž½ Course 13: Customer Due Diligence (CDD)
  • âž½ Course 14: Performance Management
  • âž½ Course 15: Decision Making and Critical Thinking
  • âž½ Course 16: Sales: Psychology of Customers
  • âž½ Course 17: Problem Solving Skills
  • âž½ Course 18: CRM - Customer Relationship Management
  • âž½ Course 19: Communication Skills
  • âž½ Course 20: Change Management
  • âž½ Course 21: Self Esteem and Assertiveness Skills Course
  • âž½ Course 22: Handling and Managing Difficult Conversations
  • âž½ Course 23: Workplace Confidentiality
  • âž½ Course 24: Negotiation Skills
  • âž½ Course 25: Introduction to Emotional Intelligence
  • âž½ Course 26: Email Writing
  • âž½ Course 27: Microsoft Excel
  • âž½ Course 28: Equality & Diversity
  • âž½ Course 29: Positive Psychology
  • âž½ Course 30: Project Management: Six Sigma

Learning Outcomes:

  • Enhance customer satisfaction through effective communication and problem-solving skills.
  • Develop proficiency in conflict resolution and stress management techniques.
  • Understand cross-cultural awareness and its impact on customer interactions.
  • Apply principles of CRM and digital product management for customer service.
  • Improve decision-making abilities and critical thinking in customer-related scenarios.
  • Cultivate self-esteem, assertiveness, and emotional intelligence for better service.

Accreditation

All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.

Who is this course for?

  • Individuals seeking employment in customer-facing roles.
  • Professionals aiming to enhance customer service skills and competencies.
  • Those working in retail, healthcare, hospitality, or service industries.
  • Individuals aspiring to advance their careers in customer service roles.
  • Anyone interested in improving communication and problem-solving abilities.

Requirements

Learners do not require any prior qualifications to enrol on this Customer Service Online Training Courses. You just need to have an interest in Customer Service.

Career path

After completing this Customer Service Online Training Courses you will have a variety of careers to choose from. The following job sectors of Customer Service are:

  • Customer Service Manager
  • Retail Store Supervisor
  • Sales Representative
  • Receptionist
  • Project Coordinator
  • Administrative Assistant

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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